VA Spill Master Report

VA SPILL MASTER REPORT

GENERAL SPILL REPORT

12:54 pm. Joe received an email from Customer Service stating that a customer, John More reported that a Waste Management truck had leaked hydraulic fluid on Luciana Way

1:30 pm. Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,

2:30 pm.Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

3:05 pm. Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace and the leak has no contact with soil or water.

3:15 pm. Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive and confirmed that he had authorized Waste Management to proceed with the clean-up

Liquid Spilled

Joe received an email reporting that Waste Management truck number 314106 had spilled liquid across the streets of………………………………………………………………………………

Joe visited the site and observed the spill covering approximately 100 yards, from 1600 to 2100 Estero Boulevard……………………………………………………………

Joe contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the spill. Marcelo responded that he would arrive in a few hours to address the issue and begin the cleanup process

NO ADDITIONAL LEAK

12:54 pm. Joe received an email from Customer Service stating that a customer, (John More) reported that a Waste Management truck had leaked (hydraulic fluid) (on Luciana Way)

1:30 pm. Joe arrived at the location and observed fluid leaks on (Luciana Way,)

2:30 pm. Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be (hydraulic fluid.)

3:05 pm. Joe drove through the area to check for additional leaks and found none and noted that about (three gallons) of (hydraulic fluid) had leaked and did not come into contact with water or soil.

SPILL

ADDITIONAL LEAK

12:54 pm. Joe received an email from Customer Service stating that a customer, (John More) reported that a Waste Management truck had leaked (hydraulic fluid) (on Luciana Way)

1:30 pm. Joe arrived at the location and observed fluid leaks on Luciana Way,

2:30 pm. Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be (hydraulic fluid.)

3:05 pm. Joe drove through the area to check for additional leaks and found more on (Redona Way and Kendari Terrace) and noted that about (three gallons) of (hydraulic fluid) had leaked and did not come into contact with water or soil.

3:15 pm. Joe visited the office and spoke with the property manager, (Brysen Russell,) and informed him about the leak. The manager confirmed that he had authorized Waste Management to proceed with the clean-up

SPILL

10:09 am. Joe received an email from Waste Management about truck # 105352 leaking fluid in the Artesia community at 1534 Marton Ct.

!0:30 am Joe arrived at Marton Ct and observed Waste Management truck parked at 1534 Marton with the driver, Jorge Rodriguez and Waste Management route manager Michael Rosenberg waiting

10:40 am. Joe spoke with the driver, Jorge, who mentioned that the leak was likely coming from the truck’s grabber. Upon noticing the leak, Jorge immediately stopped the truck and informed the Waste Management office. He was then told that a mechanic was being dispatched to repair the issue.

10:50 am. Joe then contacted Marcelo, the Claims and Compliance Officer, to inform him about the situation. Marcelo confirmed that he was on his way to the site.

Incident Report Summary

11:54 p.m.: Joe received an email from Waste Management reporting that truck #105207 was leaking fluid in the Guadiato Courts area of the Village Walk community.

12:30 pm. Upon arrival at 3723 Guadiato Court, Joe observed the truck parked with the driver and Alex, the acting WM Recycle Manager.

12:45 p.m.: Joe spoke with the driver, Jose, who stated that the spill likely resulted from paint being compressed in the garbage, causing it to drip onto the street.

12:54 p.m.: Joe contacted Marcelo Menjias, the Claims and Compliance Officer, to report the spill. Marcelo confirmed he was en route to the site and instructed that the truck should be released to proceed to the landfill and then to the shop.

12:57 p.m.: Joe released the truck to continue its route to the landfill and subsequently to the shop.

2:30 p.m.: After inspecting the affected area, Joe confirmed that the substance spilled appeared to be paint.

3:00 p.m.: Joe conducted a drive-through inspection of the Village Walk community and identified spills on two additional streets. The spills were not in contact with water or soil.

3:30 p.m.: Joe visited the property management office and spoke with Property Manager John, who authorized Waste Management to proceed with the cleanup.

GENERAL SPILL

12:54 pm. Joe received an email from Customer Service stating that a customer, John More reported that a Waste Management truck had leaked hydraulic fluid on Luciana Way

1:30 pm. Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,

2:30 pm.Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

3:05 pm. Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace and the leak has no contact with soil or water.

3:15 pm. Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive and confirmed that he had authorized Waste Management to proceed with the clean-up

Liquid Spilled

Joe received an email reporting that Waste Management truck number 314106 had spilled liquid across the streets of…………………………………………………

Joe visited the site and observed the spill covering approximately 100 yards, from 1600 to 2100 Estero Boulevard…………………………………………………………………………………

GENERAL SPILL

12:54 pm. Joe received an email from Customer Service stating that a customer, John More reported that a Waste Management truck had leaked hydraulic fluid on Luciana Way

1:30 pm. Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,

2:30 pm. Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

3:05 pm. Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace and the leak has no contact with soil or water.

3:15 pm. Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive and confirmed that he had authorized Waste Management to proceed with the clean-up

GENERAL SPILL

12:54 pm.Joe received an email from Customer Service stating that a customer, John More reported that a Waste Management truck had leaked hydraulic fluid on Luciana Way
1:30 pm.Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,
2:30 pm.Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.
3:00 pm.After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

3:05 pm. Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace and the leak has no contact with soil or water.
3:15 pm. Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive and confirmed that he had authorized Waste Management to proceed with the clean-up

Liquid Spilled

COMMUNITY SPILL

12:54 pm.Joe received an email from Customer Service stating that a property manager from the Artesia Community reported a Waste Management truck had leaked hydraulic fluid on three streets: Santiago Circle, Luciana Lane, and Ocean Drive.
1:30 pm.Joe arrived at Artesia Community and observed fluid leaks on Santiago Circle, Luciana Lane, and Ocean Drive.
2:30 pm.Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.
3:00 pm.After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

3:05 pm. Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace and noted that the coolant had not come into contact with water or soil.

3:15 pm.Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive and confirmed that he had authorized Waste Management to proceed with the clean-up

PUBLIC STREET SPILL

9:10 a.m.: Joe received an email reporting that Waste Management truck number 311545 had leaked coolant fluid on Adkins Avenue.
9:35 a.m.: Joe arrived at Adkins Avenue and observed the Waste Management truck in front of 6066 Adkins Avenue. The driver, Jose Cabillas, was waiting. When approached, Jose stated that around 8:00 a.m. he noticed a coolant leak, immediately stopped, and informed Waste Management. A mechanic, William Alvarado, was sent and arrived around 8:30 a.m. He identified a leaking hose, replaced it, and completed the repairs by 9:15 a.m.
9:43 a.m.: Joe called Emilio Middle, the route manager for yard waste, but received no response.
9:45 a.m.: Joe called Marcelo, the claims and compliance officer, to report the coolant leak at 6066 Adkins Avenue. He also asked if it was okay to release the driver. Marcelo confirmed that the driver could be released and said he would visit the site later in the day.
9:47 a.m.: Joe released the driver to continue his route.
9:51 a.m.: Emilio returned the call, stating that he had informed Marcelo about the coolant leak. Joe updated Emilio that the driver had already been released.
10:15 a.m.: Joe drove around Adkins Avenue to check for any additional coolant leaks but found none. He noted that the coolant had not come into contact with water or soil.

HYDRAULIC FLUID SPILL

10:46 a.m., Gonzalez and Joe received an email from Waste Management stating that recycling truck number 105950 had leaked hydraulic fluid on Verona Walk Circle.

At 10:56 a.m., Gonzalez arrived at the location and observed the Waste Management recycling truck parked on the side of the street at the corner of Verona Walk Circle and 7800 Umberto Ct. Gonzalez spoke with the driver, Eastman, who stated that the truck did not leak hydraulic fluid while driving, but only after he parked to drink water. At that point, he noticed the truck wasn’t functioning properly, got out, and discovered a leak underneath. Gonzalez advised him to call a mechanic.

At 12:09 p.m., the driver called Gonzalez to report that Waste Management mechanic William Arvada had inspected the truck and determined the leak was coming from the main valve, which he was able to fix on site. Gonzalez informed the driver that he could resume his route.

HYDRAULIC LEAK

At 11:24 a.m., Investigator John received a notification from Christiana, a WM dispatcher, that truck number 202-257 had broken down on Prospect Avenue due to a hydraulic leak. John contacted WM compliance inspector Marcelo, who informed him he was on his way to the location and that the truck was near Carina Park.

At 11:39 a.m., John arrived at the scene and observed truck number 202-257 parked in the Carina Park parking lot, near the dumpster area. Spill control litter had already been spread over the affected area. WM front load manager Darrell, the driver Alvarez, and a mechanic were all present. Darrell explained that the issue was a hydraulic line running from the back to the front of the truck, which was leaking at the rear only when the driver applied the brakes. He also stated that the truck would need to be repaired at the shop.

By 11:45 a.m., the hose was no longer leaking, and a cloth was tied around it to prevent further leakage during the drive back to the shop. The truck was cleared to return to the shop.

John continued his investigation, backtracking the route to determine where the spill started. The spill appeared to have begun at 3868 Prospect Avenue and ended at 3405 Prospect Avenue. There was no contact with soil or stormwater drains, and approximately one gallon of hydraulic fluid had spilled on the ground.

COOLANT LEAK

At 8:49 a.m., Joe received an email from WM reporting that garbage truck number 105209 was leaking coolant at 8931 Shamrock Circle.

At 9:22 a.m., Joe arrived at the location and observed the WM truck parked in front of 8931 Shamrock Circle, as well as another WM truck parked in front of 31 Channel Circle, both leaking coolant. Joe contacted Angel, the trash route manager, to request GPS information for truck number 105209.

Joe then called Marcelo, WM’s claims and compliance officer, to inform him of the spill. Marcelo said he would arrive in two hours to clean it up.

At 9:30 a.m., mechanic William Alvarado arrived on-site, inspected the truck, and identified the leak as coming from the cap heater hose. He stated he would repair it on location.

At 10:00 a.m., Joe observed that the spill had not made contact with water or soil. Mechanic William Alvarado confirmed that the truck had leaked four gallons of coolant fluid and completed the repair.

At 10:22 a.m., Joe inspected the truck for any further leaks and cleared it to continue its route. After receiving the truck’s GPS data, Joe backtracked the spill and determined it started at 8609 Shamrock Circle and ended at 8931 Shamrock Circle.

At 2:30 p.m., Joe called the resort manager, who referred him to Michelle, the property manager of Mustang Island. Unable to reach her, Joe left a voicemail informing her of the spill in the community and that cleanup efforts were underway.

At 4:42 p.m., Joe forwarded the report to all route managers at WM and sent a copy to supervisor Nathan.

HOLLIDAY MANOR SPILL

12:00 p.m.
Joe received an email from customer service indicating that a customer, Shelby Douche, called to report Waste Management truck #363-760 leaking a bluish liquid onto the streets of Holiday Manor Community.

1:00 p.m.
Joe contacted Emilio Meadow, a Waste Management route manager, requesting the truck’s precise location. Emilio promptly replied, sharing the truck’s exact position at the end of Redwood Lane, along with GPS coordinates.

1:05 p.m.
Joe arrived at 213 Redwood Lane, where he located the truck. He spoke with the driver, Augustine Azaria, who explained that he had noticed liquid dripping from the truck’s tailgate when compressing garbage. To demonstrate, Augustine started the truck, compressed the garbage, and showed how the liquid dripped.

1:30 p.m.
After a thorough examination, Joe confirmed that the liquid appeared to be trash-related, released during garbage compression. Joe determined that it was indeed waste liquid and allowed the driver to continue to landfill to empty after coordinating with Emilio.

2:00 p.m.
Joe contacted Marcelo Medius, the Claims and Compliance Officer at Waste Management, to inform him of the liquid leak. Marcelo responded that he was en route to the location for inspection.

2:30 p.m.
Using the GPS coordinates provided by Emilio, Joe continued driving through the community to check for any further spills.

3:45 p.m.
A resident, identified as “My Dude” at 239-745-2393, stopped Joe and reported seeing the Waste Management truck leaking bluish liquid throughout the community earlier. The resident invited Joe onto a golf cart to show the locations along Palm Drive where he had observed the leaks. After evaluating this new leak, Joe observed that this liquid appeared to be hydraulic fluid, distinctly different from the previous garbage liquid.

4:15 p.m.
Joe documented hydraulic leaks observed on the following streets:

Palm Drive
Oaks Lane
Temple Lane
Willow Lane
Redwood Lane

Due to time constraints, Joe planned to continue the assessment the following day.

HERRITAGE GREENS SPILL

3:38 PM Joe received an email stating that a Waste Management truck was spilling trash along Morning Sun Lane.

4:30 PM Joe arrived at the scene on Morning Sun Lane and observed trash and liquid leaking from a Waste Management truck, leaving a trail of debris and liquid visible along the entire street, from 1600 to 2155 Morning Sun Lane.

4:37 PM Joe drove through the Heritage Greens community to check if other streets were affected. Upon turning onto Crestview Way, Joe noticed that the truck had also spilled trash and liquid along the street, from 1881 to 2108 Crestview Way, similar to what was seen on Morning Sun Lane.

4:41 PM Joe called Waste Management’s Claims and Compliance Officer, Marcelo, to inform him about the spill in Heritage Greens, but there was no response. Joe left a voicemail.

9/18/24

8:35 AM The next day, Joe returned Marcelo’s call to inform him about the spill in Heritage Greens. Marcelo confirmed that once the report was completed, he would head to the site to begin the cleanup process.

9:35 AM Joe returned to Heritage Greens to continue addressing the spill. Upon driving along Morning Sun Lane, he identified the specific locations where the trash and liquid had scattered. It appeared the trash was leaking from a hole in the truck, leaving a straight trail of liquid and trash at 12-yard intervals along the street.

10:30 AM Joe visited the Heritage Greens office to report the spill and inform them of Waste Management’s cleanup plan, but no one was present.

10:45 AM Joe called the Heritage Greens office at 239-326-6370 and spoke with Garrett, who mentioned that multiple property management companies handle the Heritage Greens development.

11:15 AM Joe and Garrett toured the community by golf cart to identify all the areas affected by the spill.

12:30 PM Joe called Darrill Management Group at 239-592-9115 and spoke with Casey George, informing her of the Waste Management truck spill. Joe assured her that Waste Management would handle the cleanup.

1:05 PM Joe contacted the customer who had originally reported the incident, explained the situation, and outlined the steps Waste Management was taking to clean up the spill.

2:45 PM Joe arrived in Golden Gate City to check the Waste Management truck that had spilled trash in Heritage Greens and verify whether any further spills had occurred. He confirmed that there were no additional spills in Golden Gate City.

3:35 PM Joe arrived in Victoria Park, where the truck had continued its collection route after leaving Heritage Greens. However, no spills were found in that area.

9/19/24

8:46 AM Joe called Angel to request the GPS for truck number 105198, which had spilled trash in the Heritage Greens community on Tuesday. Angel responded that he wasn’t in the office at the time but would send the GPS when he returned in the afternoon. He also suggested that the truck had been in several locations, including Quail Woods, Regions Park, and Crescent Lake community, before heading to Heritage Greens.

9:53 AM Joe arrived at Quail Woods community and drove down the streets called The Lane, but did not find any debris.

10:10 AM Joe visited Regions Park as suggested by Angel, observed no trash on the streets, and drove around the entire circle without finding anything.

10:30 AM Joe arrived at Crescent Lake community, drove around the circle, but found no debris.

11:00 AM Joe arrived at Victoria Park and found no debris at this location either. He spoke with a resident, Mark Collin, and asked if he had noticed any debris on the streets after the waste management truck passed on Tuesday. Mark confirmed that he had seen debris at various locations, and the mess was so severe that a street sweeper came twice to clean it up.

12:30 PM Joe arrived at Golden Gate City to continue tracking the waste management truck that spilled trash in Heritage Greens. At the this time found debris on 19^th Place SW, 44^th Terrance SW

2:00 PM Joe called Angel again to remind him about the GPS, and Angel sent it over.

3:30 PM Joe received a call back from a customer, Lynn Gizzi, to whom Joe had previously left a voicemail. Joe explained that arrangements were being made to clean up the community.

4:00 PM Supervisor Natalie suggested that Jeremy continue backtracking while the report was being prepared.

21 GROUPER DR

3:30 PM. Joe received an email reporting that a customer at 21 Grouper Drive had complained about a Waste Management truck leaving trash, including broken glass, on her driveway.
4:30 PM. Joe arrived at 21 Grouper Drive and observed a significant amount of trash leakage, including broken glass, plastic bags, and liquid, on the customer’s driveway. Joe apologized and assured the customer he would monitor the situation and ensure it was cleaned up. However, due to time constraints, Joe informed her he would return the following day to complete the process.
4:50 PM. Joe called Waste Management’s Claims and Compliance Officer, Marcelo Menejias, to report the spill at 21 Grouper Drive but there was no response and left a voicemail requesting a callback,

October 23, 2024

8:50 AM. Marcelo returned Joe’s call and stated that he would go to the site to inspect the spill.
9:45 AM. Joe returned to 21 Grouper Drive to continue the assessment and spoke with the customer. She mentioned that she was unable to leave her house because of the broken glass, fearing it would damage her tires.
10:00 AM. Joe went ahead to sweep the broken glass from the driveway to allow the customer to leave safely. Joe also explained the cleanup process and outlined the steps Waste Management would take to address the liquid stains on her driveway.
10:50 AM. Joe continued his inspection of Grouper Drive and discovered another spill at the end of the street. Joe proceeded to inspect other streets in the area, finding additional spills on Flounder Drive, and Piers A, B, C, D, E, and J.
2:30 PM. Joe continued inspecting other streets for additional spills.

Specifics of Event:

10:46 am Gonzalez and Joe received an email from Waste Management (WM) stating that recycling truck number 105950 leaked hydraulic fluid on Verona Walk Circle and Umberto Ct.

10:56 am Gonzalez arrived at the location and observed the WM recycle truck parked on the side of the street on Verona Walk Circle on the corner of 7800 Umberto Ct. Gonzalez spoke with the driver Yoesland Camejo WM driver and he stated that he did not leak on any street only when he packed to drink some water did he notice that the truck was not working right and got down to inspect and noticed a small drops of hydraulic fluid started to drip on the ground. Gonzalez advised him to give him a call back when the mechanic got there.

12:09 pm Gonzalez received a call from Yoesland advising that WM Mechanic , William Alvarado inspected the truck and concluded that the leak was coming from the main valve and was able to fix it on site. Gonzalez advised him that he could continue his route. Gonzalez received the truck GPS

3:30 pm Gonzalez and Joe on location inspected the affected area and concluded that he only leaked on the corner of 7800 Umberto CT on Verona Walk Circle and approximately a cup of fluid was spilled. Gonzalez observed that the spilled did not make contact with water or soil. Gonzales call Marcelo Menejias, WM Claim and Compliance, to make him aware of the spills and to request a cleanup as soon as possible he stated that he could go today for the clean up

4:00 pm Gonzalez and Joe went to talk to the secretary of the General Manager of Verona Walk Property, and she provided us with the contact information of the General Manager, Shannon Roughgarden, 239-774-0026 Gonzalez also left her a message advising of the spills and that we are working on cleaning it up

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 8/29/24

Specifics of Event:

By 11:45 a.m., the hose was no longer leaking, and a cloth was tied around it to prevent further leakage during the drive back to the shop. The truck was cleared to return to the shop.

Specifics of Event:

At 8:49 a.m., Joe received an email from WM reporting that garbage truck number 105209 was leaking coolant at 8931 Shamrock Circle.

Joe then called Marcelo, WM’s claims and compliance officer, to inform him of the spill. Marcelo said he would arrive in two hours to clean it up.

At 9:30 a.m., mechanic William Alvarado arrived on-site, inspected the truck, and identified the leak as coming from the cap heater hose. He stated he would repair it on location.

At 4:42 p.m., Joe forwarded the report to all route managers at WM and sent a copy to supervisor Nathan.

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 8/29/24

Specifics of Event:

At 1:23 p.m., Joe received an email from Waste Management reporting that WM truck number 156732 had struck a pole at the entrance of Marshall Golf Course.

At 2:21 p.m., Joe arrived at the scene and observed that the entrance gate was damaged and tilted. He called WM claims and compliance investigator Marcelo to inform him of the incident, and Marcelo said he was on his way.

At 2:35 p.m., Marcelo arrived and repaired the gate, restoring it to proper working order.

At 3:01 p.m., Joe called Erin Hudson from Compass Rose Property Management and left a voicemail.

On June 12, 2024, at 11:45 a.m., Joe called Erin again and left a message stating that the repairs had been completed and asked if she had received the earlier message or email.

Corrective Action Response:

WM has taken responsibility for the damage and completed the necessary repairs.

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 8/29/24

Specifics of Event:

At 11:00 a.m., Investigator Joe received a service request from Waste Management stating that a customer, Bill Molly (239-272-222), reported that his washer was out for pickup along with his trash bin. He placed the trash about three feet from his mailbox and one foot away from the washer. Bill claimed that the trash truck hit his mailbox, which is now on the ground.

At 1:00 p.m., Joe visited the site and spoke with Bill, who mentioned that he did not witness the mailbox being hit by the Waste Management truck. He said he placed his trash cart near the mailbox at 8:00 a.m., and when he returned at 10:30 a.m., the mailbox was already on the ground. Joe observed the mailbox lying on the ground but found no damage consistent with a Waste Management truck—there were no green or black paint marks, tire tracks, or other evidence. It appeared that the mailbox had fallen previously and had been repaired. Joe requested GPS and video footage from Waste Management trucks from all route managers.

At 3:08 p.m., Joe received GPS data from Waste Management for the trucks that serviced the street. Based on the video footage, it was determined that the mailbox was already damaged before any trucks serviced the area.

At 3:34 p.m., Joe called Bill and left a voicemail, explaining that based on the evidence provided and his observations, Waste Management is not responsible for damaging the mailbox.

At 3:53 p.m., Joe forwarded the report to all route managers at Waste Management.

Corrective Action Response:

Waste Management is not at fault for the property damage.

HOLLIDAY MANOR SPILL

2:30 p.m.
Using the GPS coordinates provided by Emilio, Joe continued driving through the community to check for any further spills.

4:15 p.m.
Joe documented hydraulic leaks observed on the following streets:

Palm Drive
Oaks Lane
Temple Lane
Willow Lane
Redwood Lane

Due to time constraints, Joe planned to continue the assessment the following day.

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 10/22/24

Specifics of Event:

3:30 PM. Joe received an email reporting that a customer at 21 Grouper Drive had complained about a Waste Management truck leaving trash, including broken glass, on her driveway.
4:30 PM. Joe arrived at 21 Grouper Drive and observed a significant amount of trash leakage, including broken glass, plastic bags, and liquid, on the customer’s driveway. Joe apologized and assured the customer he would monitor the situation and ensure it was cleaned up. However, due to time constraints, Joe informed her he would return the following day to complete the process.
4:50 PM. Joe called Waste Management’s Claims and Compliance Officer, Marcelo Menejias, to report the spill at 21 Grouper Drive but there was no response and left a voicemail requesting a callback,

October 23, 2024

8:50 AM. Marcelo returned Joe’s call and stated that he would go to the site to inspect the spill.
9:45 AM. Joe returned to 21 Grouper Drive to continue the assessment and spoke with the customer. She mentioned that she was unable to leave her house because of the broken glass, fearing it would damage her tires.
10:00 AM. Joe went ahead to sweep the broken glass from the driveway to allow the customer to leave safely. Joe also explained the cleanup process and outlined the steps Waste Management would take to address the liquid stains on her driveway.
10:50 AM. Joe continued his inspection of Grouper Drive and discovered another spill at the end of the street. Joe proceeded to inspect other streets in the area, finding additional spills on Flounder Drive, and Piers A, B, C, D, E, and J.
2:30 PM. Joe continued inspecting other streets for additional spills.

Response for Corrective Action:

WM is responsible for the spill and will perform for the associated cleanup

HIDDEN TERRACE

8:42 AM: Joe received an email reporting that Waste Management truck number106674 had leaked coolant fluid on Hidden Terrace Road.

9:09 AM: Joe arrived at Hidden Terrace Road and observed a Waste Management truck parked on the street. When approached the driver, the driver stated that he was not responsible for the coolant leak.

9:15 AM: Joe drove around the street to check for signs of a coolant leak but couldn’t confirm anything. Joe decided to contact Waste Management Recycle Route Manager Ricardo to verify the address but received no response.

10:00 AM: Ricardo returned the call, confirming the correct address and informing Joe that the incident had occurred earlier, at 6:00 AM, and the truck had already been sent to the shop. Joe then thoroughly scanned the street and located the coolant leak in front of 901 Hidden Terrace Road.

10:50 AM: Joe called Marcelo, the Claims and Compliance Officer, to report the coolant leak at 901 Hidden Terrace Road. Marcelo responded that he would visit the site later in the day to inspect it.

Joe noted that the spill had not come into contact with water or soil.

9:09 AM: Joe arrived at Hidden Terrace Road and saw a Waste Management truck parked on the street. When he approached the driver, the driver claimed he was not responsible for the coolant leak. After comparing truck numbers, Joe noticed that the numbers did not match. Joe informed the driver about the reported incident and continued investigating. He decided to search the area for any other trucks or signs of the leak.

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 8/29/24

Specifics of Event:

At 8:49 a.m., Joe received an email from WM reporting that garbage truck number 105209 was leaking coolant at 8931 Shamrock Circle.

Joe then called Marcelo, WM’s claims and compliance officer, to inform him of the spill. Marcelo said he would arrive in two hours to clean it up.

At 9:30 a.m., mechanic William Alvarado arrived on-site, inspected the truck, and identified the leak as coming from the cap heater hose. He stated he would repair it on location.

At 4:42 p.m., Joe forwarded the report to all route managers at WM and sent a copy to supervisor Nathan.