VA Property Damage Mas Re

VA property Damage Master Report

VA PROPERTY DAMAGE MASTER REPORT

GRASS DAMAGE

2:34 p.m., Joe received an email from Waste Management stating that one of their trucks had driven over the grass on Everett Street.

2:49 p.m., Joe arrived at the scene and saw the truck along with Waste Management manager Emilio, who was speaking with the driver while taking pictures. After a few minutes, the manager released the truck.

2:53 p.m., Joe briefly discussed the incident with Emilio, who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.

2:59 p.m., Joe observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 2 yards in width.

3:08 p.m., Joe called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would come to inspect the damage but mentioned that any action would depend on the property owner’s decision.

3:30 p.m., Joe walked around Everett Street to check for additional damage but found none.

4:10 p.m., Joe visited the homeowner at 6059 Everett Street to explain the situation. He informed the homeowner, Tommy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer was on his way to assess the damage and begin the repair process. Tommy agreed but mentioned that his husband, David, would need to confirm before proceeding.

4:18 p.m., Joe called Tommy’s husband, David Minton, and explained the incident. He informed David that the Waste Management claim and compliance officer was en route to assess the damage and start the repair process, which David acknowledged.

CURB DAMAGE

Joe received an email from customer service stating that a customer, (Anne Crawshaw-Coquin,) reported a Waste Management truck had damaged the curb at (Grandville Court)

Joe visited the location, inspected the damage, and spoke with (Anne Crawshaw,) who mentioned that while (she) did not witness the truck causing the damage; (she) strongly believes the Waste Management garbage truck was the only heavy-duty vehicle operating in the area at that time. (She) explained that she had walked (her) dog the previous evening and saw no damage, but upon walking her dog the following morning, (she) noticed it.

Joe observed that the curb was damage but no visible tire marks, or other signs suggesting involvement by a Waste Management truck.

Joe then contacted Waste Management’s Claims and Compliance Officer, Marcelo Menejias, who stated that he would review footage from WM truck servicing the area, along with other related videos, before proceeding with the investigation.

03/11/25,

Joe followed up with Marcelo Menejias regarding the status of their investigation. Marcelo mentioned that he was still waiting for Ricardo Goycochea’s findings and that the investigation remained ongoing.

03/12/25

Marcelo called Joe and informed him that, after reviewing the video footage, Waste Management concluded that the truck servicing the area was not responsible for the damage.

Joe called (Anne Crawshaw) and informed (her) that, following a review of the video footage, Waste Management determined they were not responsible for the damage. Additionally, a site assessment found no tire marks or any evidence linking a Waste Management truck to the incident. Therefore, Waste Management is not liable for the damage.

DRIVEWAY DAMAGE
WM not responsible

11:00 a.m. – Joe received an email from customer service regarding a complaint from customer Michelle, who claimed that a Waste Management truck had damaged her driveway at 4701 15th Street Southeast.

11:30 a.m. – Joe arrived at the location and observed visible damage to the driveway. Joe knocked on the customer’s door but received no response.

11:45 a.m. – Joe called the customer and asked if she had any proof that a Waste Management truck had backed onto the driveway and caused the damage. The customer stated that she had no direct evidence, only tire marks that she believed suggested a Waste Management vehicle had been involved.

1:15 p.m. – Upon further inspection, Joe observed multiple tire marks on the driveway, but there was no clear indication that they were made by a Waste Management truck.

1:30 p.m. – Joe contacted Marcelo Menejias, the Claims and Compliance Officer at Waste Management, to inform him of the complaint. Marcelo stated that he would visit the site to assess the damage personally.

2:00 p.m. – Marcelo called Joe after completing his assessment and reported that the tire marks on the driveway did not match those of Waste Management trucks. He concluded that there was no evidence linking the damage to Waste Management.

2:30 p.m. – Joe called the customer, Michelle, and informed her that Waste Management had concluded they were not responsible for the damage. The site assessment found no tire marks or evidence connecting a Waste Management truck to the incident; therefore, the company is not liable for the damage.

DRIVEWAY
WM is responsible

11:00 am. Joe received an email from customer service indicating that (John Marshall) reported Waste Management trucks have been backing up onto his driveway at (2050 Belair Boulevard,) causing damage.

11:15 am. Joe arrived at the location and observed that the driveway has been damaged. Upon further inspection, Joe noticed multiple tire marks on the driveway, including some that appeared to be from a Waste Management truck.

11:35 am. Joe contacted Marcelo Menejias, the Claims and Compliance Officer at Waste Management. Marcelo confirmed that he had reviewed video footage provided by the customer and concluded that Waste Management was responsible for the damage. He also stated that red reflectors will be installed near the driveway to prevent their trucks from using it in the future.

11:45 am. Joe then called and spoke with the customer, who confirmed the complaint. She explained that Waste Management trucks have repeatedly used her driveway to turn around, leading to the damage. She stated that the driveway will be repaired and that the invoice will be sent to Waste Management for reimbursement.

ENTRANCE GATE

301 PIER C

Joe received an email from Waste Management stating that truck number 105259 had struck the entrance gate of Naples Land Yacht Harbor.

Upon arriving at the scene, Joe observed that the gate had been torn off its hinges and secured to the fence. Parked nearby at 5 Grouper Drive was West Management truck, with driver Daniel Leyva and Waste Management route manager Michael Rosenberg present.

Joe spoke with Daniel Leyva to understand what had occurred. Leyva explained that after completing his work in the community, he was exiting through the gate when it unexpectedly began to close. As the truck was nearly through, the gate struck it, became entangled with the tailgate, and was ultimately ripped off.

Joe then contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, to report the incident. Marcelo confirmed that he was on his way to the site.

Joe also spoke with David Hager, who oversees the community gates. Hager stated that he had already informed the president of Naples Land Yacht Harbor about the incident. They agreed that the community would handle the gate repairs and submit the invoice to Waste Management for reimbursement.

Later, Joe contacted Michael Espanola, the community’s president, to confirm the details. Espanola acknowledged the situation and reiterated that the community would proceed with repairs and bill Waste Management for the costs.