ELI SPILL REPORT

ELI SPILL REPORT

HYDRAULIC LEAK

11:01 am Joe received an email from Waste Management reporting that truck #105197 was leaking fluid on 18th Ave NE.

11:30 am Joe arrived at the location and observed the truck, with driver Yvonne Michelle, parked near 511 18th Ave NE. Yvonne explained that the leak was caused by a bolt that had come off the grabber motor, which led to fluid leaking. He noticed the issue immediately and stopped the vehicle.

12:00 pm Joe reported the incident to Waste Management Operations Manager Ricardo Goycochea, who arrived on-site shortly after. Following a brief discussion, Ricardo authorized the truck to return to the shop.

1:15 pm Joe conducted a thorough inspection of the area by driving around to check for any additional leaks but found none. It appears the leak occurred between 491 and 531 18th Ave NE. The total amount of hydraulic fluid lost was less than half a gallon and the fluid did not come into contact with any water or soil.

COOLANT LEAK

9:40 am Joe received an email from Waste Management reporting that truck #17679 had leaked coolant on 12th Street Southeast.

10:29 am Upon arriving at the scene, Joe observed the truck parked near 930 12th Street Southeast, with the driver, Jordan Alonso, present. Jordan explained that while turning around at the end of the street, he noticed coolant on the roadway and immediately stopped the vehicle.

11:30 am Joe notified Waste Management Operations Manager Emilio Medal, who arrived shortly afterward. Following a brief discussion, Emilio arranged for a tow truck to transport the vehicle to the shop for evaluation and repairs.

11:45 am Joe also got in touch with Marcelo Menejias, Waste Management’s Claims and Compliance Officer, who stated he would be arriving as well.

12:15 pm Joe then drove up and down 12th Street Southeast to check for any additional leaks but found none. It appears the leak occurred between 910 and 930 12th Street Southeast. The total coolant lost was less than one gallon, and the fluid did not come into contact with water or soil

HYDRAULIC LEAK

9:47 am Joe received an email from Customer Service stating that the property manager from VA Community reported a fluid leak from a Waste Management truck on Helmsman Drive.

10:15 am Upon arriving at the location, Joe observed hydraulic fluid leakage from 3813 to 3965 Helmsman Drive.

11:00 am He notified Ricardo Gucci, Operations Manager at Waste Management, who confirmed he would respond to the scene to address the issue. Joe also contacted George Rodriguez from Waste Management’s cleanup team, who stated he was on his way.

11:35 am Joe drove the full length of Helmsman Drive to check for any additional leaks but found none. The spill was contained between 3813 and 3965 Helmsman Drive, with an estimated total of one gallon of hydraulic fluid leaked. The fluid did not come into contact with water or soil.

12:00 pm Joe then visited the property manager’s office and spoke with Lisa Gatewood, who confirmed she had authorized Waste Management to proceed with the cleanup.

HYDRAULIC LEAK TEXAS ROAD HOUSE

Joe received a report from Waste Management indicating that truck 212071 was leaking hydraulic fluid at 6815 Collier Boulevard. Upon arriving at the site, Joe observed the truck parked behind the Texas Roadhouse restaurant near the dumpster, actively leaking hydraulic fluid. Waste Management mechanic John was already on-site, working under the truck.

Joe spoke with the Waste Management driver, Gonzalez, who explained that while attempting to lift the dumpster, the lift stopped mid-air before suddenly dropping back down. At that point, Gonzalez noticed a significant hydraulic fluid leak, identifying that the primary PTO hose had ruptured.

Joe immediately contacted Marcelo Magic, the Waste Management Claims and Compliance Officer, to inform him of the situation. Marcelo confirmed that he was on his way to the location.

Joe then met with Texas Roadhouse owner, Deborah Davenport, to inform her of the leak and outline the planned steps for addressing the issue. Davenport expressed her satisfaction with how the situation was being handled.

Joe received an alert from Waste Management that truck 212071 was leaking hydraulic fluid at 6815 Collier Boulevard. He arrived at the location and found the truck parked behind Texas Roadhouse, near the dumpster, with visible hydraulic fluid leakage. Mechanic John from Waste Management was already working under the truck. Joe spoke with the driver, Gonzalez, who reported that the lift had stopped mid-air while raising the dumpster before dropping down, which is when he noticed a major hydraulic fluid leak. Gonzalez identified that the primary PTO hose had burst, causing the leak.

Joe immediately contacted Marcelo Magic, the Claims and Compliance Officer at Waste Management, to inform him of the situation. Marcelo confirmed that he would head to the site. Joe then approached Deborah Davenport, the owner of Texas Roadhouse, to inform her of the leak and the next steps to address it. Davenport expressed satisfaction with how the situation was being managed. The team coordinated efforts to mitigate the hydraulic fluid leak and address any impact on the site.

HYDRAULIC LEAK

8:37 a.m. Joe received an email from Waste Management reporting that garbage truck #2120-71 was leaking hydraulic fluid at 6815 Collier Boulevard.

9:10 a.m. Joe arrived on-site and observed the truck parked behind the Texas Roadhouse restaurant at 6815 Collier Boulevard, positioned near the dumpster and leaking hydraulic fluid. He also noted that Waste Management mechanic John Oliver was already working under the truck, having arrived at 9:00 a.m.

9:15 a.m. Joe approached the Waste Management driver, Chain Lee Gonzalez, to understand what happened. Gonzalez explained that while attempting to lift the dumpster, it stalled mid-air before suddenly dropping back down. He then noticed that the primary PTO hose had ruptured, causing significant hydraulic fluid leakage. Gonzalez immediately locked the valve to prevent further spillage.

9:23 a.m. Joe called Marcelo Magic, the Waste Management Claims and Compliance Officer, to inform him of the hydraulic fluid leak. Marcelo stated he was on his way to the site.

9:30 a.m. Joe spoke with mechanic John Oliver, who confirmed that a hydraulic hose connected to the control valve had burst, resulting in the loss of approximately 10 gallons of hydraulic fluid. Oliver was in the process of replacing the hose and planned to refill the lost hydraulic fluid.

9:45 a.m. Mechanic John Oliver completed the repairs and requested that Gonzalez test the lifting mechanism, which operated perfectly. Oliver confirmed that the repairs were complete.

10:00 a.m. Marcelo arrived at the location and initiated the cleanup process.

10:20 a.m. Joe coordinated with Marcelo and cleared the driver to resume his route.

10:30 a.m. Joe observed that the spill did not contact any water or soil.

11:20 a.m. Joe met with Texas Roadhouse owner Deborah Davenport, informing her about the spill and explaining the next steps. Davenport expressed her satisfaction with the handling of the situation.

BLUISH LIQUID

12:40 p.m.: Joe received an email from Customer Service reporting a call from a resident of the Holiday Manor community. The caller stated that Waste Management truck number 363-760 was leaking liquid on the street.
1:00 p.m.: Joe contacted Emilio Medal, the Route Manager for Waste Management, requesting the truck’s exact location. Emilio promptly replied with the truck’s location at the end of Redwood Lane and provided GPS coordinates showing all streets covered by the truck.
1:05 p.m.: Joe arrived on Redwood Lane and observed the truck parked at 213 Redwood Lane. He spoke with the driver, Augustine Azaria, who explained that liquid was leaking from the tailgate when the truck compressed the garbage. Augustine demonstrated the issue by activating the vehicle’s compactor, which caused liquid to drip from the tailgate.
1:30 p.m.: After a thorough inspection, Joe confirmed that the liquid was indeed trash-related, released when the garbage was compressed. He coordinated with Emilio regarding the leak and allowed the driver to proceed.
2:00 p.m.: Joe contacted Marcelo Magic, the Claims and Compliance Officer for Waste Management, to report the truck’s leak. Marcelo stated that he would visit the location to inspect the liquid and assess the situation.
2:30 p.m.: Joe continued driving through the community, using the GPS coordinates provided by Emilio to check for additional spills.
3:45 p.m.: Joe was approached by a resident, Mike Dude, who reported seeing the Waste Management truck leaking a bluish liquid throughout the community. Mike invited Joe to join him on his golf cart to inspect an area on Palm Drive. After examining the leak, Joe determined that it was likely hydraulic fluid, distinct from the trash-related liquid observed earlier.
4:30 p.m.: Joe documented leaks on the following streets:

Palm Drive
Oak Street
Mahogany Drive
Temple Lane
Redwood Lane
Willow Lane

HYDRAULIC LEAK

12:40 p.m. Joe received an email from customer service reporting that Waste Management trash truck number 363-760 was leaking a liquid in the Holiday Manor community.

1:00 p.m. Joe arrived at 213 Redwood Lane, where he observed the Waste Management truck parked. He spoke with the driver, Augustine Azahares, who explained that liquid sometimes leaks from the bottom of the truck when the trash is compressed, but everything else with the truck was functioning normally.

1:19 p.m. Joe called Emilio to report the situation. Emilio immediately provided the truck’s GPS location and advised Joe to check the liquid to ensure it was not hydraulic fluid or coolant. Emilio noted that he would either release the driver or send him to the shop depending on Joe’s findings.

1:24 p.m. After thoroughly inspecting the leak, Joe confirmed that the liquid was trash-related and was released when the waste was compressed.

1:30 p.m. Joe concluded that the liquid was indeed from the compressed trash and allowed the driver to continue.

2:00 p.m. Joe called Marcelo to inform him of the liquid leak. Marcelo responded that he would visit the location to inspect the liquid and assess the situation.

2:30 p.m. Joe continued to drive within the community, using the GPS coordinates sent by Emilio to check for additional spill areas.

10/23/24

1:30 p.m. Joe received an email reporting a claim from a customer at 252 Countryside Drive, stating that a Waste Management truck had hit their mailbox.
3:00 p.m. Joe visited the location, knocked on the door, but received no answer. He then called the customer, who clarified he hadn’t seen the truck hit the mailbox. He recommended contacting his son, John, who lived in the house before the incident, for additional information.
3:15 p.m. Joe noted the mailbox was lying on the ground, with no visible green or yellow paint marks, tire marks, or other signs suggesting involvement by a Waste Management truck.
4:00 p.m. Joe attempted to reach Marcelo to report the complaint, leaving a voicemail after no response.

10/24/24

8:50 a.m. Marcelo returned the call, indicating that based on the available evidence, the mailbox appeared to have been damaged before any Waste Management truck serviced the area.
1:00 p.m. Joe called the customer again, leaving a voicemail to request that John be informed of his visit to discuss the incident.
1:30 p.m. Joe revisited the house and successfully spoke with John, who explained that around 6:00 a.m., he had taken both garbage carts out, placing one near the mailbox. When he returned later to pick up the carts, he found the mailbox already down.
3:00 p.m. Joe contacted Marcelo to request GPS and video footage from both the trash and recycle trucks that had serviced the area, leaving a voicemail.

10/25/24

9:00 a.m. Marcelo returned the call, providing GPS data and video evidence from one of the Waste Management trucks. This evidence showed that the mailbox was down before either truck entered Countryside Community on Monday, November 21, 2024, confirming that the damage occurred prior to Waste Management’s arrival.

10/28/24

9:00 a.m. Joe called Chris, the customer who filed the initial complaint, to inform her that based on the evidence gathered, Waste Management was not responsible for the damage to the mailbox.

COOLANT LEAK

9:10 a.m.: Joe received an email reporting that Waste Management truck number 311545 had leaked coolant fluid on Adkins Avenue.
9:35 a.m.: Joe arrived at Adkins Avenue and observed the Waste Management truck in front of 6066 Adkins Avenue. The driver, Jose Cabillas, was waiting. When approached, Jose stated that around 8:00 a.m. he noticed a coolant leak, immediately stopped, and informed Waste Management. A mechanic, William Alvarado, was sent and arrived around 8:30 a.m. He identified a leaking hose, replaced it, and completed the repairs by 9:15 a.m.
9:43 a.m.: Joe called Emilio Middle, the route manager for yard waste, but received no response.
9:45 a.m.: Joe called Marcelo, the claims and compliance officer, to report the coolant leak at 6066 Adkins Avenue. He also asked if it was okay to release the driver. Marcelo confirmed that the driver could be released and said he would visit the site later in the day.
9:47 a.m.: Joe released the driver to continue his route.
9:51 a.m.: Emilio returned the call, stating that he had informed Marcelo about the coolant leak. Joe updated Emilio that the driver had already been released.
10:15 a.m.: Joe drove around Adkins Avenue to check for any additional coolant leaks but found none. He noted that the coolant had not come into contact with water or soil.

SPILL

8:42 AM: Joe received an email reporting that Waste Management truck #106674 had leaked coolant fluid on Hidden Terrace Road.

9:09 AM: Joe arrived at Hidden Terrace Road and observed a Waste Management truck parked on the street. When he approached the driver, the driver stated that he was not responsible for the coolant leak.

9:15 AM: Joe drove around the street to check for signs of a coolant leak but couldn’t confirm anything. He decided to contact Waste Management Recycle Route Manager Ricardo to verify the address but received no response.

10:00 AM: Ricardo returned the call, confirming the correct address and informing Joe that the incident had occurred earlier, at 6:00 AM, and the truck had already been sent to the shop. Joe then thoroughly scanned the street and located the coolant leak in front of 901 Hidden Terrace Road.

10:50 AM: Joe called Marcelo, the Claims and Compliance Officer, to report the coolant leak at 901 Hidden Terrace Road. Marcelo responded that he would visit the site later in the day to inspect it.

Joe noted that the spill had not come into contact with water or soil. He decided to mark the affected area to prevent any accidental exposure or spread of the coolant. Joe also documented the incident for future reference and ensured the appropriate team was informed for cleanup.

ONEDRIVE SPILL AND DANAGE

12:54 pm. Joe received an email from Customer Service stating that a customer, (John More) reported that a Waste Management truck had leaked (hydraulic fluid) (on Luciana Way)

12:54 pm. Joe received an email from Waste Management stating that a one of their trucks was leaking fluid at 272 Adkins Ct

1:30 pm. Joe arrived at the location and observed fluid leaks on Luciana Way,

1:30 pm. Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,

2:30 pm. Joe called Marcelo Menejias, Waste Management, Claims and Compliance Officer but there was no response. Joe left a voicemail requesting a callback.

10:20 am. Joe spoke with Marcelo Menejias, Waste Management, Claims and Compliance Officer who confirmed he would be going to the site to inspect the leak.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be (hydraulic fluid.)

3:05 pm. Joe drove through the area to check for additional leaks and found none and noted that about (three gallons) of (hydraulic fluid) had leaked and did not come into contact with water or soil.

3:15 pm. Joe visited the office and spoke with the property manager, (Brysen Russell,) and informed him about the leak. The manager confirmed that he had authorized Waste Management to proceed with the clean-up

SPILL

ADDITIONAL LEAK

12:54 pm. Joe received an email from Customer Service stating that a customer, (John More) reported that a Waste Management truck had leaked (hydraulic fluid) (on Luciana Way)

1:30 pm. Joe arrived at the location and observed fluid leaks on Luciana Way,

2:30 pm. Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be (hydraulic fluid.)

3:05 pm. Joe drove through the area to check for additional leaks and found more on (Redona Way and Kendari Terrace) and noted that about (three gallons) of (hydraulic fluid) had leaked and did not come into contact with water or soil.

SPILL
NO ADDITIONAL LEAK

12:54 pm. Joe received an email from Customer Service stating that a customer, (John More) reported that a Waste Management truck had leaked (hydraulic fluid) (on Luciana Way)

1:30 pm. Joe arrived at the location and observed fluid leaks on (Luciana Way,)

2:30 pm. Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be (hydraulic fluid.)

3:05 pm. Joe drove through the area to check for additional leaks and found none and noted that about (three gallons) of (hydraulic fluid) had leaked and did not come into contact with water or soil.