• WM SPILL

Joe received an email reporting that a Waste Management truck had leaked coolant on Atkins Avenue.

Upon arriving at the scene, Joe observed coolant fluid on the roadway. Joe immediately contacted Operations Manager Ricardo Goycochea to report the incident, and also notified Waste Management’s Claims and Compliance Officer, Marcelo Menejias. Marcelo responded that he would be arriving later to assess the situation.

 

 

• Joe received an email reporting that a Waste Management truck had leaked coolant on Atkins Avenue.

Upon arriving at the scene, Joe observed coolant fluid on the roadway. Joe immediately contacted Operations Manager Ricardo Goycochea to report the incident. Joe also attempted to reach Waste Management’s Claims and Compliance Officer, Marcelo Menejias, but was unable to make contact and left a voicemail requesting a return call.

 

 

 

• Joe received an email from WM stating that one of their trucks had leaked fluid at 12th St NE.
  
  Joe arrived at the location and observed the truck parked near 930 12th St SW.
  
  Joe spoke to the driver, Jordan Alonso, who stated that while he was turning around at the end of the street, he noticed the leak.
  
  Joe called WM Operations Manager Ricardo to inform him about the incident and also notified John Rodriguez, part of Waste Management’s cleanup crew.

 

 

• Customer

Joe received an email from customer service stating that a Lisa Lincoln reported that one of the Waste Management trucks had leaked fluid at 12th St NE.

Joe arrived at the location and observed the truck parked near 930 12th St SW.

Joe spoke to the driver, Jordan Alonso, who stated that while he was turning around at the end of the street, he noticed the leak.

Joe called WM Operations Manager Ricardo to inform him about the incident and also notified John Rodriguez, part of Waste Management’s cleanup crew.

 

 

• Joe received an email from Customer Service reporting a fluid leak by a Waste Management truck, as noted by property manager Lisa Gatewood, between 3813 and 3827 Helmsman Drive.

On site, Joe observed the spill extended from 3813 to 3965 Helmsman Drive.

He notified Waste Management Operations Manager Ricardo Goycochea and cleanup personnel George Rodriguez. Both confirmed they would respond to the scene.

 

 

 

• Joe received an email from Waste Management regarding truck number 105197 leaking fluid on 18th Avenue Northeast.

Joe arrived at the location and observed the truck parked with the driver, Michelle, waiting on site. Yvon explained that the leak was caused by a bolt that had come off the motor, resulting in fluid leaking from the grabber.

Joe reported the issue to Waste Management Operations Manager Ricardo Gucci, who arrived shortly thereafter. Following a brief discussion, Ricardo authorized the driver to return the truck to the shop.

 

 

• Joe was notified by Waste Management about a fluid leak from truck number 105197 on 18th Avenue Northeast.

When he arrived at the scene, he found the truck and its driver, Michelle, waiting. Yvon explained that the leak was due to a missing bolt from the motor, which caused fluid to escape from the grabber.

Joe then contacted Waste Management Operations Manager Ricardo Gucci, who came to the location. After a brief discussion, Ricardo gave the driver permission to return the truck to the shop.

 

• Joe was received an email from Customer Service that property manager Lisa Gatewood reported a fluid leak from a Waste Management truck on Helmsman Drive, between 3813 and 3827.

Joe arrived at the location and observed that the spill extended beyond the reported range, reaching from 3813 to 3965 Helmsman Drive.

Joe contacted Ricardo Goycochea, Operations Manager at Waste Management, to report the issue. Ricardo confirmed he would come to the site to handle the situation.

Joe also got in touch with George Rodriguez from Waste Management’s cleanup crew, who stated he would be arriving as well.

 

 

• Joe received an email from Waste Management reporting that truck #17679 was leaking coolant fluid on 12th Street Southeast.

Upon arrival, Joe found the truck on-site with the driver, Jordan Alonso. Jordan explained that while turning around at the end of the street, he noticed coolant fluid leaking and immediately stopped the vehicle.

Joe reported the spill to Emilio Medal, who was also on-site. Emilio arranged for a tow truck to transport the vehicle to the shop for further inspection and repair.

 

 

• Joe was notified via email by Waste Management that truck #17679 was leaking coolant fluid on 12th Street Southeast.

When Joe arrived at the location, he found the truck and its driver, Jordan Alonso, on-site. Jordan stated that he noticed a coolant leak while turning around at the end of the street and stopped the vehicle immediately.

Joe reported the incident to Emilio Medal, who was present at the scene. Emilio coordinated for a tow truck to move the vehicle to the shop for evaluation and repairs.

 

 

• Joe received an email from Waste Management regarding a coolant leak from truck #17679 on 12th Street Southeast.

Upon arriving at the scene, Joe found the truck with driver Jordan Alonso. Jordan reported that while turning around at the end of the street, he noticed coolant leaking onto the roadway and immediately stopped the truck.

Joe informed Emilio Medal, who was already on-site. Emilio then arranged for a tow truck to transport the vehicle back to the shop for further inspection.

 

 

 

 

• Joe received an email from Waste Management about truck #105207 leaking fluid in the Village Walk community.

Upon arriving at 3723 Guadiato Court, Joe found the truck with the driver, Jose, and acting WM Recycle Manager, Alex Jose explained the spill was likely caused by paint leaking during garbage compression.

Joe reported the spill to Claims and Compliance Officer Marcelo Menjias, who instructed him to release the truck to the landfill and then the shop. After inspecting the area,

Joe confirmed the spill was paint and identified two additional affected streets without water or soil contamination. Later, the property manager authorized Waste Management to proceed with the cleanup.

 

• TRASH SPILL

The customer reported that a Waste Management trash truck was spilling trash along Morning Sun Lane.

Joe visited the location in the Heritage Greens community to verify the complaint. Upon inspection, Joe observed that the WM truck was leaking liquid and spilling trash from underneath, which scattered across the street. The spills occurred at approximately 12-yard intervals, starting from 1600 Morning Sun Lane and continuing to 3000 Morning Sun Lane.

 

 

• The customer reported that Waste Management trucks were spilling and scattering debris throughout their community.

Joe visited the site to address the complaint and observed a trash spill with broken glass and plastic bags scattered across the street. He spoke directly with the customer, who confirmed the presence of broken glass and debris in her driveway.

Joe apologized to the customer and assured her that he would monitor the situation. Joe also attempted to contact Waste Management’s claims and compliance officer, Marcelo, to inform him of the incident, but was unable to reach him and left a voicemail requesting a call back.

 

 

 

• Joe responded to a report of Waste Management truck 212071 leaking hydraulic fluid behind Texas Roadhouse at 6815 Collier Boulevard.

Joe arrived and observed the WM Mechanic John was already working on the truck, and the driver, Gonzalez, explained that a lift malfunction caused a major leak when the primary PTO hose burst. Joe notified Compliance Officer Marcelo Magic, who headed to the scene.

Joe also informed Texas Roadhouse owner Deborah Davenport, who appreciated the handling of the situation.

 

 

• Joe received an email from customer service informing him that a customer, Shelby Dukes, had called to report that WM truck number 363760 was leaking a bluish liquid onto the streets in the Holiday Manor community.

 

Upon visiting the location, Joe observed the truck parked at 213 Redwood Lane. He spoke with the driver, Augustine Azahares, who explained that he had noticed liquid dripping from the truck’s underside while compressing the garbage.

Joe documented the affected streets as follows:

Palm Dr

Willow Lane

 

 

 

 

 

 

• RECYCLE/TRASH SPILL

The customer reported that Waste Management trucks were spilling and scattering debris throughout their community.

Joe visited the site to address the complaint and observed a trash spill with broken glass and plastic bags scattered across the street. Joe spoke directly with the customer, who confirmed the presence of broken glass and debris in her driveway.

Joe apologized to the customer and assured her that he would monitor the situation.

Joe also attempted to contact Waste Management’s claims and compliance officer, Marcelo, to inform him of the incident, but was unable to reach him and left a voicemail requesting a call back.

 

 

 

• Joe received an email reporting that a Waste Management truck had leaked coolant on Atkins Avenue.

Upon arriving at the scene, Joe observed coolant fluid on the roadway. Joe immediately contacted Operations Manager Ricardo Goycochea to report the incident, and also notified Waste Management’s Claims and Compliance Officer, Marcelo Menejias. Marcelo responded that he would be arriving later to assess the situation.

 

 

 

• LEACHATE SPILL
• The customer reported that a Waste Management trash truck was spilling trash along Morning Sun Lane.

Joe visited the site in the Heritage Greens community to verify the complaint. During his visit, Joe observed that the Waste Management truck was discharging liquid and scattering trash on the street, particularly between addresses 1600 and 3100 Morning Sun Lane, in intervals of about 12 yards.

Joe attempted to contact Marcello, the Waste Management claims and compliance officer, but received no response and left a voicemail requesting a callback.

 

 

 

 

 

 

 

 

SHORT NOTE SPILL

 

The customer reported that Waste Management trucks were spilling and scattering debris throughout their community. Joe visited the site to address the complaint and observed a trash spill with broken glass and plastic bags scattered across the street. He spoke directly with the customer, who confirmed the presence of broken glass and debris in her driveway. Joe explained the process to the customer and assured her that he would monitor the situation. He also attempted to contact Waste Management’s claims and compliance officer, Marcelo, to inform him of the incident, but was unable to reach him and left a voicemail requesting a call back.

 

 

SPILL

The customer reported that a Waste Management trash truck was spilling trash along Morning Sun Lane. Joe visited the location in the Heritage Greens community to verify the complaint. Upon inspection, Joe observed that the WM truck was leaking liquid and spilling trash from underneath, which scattered across the street. The spills occurred at approximately 12-yard intervals, starting from 1600 Morning Sun Lane and continuing to 3000 Morning Sun Lane.

SPILL

The customer reported that a Waste Management trash truck was spilling trash along Morning Sun Lane. Joe visited the site in the Heritage Greens community to verify the complaint. During his visit, Joe observed that the Waste Management truck was discharging liquid and scattering trash on the street, particularly between addresses 1600 and 3100 Morning Sun Lane, in intervals of about 12 yards. Joe attempted to contact Marcello, the Waste Management claims and compliance officer, but received no response and left a voicemail requesting a callback.

 

 

 

DOWN TRUCK COMMENT

• Joe responded to a report of Waste Management truck 212071 leaking hydraulic fluid behind Texas Roadhouse at 6815 Collier Boulevard.

Joe arrived and observed the WM Mechanic John was already working on the truck, and the driver, Gonzalez, explained that a lift malfunction caused a major leak when the primary PTO hose burst. Joe notified Compliance Officer Marcelo Magic, who headed to the scene.

 

 

• Joe received an email from Waste Management regarding truck number 105197 leaking fluid on 18th Avenue Northeast.

Joe arrived at the location and observed the truck parked with the driver, Michelle, waiting on site. Yvon explained that the leak was caused by a bolt that had come off the motor, resulting in fluid leaking from the grabber.

Joe reported the issue to Waste Management Operations Manager Ricardo Gucci, who arrived shortly thereafter. Following a brief discussion, Ricardo authorized the driver to return the truck to the shop.

 

 

 

 

• Joe responded to a report of Waste Management truck 212071 leaking hydraulic fluid behind Texas Roadhouse at 6815 Collier Boulevard. Mechanic John was already working on the truck, and the driver, Gonzalez, explained that a lift malfunction caused a major leak when the primary PTO hose burst. Joe notified Compliance Officer Marcelo Magic, who headed to the scene. Joe also informed Texas Roadhouse owner Deborah Davenport, who appreciated the handling of the situation.