ELI PROPERTY DAMAGE REPORT

301 PIER C

Joe received an email from Waste Management stating that truck number 105259 had struck the entrance gate of Naples Land Yacht Harbor.

Upon arriving at the scene, Joe observed that the gate had been torn off its hinges and secured to the fence. Parked nearby at 5 Grouper Drive was West Management truck, with driver Daniel Leyva and Waste Management route manager Michael Rosenberg present.

Joe spoke with Daniel Leyva to understand what had occurred. Leyva explained that after completing his work in the community, he was exiting through the gate when it unexpectedly began to close. As the truck was nearly through, the gate struck it, became entangled with the tailgate, and was ultimately ripped off.

Joe then contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, to report the incident. Marcelo confirmed that he was on his way to the site.

Joe also spoke with David Hager, who oversees the community gates. Hager stated that he had already informed the president of Naples Land Yacht Harbor about the incident. They agreed that the community would handle the gate repairs and submit the invoice to Waste Management for reimbursement.

Later, Joe contacted Michael Espanola, the community’s president, to confirm the details. Espanola acknowledged the situation and reiterated that the community would proceed with repairs and bill Waste Management for the costs.

 

 

 

 

 

 

DRIVEWAY DAMAGE

• 12:12 PM: Joe received an email from customer service reporting that Leon Jones, a customer, claimed a Waste Management truck had damaged his driveway at 4301 11th Ave SW.
• 1:00 PM: Joe arrived at the location, knocked on the door, but received no response.
• 1:30 PM: Joe called the customer and asked if he had any proof that a Waste Management truck had backed onto the driveway and caused the damage. The customer said he had no evidence, only tire marks suggesting that a vehicle had backed onto the driveway.
• 1:37 PM: Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.
• 1:45 PM: Richards Goycoth, the WM Route Manager, arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.
• 2:00 PM: Joe called Marshall to inform him of the customer’s complaint. Marshall stated he would wait for the report.
• 3:45 PM: Joe emailed the report to Supervisor John Mark for review. John replied that Marshall needed to assess the damage before the final report.
• 4:20 PM: Joe called Marshall to examine the damage. Marshall replied that he was on his way to evaluate it.

September 29, 2024

• 9:30 AM: Joe called Marshall to verify his assessment. Marshall confirmed that the tire marks were indeed from a Waste Management truck.

DRIVEWAY DAMAGE

At 12:30 p.m., Joe received an email from customer service reporting that a customer claimed a Waste Management truck had damaged his driveway at 4701 15th Ave SW.

At 1:00 p.m., Joe arrived at the address, knocked on the customer’s door, but received no response.

At 1:30 p.m., Joe called the customer and asked if he had any proof that a Waste Management truck had backed onto the driveway and caused the damage. The customer said he had no evidence, only tire marks that suggested a vehicle had backed up onto the driveway.

At 1:37 p.m., Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.

At 1:45 p.m., Ricardo Rodrigo, the WM Route Manager, arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.

At 2:00 p.m., Joe called Marcelo to inform him of the customer’s complaint. Marcelo stated he would wait for the report.

Based on the observations, it does not appear that Waste Management is responsible for the damage.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GRASS DAMAGE

2:34 p.m., Investigator Joe received an email from WM reporting that a WM truck had driven over the grass on Everett Street.

2:49 p.m., Joe arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.

2:53 p.m., Joe had a brief conversation with Emilio, who explained that the driver had run over the grass while trying to make way for an oncoming vehicle.

3:08 p.m., Joe contacted Marcelo, the Claims and Compliance Officer, to inform him of the incident. Marcelo stated that he would visit the site to assess the damage, but would wait for the property owner’s decision.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GRASS DAMAGE

2:34 p.m., Joe received an email from Waste Management stating that one of their trucks had driven over the grass on Everett Street.

2:49 p.m., Joe arrived at the scene and saw the truck along with Waste Management manager Emilio, who was speaking with the driver while taking pictures. After a few minutes, the manager released the truck.

2:53 p.m., Joe briefly discussed the incident with Emilio, who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.

2:59 p.m., Joe observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 2 yards in width.

3:08 p.m., Joe called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would come to inspect the damage but mentioned that any action would depend on the property owner’s decision.

3:30 p.m., Joe walked around Everett Street to check for additional damage but found none.

4:10 p.m., Joe visited the homeowner at 6059 Everett Street to explain the situation. He informed the homeowner, Tommy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer was on his way to assess the damage and begin the repair process. Tommy agreed but mentioned that his husband, David, would need to confirm before proceeding.

4:18 p.m., Joe called Tommy’s husband, David Minton, and explained the incident. He informed David that the Waste Management claim and compliance officer was en route to assess the damage and start the repair process, which David acknowledged.

 

 

 

 

 

GRASS DAMAGE

Joe received an email from Waste Management reporting that one of their trucks had driven over the grass on Everett Street.

Joe arrived at the scene on Everett Street, where he saw the truck and Waste Management manager, Emilio, speaking with the driver. After a few minutes of taking pictures, the manager released the truck.

 

2:00 p.m., Joe visited the customer’s house and spoke directly with the customer’s wife, who agreed that Waste Management should repair the damaged grass. However, she mentioned that the decision needed to be confirmed with her husband, David.

4:18 p.m., Joe called David, explained the incident, and David agreed that Waste Management should proceed with the repair.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CURB DAMAGE

Joe received an email from customer service stating that a customer, (Anne Crawshaw-Coquin,) reported a Waste Management truck had damaged the curb at (Grandville Court)

Joe visited the location, inspected the damage, and spoke with (Anne Crawshaw,) who mentioned that while (she) did not witness the truck causing the damage; (she) strongly believes the Waste Management garbage truck was the only heavy-duty vehicle operating in the area at that time. (She) explained that she had walked her dog the previous evening and saw no damage, but upon walking her dog the following morning, (she) noticed it.

Joe observed that the curb was damage and noted WM tire marks, as an evidence suggesting involvement by a Waste Management truck.

Joe then contacted Waste Management’s Claims and Compliance Officer, Marcelo Menejias, who stated that he would review footage from WM truck servicing the area, along with other related videos, before proceeding with the investigation.

03/12/25

Marcelo called Joe and informed him that, after reviewing the video footage, Waste Management concluded that the truck servicing the area was responsible for the damage.

Joe called (Anne Crawshaw) and informed (her) that, following a review of the video footage, Waste Management concluded they were responsible for the damage. Additionally, a site assessment found WM tire marks as evidence linking a Waste Management truck to the incident. Therefore, Waste Management is liable for the damage.

 

 

 

 

 

 

 

 

 

 

CURB DAMAGE

Joe received an email from customer service stating that a customer, (Anne Crawshaw-Coquin,) reported a Waste Management truck had damaged the curb at (Grandville Court)

Joe visited the location, inspected the damage, and spoke with (Anne Crawshaw,) who mentioned that while (she) did not witness the truck causing the damage; (she) strongly believes the Waste Management garbage truck was the only heavy-duty vehicle operating in the area at that time. (She) explained that she had walked (her) dog the previous evening and saw no damage, but upon walking her dog the following morning, (she) noticed it.

Joe observed that the curb was damage but no visible tire marks, or other signs suggesting involvement by a Waste Management truck.

Joe then contacted Waste Management’s Claims and Compliance Officer, Marcelo Menejias, who stated that he would review footage from WM truck servicing the area, along with other related videos, before proceeding with the investigation.

03/11/25,

Joe followed up with Marcelo Menejias regarding the status of their investigation. Marcelo mentioned that he was still waiting for Ricardo Goycochea’s findings and that the investigation remained ongoing.

03/12/25

Marcelo called Joe and informed him that, after reviewing the video footage, Waste Management concluded that the truck servicing the area was not responsible for the damage.

Joe called (Anne Crawshaw) and informed (her) that, following a review of the video footage, Waste Management determined they were not responsible for the damage. Additionally, a site assessment found no tire marks or any evidence linking a Waste Management truck to the incident. Therefore, Waste Management is not liable for the damage.

 

 

CURB DAMAGE

Joe received an email from customer service stating that a customer, (Anne Crawshaw-Coquin,) reported a Waste Management truck had damaged the curb at (Grandville Court)

Joe visited the location, inspected the damage, and spoke with (Anne Crawshaw,) who mentioned that while (she) did not witness the truck causing the damage; (she) strongly believes the Waste Management garbage truck was the only heavy-duty vehicle operating in the area at that time. (She) explained that she had walked her dog the previous evening and saw no damage, but upon walking her dog the following morning, (she) noticed it.

Joe observed that the curb was damage and noted WM tire marks, as an evidence suggesting involvement by a Waste Management truck.

Joe then contacted Waste Management’s Claims and Compliance Officer, Marcelo Menejias, who stated that he would review footage from WM truck servicing the area, along with other related videos, before proceeding with the investigation.

03/12/25

Marcelo called Joe and informed him that, after reviewing the video footage, Waste Management concluded that the truck servicing the area was responsible for the damage.

Joe called (Anne Crawshaw) and informed (her) that, following a review of the video footage, Waste Management concluded they were responsible for the damage. Additionally, a site assessment found WM tire marks as evidence linking a Waste Management truck to the incident. Therefore, Waste Management is liable for the damage.

 

 

 

 

 

DAMAGE GRASS

2:34 PM  Joe  received an email from Waste Management stating that one of their trucks had driven over the grass on (Everett Street.)

 

2:49 PM Joe arrived at the location at the location and observed WM truck number (314237) parked across from (6059 Everett Street). Joe saw WM manager (Emilio) speaking with the driver while taking pictures.

 

2:53 PM  Joe  briefly discussed the incident with (Emilio,) who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.

 

2:59 PM  Joe  observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 1 yard in width.

 

3:08 PM Joe called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would be on his way to inspect the damage but mentioned that any action would depend on the property owner’s decision.

 

• 3:30 PM Joe walked around (Everett Street) to check for additional damage but found none.

 

• 4:10 PM Joe visited the homeowner at (6059 Everett Street) to explain the situation. Joe informed the homeowner, (Tammy,) that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer of Waste Management was on his way to assess the damage and begin the repair process. (Tommy) agreed but mentioned that her husband, (David Minton,) would need to confirm before proceeding.

 

• 4:18 PM Joe called (Tammy’s husband, David Minton,) and explained the incident. Joe informed David that the Waste Management claim and compliance officer was on his way to assess the damage and start the repair process, which (David acknowledged.)

 

 

 

 

DAMAGE GRASS

• 2:34 PM  Joe  received an email from Waste Management stating that one of their trucks had driven over the grass on (Everette)

 

• 2:49 PM Joe arrived at the location and observed the damaged grass covering about 30 yards

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• 3:08 PM Joe called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would be on his way to inspect the damage but mentioned that any action would depend on the property owner’s decision.

 

• 3:30 PM Joe walked around the area to check for additional damage but found none.

 

• 4:10 PM Joe visited the homeowner at (6059 Everett Street) to explain the situation. He informed the homeowner, Tammy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer of Waste Management was on his way to assess the damage and begin the repair process. (Tommy) agreed but mentioned that her husband, (David Minton,) would need to confirm before proceeding.

 

• 4:18 PM Joe called (Tammy’s husband, David Minton,) and explained the incident. Joe informed David that the Waste Management claim and compliance officer was on his way to assess the damage and start the repair process, which (David acknowledged.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ENTRANCE GATE

Joe received an email from (Waste Management) stating that truck number (105259) had struck the entrance gate of (Naples Land Yacht Harbor.)

Joe arrived at the site and observed the gate had been torn off its hinges and secured to the fence.

Joe inspected the gate carefully and found green or yellow paint marks on the gate that appeared the gate had been struck by a Waste Management truck. Additionally, there were visible WM tire tracks near the area.

Joe then contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, to report the incident. Marcelo confirmed that he was on his way to the site.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ENTRANCE GATE

Joe received an email from Waste Management stating that truck number (105259) had struck the entrance gate of (Naples Land Yacht Harbor).

Joe arrived at the site and observed the gate had been torn off its hinges and secured to the fence. Parked nearby at (5 Grouper Drive) was West Management truck, with driver (Daniel Leyva) and Waste Management route manager (Michael Rosenberg) present

Joe spoke with the truck driver (Daniel Leyva) who stated that after completing his work in the community, he was exiting through the gate when the gate unexpectedly began to close. As the truck was nearly through, the gate struck the truck and became entangled with the tailgate, and was ultimately ripped off.

Joe then contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, to report the incident. Marcelo confirmed that he was on his way to the site.

 

DUMPSTER DOOR

• 3:27 PM. Joe received an email from Supervisor Notley stating that a Waste Management truck had damaged the dumpster door at 457 Country Hollow Court.
• 3:50 PM. Joe arrived at the location and observed that the dumpster door had been ripped off the wall and was leaning against one of the dumpster’s walls. Upon closer inspection, Joe noticed that only the hinges had come off the wall; the door itself was not damaged.
• 4:00 PM. A resident of Country Hollow Commons, Mike Gusto (239-222-5266), approached Joe and explained that he had seen the Waste Management truck driver rip off the door. The driver was waiting in front of the dumpster for someone to arrive before leaving.
• 4:15 PM. Joe called Marcelo, the Claims and Compliance Officer, to report the damage at 457 Country Hollow Court. Marcelo immediately responded, saying he was on his way to the location.
• 4:18 PM. Marcelo arrived, assessed the damage, and noted that this particular dumpster door had been a recurring issue. He recommended that the door be repositioned to prevent further problems in the future.
• 4:30 PM. Joe called the property manager, Christine Nebraska, and left a voicemail requesting a callback.

October 17, 2024

• 10:00 AM. (Next Day) Christine Lebuziewski returned Joe’s call, stating that Waste Management should repair the door. Joe explained that Marcelo, the Claims and Compliance Officer, had recommended realigning the door to ensure long-term sustainability. Christine acknowledged the recommendation and agreed that it was acceptable.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DRIVEWAY DAMAGE

12:12 PM Joe received an email from customer service reporting that a customer claimed a Waste Management truck had damaged his driveway at 4701 15th Ave SW.

1:00 PM Joe arrived at the address, knocked on the customer’s door, but received no response.

1:30 PM Joe called the customer and asked if he had any proof that a Waste Management truck had backed onto the driveway and caused the damage. The customer said he had no evidence, only tire marks that suggested a vehicle had backed up onto the driveway.

1:37 PM Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.

1:45 PM Ricardo Goycochea one of the WM Route Managers, arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.

2:00 PM Joe called Marcelo to inform him of the customer’s complaint. Marcelo stated he would wait for the report.

Based on the observations, it does not appear that Waste Management is responsible for the damage.

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