Property Damage

Joe received an email reporting that Waste Management truck 314250 had damaged the ………. ………………………

Joe visited the site and confirmed the damage to the ……………

Joe then contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo responded that he would arrive within a few hours to inspect the damage and begin repair work.

 

 

 

 

Joe received an email reporting that Waste Management truck 314250 had damaged the ………. ………………………

Joe visited the site and confirmed the damage to the ……………

Joe immediately contacted Operations Manager Ricardo Goycochea to report the incident, and also notified Waste Management’s Claims and Compliance Officer, Marcelo Menejias. Marcelo responded that he would be arriving later to assess the situation.

 

 

 

 

 

 

LAWN DAMAGE

Joe received an email from customer service that a Waste Management truck had driven over a customer’s grass on Gold Coast Ct.  After inspecting the damage and consulting with the claims and compliance officer, Marcelo Menejias who confirmed that the tire marks were not from a Waste Management vehicle. Joe then called the customer and left a voicemail stating that based on the evidence gathered it has showed that Waste Management is not responsible for the damage

 

 

DRIVEWAY DAMAGE

Joe received an email from customer service informing him that Leon Jones, a customer, claimed that a Waste Management truck had damaged his driveway. Joe visited the site and knocked on the customer’s door, but there was no response. He then called Leon to ask if he had any evidence of the truck causing the damage. The customer replied that he had no evidence, except for visible tire marks. Joe observed several tire marks on the driveway but found it difficult to confirm if they were from a Waste Management truck. Joe then contacted Marcelo, the Waste Management claims and compliance officer, who said he would visit the site to investigate further.

 

 

 

 

Joe received an email from customer service reporting that John Perry, a foreman for a construction company at 107 Trinidad Street, stated he witnessed a Waste Management truck drive through a Comcast power line crossing Capri Boulevard and Trinidad Street.

Joe visited the site and observed a Comcast power line and a street sign lying on the ground on Capri Boulevard. He called John Perry to inform him that we are handling the repairs. Joe also contacted Comcast representative Mike Platt, leaving a voicemail to report that a Waste Management truck had pulled down a low-hanging wire.

 

Property Damage

Joe received an email reporting that Waste Management truck 314250 had damaged the ………. …………………………………………………………………………………………………….

Joe visited the site and confirmed the damage to the ……………………………………………

Joe then contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo responded that he would arrive within a few hours to inspect the damage and begin repair work.

 

Liquid Spilled

Joe received an email reporting that Waste Management truck number 314106 had spilled liquid across the streets of………………………………………………………………………………

Joe visited the site and observed the spill covering approximately 100 yards, from 1600 to 2100 Estero Boulevard…………………………………………………………………………………

Joe contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the spill. Marcelo responded that he would arrive in a few hours to address the issue and begin the cleanup process

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DRIVEWAY DAMAGE

Joe received an email from customer service informing him that Leon Jones, a customer, claimed that a Waste Management truck had damaged his driveway. Joe visited the site and knocked on the customer’s door, but there was no response. He then called Leon to ask if he had any evidence of the truck causing the damage. The customer replied that he had no evidence, except for visible tire marks. Joe observed several tire marks on the driveway but found it difficult to confirm if they were from a Waste Management truck. Joe then contacted Marcelo, the Waste Management claims and compliance officer, who said he would visit the site to investigate further.

LAWN DAMAGE

Joe received an email from customer service that a Waste Management truck had driven over a customer’s grass on Gold Coast Ct.  After inspecting the damage and consulting with the claims and compliance officer, Marcelo Menejias who confirmed that the tire marks were not from a Waste Management vehicle. Joe then called the customer and left a voicemail stating that based on the evidence gathered it has showed that Waste Management is not responsible for the damage

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