ELI MAILBOX REPORT
ELI MAILBOX REPORT
9:01 am Joe received an email from Customer Service regarding a report submitted by Dominic Piscitelli who alleged that a Waste Management truck struck his mailbox at 2082 Grove Drive on Tuesday, June 17, 2025.
10:15 am Upon arriving at the location, Joe observed that the mailbox was indeed damaged. After a thorough inspection, he noted that the mailbox had been slightly shifted to the right. Joe spoke directly with the customer, who stated that on Tuesday, June 17th, at approximately 10:00 a.m., when he returned to collect the emptied carts, he noticed damage to both the mailbox and the recycling cart positioned nearby.
11:00 am Joe then contacted Ricardo Gucci, Waste Management Operations Manager, on June 17th to report the incident. Ricardo confirmed that the team would review the footage from the truck operating in the area that day, along with all relevant video recordings, to assess the situation before proceeding with the investigation.
11:30 am Joe conducted a second inspection of the mailbox and found no green or yellow paint marks—typically associated with Waste Management vehicles—nor were there any visible tire marks in the vicinity.
At this time, Joe is awaiting the results of the video review to determine the appropriate next steps.
MAILBOX DAMAGE 1
Joe received an email from Waste Management reporting that truck #312532 had struck a mailbox at 2023 4th Ave NE on April 23, 2025
Joe arrived at the location, and observed that the mailbox was damaged. After a careful inspection, Joe noted that the mailbox had been slightly shifted to the right.
Joe then contacted Marcelo Menejias, the Claims and Compliance Officer at Waste Management, who stated that he would wait for the official report before proceeding.
Afterward, Joe spoke directly with the customer, Natalie Velazquez. (239) 293-1661, email (natalievel94@gmail.com) Joe explained that a Waste Management truck had hit her mailbox, causing it to shift slightly. Natalie acknowledged the incident and authorized Waste Management to proceed with the repair.
5346 WARREN ST
Joe received an email from customer service stating that a customer, Oscar Meza, reported a Waste Management truck had struck his mailbox at 5346 Warren Street.
Joe received an email from Waste Management stating that one of their trucks had struck a mailbox at 5346 Warren Street.
Joe arrived at the reported location and observed the mailbox damaged.
Upon arriving at the location, Joe observed that the mailbox stand was damaged and broken into pieces. Joe immediately contacted Oscar Meza, who explained that when he placed the trash cart out in the morning, the mailbox was intact. However, upon returning to retrieve the cart, he found the mailbox broken, with the trash cart beside it.
2:30 pm. Joe called Marcelo Menejias, Waste Management’s Claims and Compliance Officer but there was no response. Joe left a voicemail requesting a callback
9:45 a.m.: Joe called Marcelo, Waste Management’s claims and compliance officer, to report the coolant leak at 6066 Adkins Avenue. Joe also asked if it was okay to release the driver. Marcelo confirmed that the driver could be released and said he would visit the site later in the day.
After inspecting the area and finding no additional damage,
Joe contacted the homeowner, Mary Linhard who requested that Waste Management repair the mailbox
Joe drove around the area to find any additional leaks and Angel search the following streets and found more lakes on the streets Collier boulevard, John Street, Davis boulevard, St Andrews boulevard and Holland Street. It appears that approximately have a gallon of hydraulic fluid leaks on the street however; the hydraulic fluid did not come into contact with water or soil
4:40 PM: Joe began inspecting the streets for paint leaks. Due to time constraints, Joe postponed the inspection until the following day.
WAITING ON VIDEO REVIEW
As at now, Joe is still awaiting the outcome of Waste Management’s video review to determine the next steps,
- Based on the evidence and observations, it appears that Waste Management is not responsible for damaging the mailbox.
Waiting for video footage
MAILBOX DAMAGE 141 15TH AVE SW
3:30 pm. Joe receive an email from customer service regarding a report from Cynthia Brooks who claimed that Waste Management truck had struck her mailbox on Saturday, April 12, 2025 at 141 15th Avenue SW
4:10 pm. Joe contacted the customer by phone to inform her that he will be at the location the following morning to address the issue
04/15/25
9:30 am. Joe arrived at the site and observed the mailbox was damaged. Joe reached out to the customer Cynthia Brooks who explained that on Saturday morning between 9:30 am-10:00 am she noticed her mailbox was down immediately she’s suspected waste management garbage truck might be responsible because that was the only heavy duty truck operating in the area at that time
9:45 am. Joe inspected the mailbox carefully and fined no green or yellow paint marks that will suggest the mailbox has been struck by Waste Management truck. Additionally there were no visible tire marks near the area
9:55 am. Joe attempted to reach out to Marcelo Manejias Waste Management claims and compliance officer but was unable to get a response Joe left a voicemail requesting a call back
9:55 am. Joe contacted Marcelo Menejias claims and compliance officer who stated that he will review footage from the truck operating in the area on Saturday, April 12, 2025 as well as other relevant video recordings to access the situation before moving forward with the investigation
Currently Joe is awaiting the results of the video review to determine the next course of action
MAILBOX DAMAGE 2023 4TH AVE NE
Joe received an email from Waste Management reporting that truck #312532 had struck a mailbox at 2023 4th Ave NE on April 23, 2025
Joe arrived at the location, and observed that the mailbox was damaged. After a careful inspection, Joe noted that the mailbox had been slightly shifted to the right.
Joe then contacted Marcelo Menejias, the Claims and Compliance Officer at Waste Management, who stated that he would wait for the official report before proceeding.
Afterward, Joe spoke directly with the customer, Natalie Velazquez. (239) 293-1661, email (natalievel94@gmail.com) Joe explained that a Waste Management truck had hit her mailbox, causing it to shift slightly. Natalie acknowledged the incident and authorized Waste Management to proceed with the repair.
TRASH SPILL
October 23, 2024
3:30 p.m.
Joe received an email reporting that a customer at 21 Grouper Drive had complained about a Waste Management truck leaving trash, including broken glass, on her driveway.
4:30 p.m.
Joe arrived at 21 Grouper Drive and observed a significant amount of trash leakage, including broken glass, plastic bags, and liquid, on the customer’s driveway. He apologized and assured the customer he would monitor the situation and ensure it was cleaned up. However, due to time constraints, he informed her he would return the following day to complete the cleanup.
4:50 p.m.
Joe called Waste Management’s Claims and Compliance Officer, Marcelo Medius, to report the spill at 21 Grouper Drive. He left a voicemail requesting a callback, as there was no answer.
October 24, 2024
8:50 a.m.
Marcelo returned Joe’s call and stated that he would go to the site to inspect the spill.
9:45 a.m.
Joe returned to 21 Grouper Drive to continue the assessment and spoke with the customer. She mentioned that she was unable to leave her house because of the broken glass, fearing it would damage her tires.
10:00 a.m.
Joe decided to sweep the broken glass from the driveway to allow the customer to leave safely. He also explained the cleanup process and outlined the steps Waste Management would take to address the liquid stains on her driveway.
10:50 a.m.
Joe continued his inspection of Grouper Drive and discovered another spill at the end of the street. He proceeded to inspect other streets in the area, finding additional spills on Grouper Drive, Flounder Drive, and Piers A, B, C, D, E, and J.
2:30 p.m.
Joe continued inspecting the remaining streets for additional spills.
MAILBOX DAMAGE
At 3:45 p.m., Joe received a service request from customer Diana Fulham (239-77-4235) reporting that a Waste Management truck had struck her mailbox.
At 4:15 p.m., Joe called Diana and informed her that he would visit the following morning to assess the damage to the mailbox.
At 9:30 a.m., Joe visited the site and spoke with Diana, who explained that the Waste Management truck hit her mailbox while turning around in a cul-de-sac. Upon inspection, Joe noticed that the mailbox was leaning at an angle but did not observe any visible damage. He also noted there were no green or black paint marks, nor were there any tire marks on the ground to suggest the truck had been near the mailbox.
At 11:00 a.m., Joe requested GPS and video footage from the Waste Management truck route managers to verify the incident.
At 3:00 p.m., Joe received the GPS data and video evidence from the Waste Management trucks servicing the street. Based on the video, it appeared that one of the trucks had indeed hit the mailbox while reversing.
Joe then called Diana to inform her that, based on the evidence, Waste Management is responsible for the damage to her mailbox.
MAILBOX DAMAGE
11:00 a.m., Investigator Joe received a service request from Waste Management stating that a customer, Bill Molly (239-272-222), reported that his washer was out for pickup along with his trash bin. He placed the trash about three feet from his mailbox and one foot away from the washer. Bill claimed that the trash truck hit his mailbox, which is now on the ground.
1:00 p.m., Joe visited the site and spoke with Bill, who mentioned that he did not witness the mailbox being hit by the Waste Management truck. He said he placed his trash cart near the mailbox at 8:00 a.m., and when he returned at 10:30 a.m., the mailbox was already on the ground. Joe observed the mailbox lying on the ground but found no damage consistent with a Waste Management truck—there were no green or black paint marks, tire tracks, or other evidence. It appeared that the mailbox had fallen previously and had been repaired. Joe requested GPS and video footage from Waste Management trucks from all route managers.
3:08 p.m., Joe received GPS data from Waste Management for the trucks that serviced the street. Based on the video footage, it was determined that the mailbox was already damaged before any trucks serviced the area.
3:34 p.m., Joe called Bill and left a voicemail, explaining that based on the evidence provided and his observations, Waste Management is not responsible for damaging the mailbox.
3:53 p.m., Joe forwarded the report to all route managers at Waste Management.
Corrective Action Response: Waste Management is not at fault for the property damage.
MAILBOX
Joe received an email from customer service stating that a customer, Oscar Meza, reported a Waste Management truck had struck his mailbox at 5346 Warren Street.
Joe received an email from Waste Management stating that one of their trucks had struck a mailbox at 5346 Warren Street.
Joe arrived at the reported location and observed the mailbox damaged.
Upon arriving at the location, Joe observed that the mailbox stand was damaged and broken into pieces. Joe immediately contacted Oscar Meza, who explained that when he placed the trash cart out in the morning, the mailbox was intact. However, upon returning to retrieve the cart, he found the mailbox broken, with the trash cart beside it.
2:30 pm. Joe called Marcelo Menejias, Waste Management’s Claims and Compliance Officer but there was no response. Joe left a voicemail requesting a callback
9:45 a.m.: Joe called Marcelo, Waste Management’s claims and compliance officer, to report the coolant leak at 6066 Adkins Avenue. Joe also asked if it was okay to release the driver. Marcelo confirmed that the driver could be released and said he would visit the site later in the day.
After inspecting the area and finding no additional damage,
Joe contacted the homeowner, Mary Linhard who requested that Waste Management repair the mailbox
Joe drove around the area to find any additional leaks and Angel search the following streets and found more lakes on the streets Collier boulevard, John Street, Davis boulevard, St Andrews boulevard and Holland Street. It appears that approximately have a gallon of hydraulic fluid leaks on the street however; the hydraulic fluid did not come into contact with water or soil
4:40 PM: Joe began inspecting the streets for paint leaks. Due to time constraints, Joe postponed the inspection until the following day.
WAITING ON VIDEO REVIEW
As at now, Joe is still awaiting the outcome of Waste Management’s video review to determine the next steps,
- Based on the evidence and observations, it appears that Waste Management is not responsible for damaging the mailbox.
Waiting for video footage
MAILBOX DAMAGE
WM is responsible
Joe received an email from customer service regarding a report from (Oscar Meza,) who claimed that a Waste Management truck had struck his mailbox at (5346 Warren Street.)
Joe arrived at the site and observed the mailbox was damaged. Joe immediately contacted the customer (Oscar Meza,) who explained that when he placed (his} trash cart out in the morning, the mailbox was intact. However, upon retrieving the cart later in the day, he found the mailbox was damaged.
Joe inspected the mailbox carefully and found green or yellow paint marks on the mailbox that appeared the mailbox had been struck by a Waste Management truck. Additionally, there were visible WM tire tracks near the area.
Joe attempted to reach Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unable to get a response. Joe left a voicemail requesting a callback.
Joe followed up with Marcelo again, and Marcelo stated that he would review footage from the truck operating in the area, as well as other relevant video recordings, to assess the situation before moving forward with the investigation.
Currently, Joe is awaiting the results of the video review to determine the next course of action.
MAILBOX DAMAGE
WM not responsible
Joe received an email from customer service regarding a report from (Oscar Meza,) who claimed that a Waste Management truck had struck his mailbox at (5346 Warren Street.)
Joe arrived at the site and observed the mailbox was damaged. Joe immediately contacted the customer (Oscar Meza,) who explained that when he placed (his} trash cart out in the morning, the mailbox was intact. However, upon retrieving the cart later in the day, he found the mailbox was damaged.
Joe inspected the mailbox carefully and found no green or yellow paint marks that would suggest the mailbox had been struck by a Waste Management truck. Additionally, there were no visible tire tracks near the area.
Joe attempted to reach Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unable to get a response. Joe left a voicemail requesting a callback.
Joe followed up with Marcelo again, and Marcelo stated that he would review footage from the truck operating in the area, as well as other relevant video recordings, to assess the situation before moving forward with the investigation.
Currently, Joe is awaiting the results of the video review to determine the next course of action.