TASK

SPILL

  1. Find who reported The spill – WP/WM/Caller
  2. Request for GPS and the truck number
  3. Locate the address and the streets in the neighborhood that the spill happen
  4. Create a SR1 or SR2 or use the existing SR
  5. Drive to the location – drive around and quickly identify the spill spots
  6. Take pictures
  7. Write down every single information – example address, truck number, property manager’s name etc
  8. Call Marcelo/routs managers/property manager
  9. SR2 talk to the driver / mechanic/witness
  10. Talk to the property manager
  11. Write the report /ACIR Form
  12. Attach the report to the SR/Copy the report and paste into the comment
  13. Gated communities/any group to contact change none to property manager
  14. Public Roadway – 2 , 3 ,5 = Road Maintenance
  15. Reassign the SR1 to Natalie
  16. Reassign the SR2 to Natalie

 

  1. Could you please provide me the GPS and the truck number that service 4613 Bayshore Abaco community on Maytag thank you
  2. There was a spill at 8240 Ibis Cove Circle on Friday May 23rd 2025 could you please provide me the track number and the GPS
    Thank you

 

 

 

 

 

 

 

 

PROPERTY DAMAGE REPORT

  1. Find who reported the damage WP/WM/Caller
  2. Locate the address take a screenshot
  3. Create SR or use the existing SR
  4. Write down the information- reporter/address/phone number / Property owners name/property management company.etc
  5. Pull out the ACIR form
  6. Write down the skeleton note
  7. Drive to the location
  8. Observe and take pictures
  9. Talk to the property manager or the property owner ask what really happened
  10. Right down the report
  11. Attach report to Sr copy the report and paste in the comment
  12. Send the report to Natalie for a review
  13. Get it community – any other group to contact none change to property manager
  14. Send the report to Route managers
  15. Reassign the SR to Natalie

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USBC / NOT AT FAULT
The corrective action
The corrective action – WM is not responsible for the damage
USBC

  1. Double click description at the top
  2. Question – do you want to make changes? Say yes
  3. Click code enforcement
  4. Click USBC
  5. Submit: Your name
  6. Dispatch: Your name
  7. Save
  8. Custom field
  9. Franchise not at fault: say yes
  10. Save
  11. Initial: what complete
  12. Dates/time: double click
  13. Save
  14. Close

 

 

 

 

 

 

 

 

 

 

 

 

 

TIPS
SPILL AND PROPERTY DAMAGE
USBC – WM it’s not at fault
Change franchise inefficiency to USBC
Franchise violation-WM is at fault

SPILL AND PROPERTY DAMAGE REPORT
TEAM MEMBER QUESTION
What other team members need to be involved / identified – change none to property manager

SPILL AND PROPERTY DAMAGE REPORT PUBLIC ROADWAY
Road maintenance
What other team members need to be involved / identify – change none to Road Maintenance
2. Pollution control: road maintenance
5. Health department: final report for – Road maintenance
6. Transportation department: Road maintenance

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NO COMMERCIAL SERVICE

  1. Find the address
  2. Read the information provided
  3. Amount Owed/ monthly payment
  4. Find the type of dumpster
  5. Put the information in the notebook
  6. Go to the location
  7. Take pictures of the dumpster
  8. Ask for the manager
  9. Your dumpster is on stop service list
  10. You need to make a payment immediately to restore service
  11. Here is the number to call and take care of business
  12. WM – 239-649-2212 – Commercial Service
  13. WP – 239-218-3155 – Commercial Service
  14. Make sure you make payment today
  15. Here is my number 239-398-3920
  16. Please call me and give me the confirmation number so that I place it into the system

 

 

 

 

 

 

 

 

 

 

 

 

 

 

STRUCTURE REMOVAL – USBC – ROLL

  1. Reach the information provided carefully
  2. Separate every tax one by one
  3. Research the address on Google and and watch the house or the structure on Google map and Google app very well before you take off
  4. Go to the location
  5. Take pictures -sort out the pictures according to the task description
  6. Answer each tax with pictures
  7. Give comments
  8. Attach pictures to the SR
  9. Click Submit: Your Name and change it to USBC Roll
  10. Click dispatch: Your Name and change it to USBC Roll

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

WATER PUD/ METER

  1. Read the tasks very well
  2. Research the location on Google
  3. Watch the picture of the pipeline/RPZ/Meter very well before leaving to the location
  4. Go to the location find the RPZ/Meter and take pictures
  5. Check previous history do history check and find the phone number
  6. Call the customer before knocking the door
  7. Knock on the door of the resident if possible
  8. Call Natalie to find you the phone number if you did not get the phone number of the customer
  9. When get into contact with the customer ask the customer if they had recently work on the water pipeline or hire a plumber to work on the pipeline on the property
  10. Advise the customer to reach out to the water department directly in the future if any needs arise regarding the water
  11. Inform the customer that due to the changes made to the water Pipeline and the meter the water department will return to install a new device and charges may apply. Additionally the customer may need to hire a plumber to reconnect it

 

 

 

 

 

 

 

 

 

 

 

 

 

SCHEDULING A BULK PICKUP
EDUCATION FIRST
Click New Request
Click search
Click details
Enter address
Search background
Look for previous violation
Document the info and close
Click new request
Code enforcement
Education
Address
Geo Code
100% select
Shop – code enforcement
Submit – Your name
Dispatch -Your name
Details 05/26 4 tires
Copy to color
Detail caller information
Investigator Initiator
Last name
Save
SR number allocated
Custom field
Curbside placement
Tires
Pick up – (TF)
Hse No – (01)
Save
Attachment
Comment
Labor

 

 

 

 

 

SCHEDULE A BULK PICKUP
New Request
Code enforcement
Violation: (BULK PICKUP)
Address
Geocode
100% select
Shop-code-enforcement
Submit: Your Name
Dispatch: Your Name
Details -05/23 4 Tires
Copy to color
Caller details information
Investigator initiator
Last name
Save
Custom field
Curbside placement/Bulk pickup Type
Tires
Pick up Days- (TF)
No of Units – (01)
Save
Comment: Customer will schedule for 4 tires at the curbside on 05/23/25
Attachment – Pictures
Save
Labor
Status: Complete work
Submit: Your Name
Dispatch: District 1/District 2
Date/Time: Double click
Save
Close

Bottom of Form

 

Get A Quote
Get A Quote