Daily Notes

SeeSee1:21 PM: Investigator Joe received an email from WM stating that a yard waste truck had driven over the grass at 32 San Remo Circle.

1:39 PM: Joe arrived at 32 San Remo Circle and observed tire marks caused by the WM truck, damaging the grass along the curve. The damage extended from in front of 31 San Remo Circle to 32 San Remo Circle, covering approximately 15 yards in length and 1 yard in width.

2:16 PM: Joe contacted WM manager Emilio, requesting the number of the truck responsible for the damage. Emilio provided truck number 314238.

2:19 PM: Joe called WM compliance officer Marcelo to report the damage but received no answer. He left a voicemail requesting a callback.

4:22 PM: Joe called the Riviera Golf Estates HOA but was unable to reach anyone. He left a voicemail requesting a callback.

Joe received an email from WM stating that yard waste truck number 314238 had driven over and damaged a portion of the grass at 32 San Remo Circle. Joe visited the site and observed tire marks from the WM truck running over the grass between 31 and 32 San Remo Circle, along the curve, covering an area approximately 15 yards long and 1 yard wide. Joe attempted to contact Waste Management compliance officer Marcelo but received no response and left a voicemail requesting a callback. He also tried to reach Riviera Golf Estates Property Management or HOA, but was unsuccessful and left a voicemail requesting a return call.

Joe received an HOC report regarding yard waste items tagged as non-compliant for collection. Upon arriving at the location, he observed no items at the curb and no violations. See the attached pictures for reference.

Joe followed up with the customer to ensure that WM was on schedule and correctly placing the carts in the designated location. The customer expressed satisfaction, stating that WM had been performing well for the past two weeks with no complaints. She also mentioned that she knows what steps to take if any issues arise in the future. JP

Joe visited the location for a follow-up and confirmed that WM had collected the yard waste, as the previously tagged items were no longer at the curbside. He called the customer to inform her, and she responded with joy and appreciation.

Joe made a courtesy visit to the customer to check if WM drivers had been returning the carts to the correct location. The customer confirmed that everything had been going well, and the carts were now being placed exactly where they should be. She expressed her appreciation for the follow-up.

Joe received a callback from the customer, who was excited to report that the carts were being placed back in the correct location. She expressed her appreciation for everything.

After the carts were exchanged, the customer called to express his appreciation.

Joe called the customer to remind him of their recent discussion regarding the changes made to the RPZ. He explained that the water department would be coming to install a new device, which may incur charges, and that the customer might need to hire a plumber for reconnection. Joe also advised the customer that the water department must be notified of any future changes.

Joe followed up with the customer to check if WM had been placing the carts in the correct location. The customer confirmed that everything had gone well for the past two weeks, with the carts consistently placed in the proper spots.

1:21 PM – Investigator Joe received an email from WM reporting that a yard waste truck had driven over the grass at 32 San Remo Circle, causing damage to part of the lawn.

1:39 PM – Investigator Joe arrived at 32 San Remo Circle and observed tire marks from the WM yard waste truck on the grass between 31 and 32 San Remo Circle. The damaged area measured approximately 15 yards long and 1 yard wide.

1:55 PM – Investigator Joe drove around the entire circle to check for additional damage but found none.

2:16 PM – Investigator Joe contacted WM manager Emilio, requesting the truck number. Emilio provided the truck number 314238.

2:19 PM – Investigator Joe left a voicemail for WM Claim and Compliance Officer Marcelo, providing a brief explanation of the situation and requesting a return call.

4:22 PM – Investigator Joe attempted to contact Riviera Golf Estates Property Management but was unable to reach them. He left a brief message requesting a return call.

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At 4:35 PM, Joe called Pegasus Property Management, the company managing Riviera Colony, and spoke with Assistant Property Manager Wendy. He explained that a WM truck had run over the grass, and WM Claim and Compliance Officer Marcelo was on his way to assess the damage and possibly begin repairs. Wendy responded that since Dottie Beane at the Riviera Colony office is already aware, that was fine. She also said she would pass the message to her boss, Joel, the Pegasus Property Management manager, who is out of the office until Thursday.

At 11:20 AM, Joe visited the Riviera Colony community office and spoke with Dottie Beane, who is not the property manager. Joe informed her about the damage caused by the WM truck running over the grass at 32 San Remo Circle. He also mentioned that WM Claim and Compliance Officer Marcelo would be arriving to assess the damage and likely begin repairs.

REPORT 1 REPORT 2

Subject: Hydraulic Fluid Leak

Address: 7800 Umberto Ct

Request #: 353805

Investigator: (Joe)

Contact #: 239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 8/29/24

Specifics of Event:

At 10:46 a.m., Gonzalez and Joe received an email from Waste Management stating that recycling truck number 105950 had leaked hydraulic fluid on Verona Walk Circle.

At 10:56 a.m., Gonzalez arrived at the location and observed the Waste Management recycling truck parked on the side of the street at the corner of Verona Walk Circle and 7800 Umberto Ct. Gonzalez spoke with the driver, Eastman, who stated that the truck did not leak hydraulic fluid while driving, but only after he parked to drink water. At that point, he noticed the truck wasn’t functioning properly, got out, and discovered a leak underneath. Gonzalez advised him to call a mechanic.

At 12:09 p.m., the driver called Gonzalez to report that Waste Management mechanic William Arvada had inspected the truck and determined the leak was coming from the main valve, which he was able to fix on site. Gonzalez informed the driver that he could resume his route.

Subject: Hydraulic Fluid Leak

Address: 3922 Prospect

Request #: 353805

Investigator: (Joe)

Contact #: 239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 8/29/24

Specifics of Event:

At 11:24 a.m., Investigator John received a notification from Christiana, a WM dispatcher, that truck number 202-257 had broken down on Prospect Avenue due to a hydraulic leak. John contacted WM compliance inspector Marcelo, who informed him he was on his way to the location and that the truck was near Carina Park.

At 11:39 a.m., John arrived at the scene and observed truck number 202-257 parked in the Carina Park parking lot, near the dumpster area. Spill control litter had already been spread over the affected area. WM front load manager Darrell, the driver Alvarez, and a mechanic were all present. Darrell explained that the issue was a hydraulic line running from the back to the front of the truck, which was leaking at the rear only when the driver applied the brakes. He also stated that the truck would need to be repaired at the shop.

By 11:45 a.m., the hose was no longer leaking, and a cloth was tied around it to prevent further leakage during the drive back to the shop. The truck was cleared to return to the shop.

John continued his investigation, backtracking the route to determine where the spill started. The spill appeared to have begun at 3868 Prospect Avenue and ended at 3405 Prospect Avenue. There was no contact with soil or stormwater drains, and approximately one gallon of hydraulic fluid had spilled on the ground.

Subject: Coolant Fluid Leak

Address: 2567 Shamrock Circle

Request #: 353805

Investigator: (Joe)

Contact #: 239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 8/29/24

Specifics of Event:

At 8:49 a.m., Joe received an email from WM reporting that garbage truck number 105209 was leaking coolant at 8931 Shamrock Circle.

At 9:22 a.m., Joe arrived at the location and observed the WM truck parked in front of 8931 Shamrock Circle, as well as another WM truck parked in front of 31 Channel Circle, both leaking coolant. Joe contacted Angel, the trash route manager, to request GPS information for truck number 105209.

Joe then called Marcelo, WM’s claims and compliance officer, to inform him of the spill. Marcelo said he would arrive in two hours to clean it up.

At 9:30 a.m., mechanic William Alvarado arrived on-site, inspected the truck, and identified the leak as coming from the cap heater hose. He stated he would repair it on location.

At 10:00 a.m., Joe observed that the spill had not made contact with water or soil. Mechanic William Alvarado confirmed that the truck had leaked four gallons of coolant fluid and completed the repair.

At 10:22 a.m., Joe inspected the truck for any further leaks and cleared it to continue its route. After receiving the truck’s GPS data, Joe backtracked the spill and determined it started at 8609 Shamrock Circle and ended at 8931 Shamrock Circle.

At 2:30 p.m., Joe called the resort manager, who referred him to Michelle, the property manager of Mustang Island. Unable to reach her, Joe left a voicemail informing her of the spill in the community and that cleanup efforts were underway.

At 4:42 p.m., Joe forwarded the report to all route managers at WM and sent a copy to supervisor Nathan.

Subject: Property Damage Pole Gate

Address: 5084 Imperial Golf Course

Request #: 353805

Investigator: (Joe)

Contact #: 239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 8/29/24

Specifics of Event:

At 1:23 p.m., Joe received an email from Waste Management reporting that WM truck number 156732 had struck a pole at the entrance of Marshall Golf Course.

At 2:21 p.m., Joe arrived at the scene and observed that the entrance gate was damaged and tilted. He called WM claims and compliance investigator Marcelo to inform him of the incident, and Marcelo said he was on his way.

At 2:35 p.m., Marcelo arrived and repaired the gate, restoring it to proper working order.

At 3:01 p.m., Joe called Erin Hudson from Compass Rose Property Management and left a voicemail.

On June 12, 2024, at 11:45 a.m., Joe called Erin again and left a message stating that the repairs had been completed and asked if she had received the earlier message or email.

Corrective Action Response:

WM has taken responsibility for the damage and completed the necessary repairs.

Subject: Property Damage Mailbox

Address: 3456 JuventusCt

Request #: 353805

Investigator: (Joe)

Contact #: 239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 8/29/24

Specifics of Event:

At 11:00 a.m., Investigator Joe received a service request from Waste Management stating that a customer, Bill Molly (239-272-222), reported that his washer was out for pickup along with his trash bin. He placed the trash about three feet from his mailbox and one foot away from the washer. Bill claimed that the trash truck hit his mailbox, which is now on the ground.

At 1:00 p.m., Joe visited the site and spoke with Bill, who mentioned that he did not witness the mailbox being hit by the Waste Management truck. He said he placed his trash cart near the mailbox at 8:00 a.m., and when he returned at 10:30 a.m., the mailbox was already on the ground. Joe observed the mailbox lying on the ground but found no damage consistent with a Waste Management truck—there were no green or black paint marks, tire tracks, or other evidence. It appeared that the mailbox had fallen previously and had been repaired. Joe requested GPS and video footage from Waste Management trucks from all route managers.

At 3:08 p.m., Joe received GPS data from Waste Management for the trucks that serviced the street. Based on the video footage, it was determined that the mailbox was already damaged before any trucks serviced the area.

At 3:34 p.m., Joe called Bill and left a voicemail, explaining that based on the evidence provided and his observations, Waste Management is not responsible for damaging the mailbox.

At 3:53 p.m., Joe forwarded the report to all route managers at Waste Management.

Corrective Action Response:

Waste Management is not at fault for the property damage.

STORM DRAINAGE INCIDENT

The customer reported that a Waste Management truck was seen discharging liquid into a storm drain. Joe visited the location and found no signs of liquid or stains near the drainage area. He has emailed Waste Management to inform them of the incident.

WATER PUD

The customer returned the call, and Joe explained that a new device would be installed, which may involve charges, and the customer might need to hire a plumber for reconnection. The customer mentioned that he had heard the message but is currently out of town. He requested that a letter be mailed to him with all the details.

WATER PUD

Subject: Property Damage

Address: 6059 Everett St

Request #: 357234

Investigator: (Joe)

Contact #: 239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 9/16/24

Specifics of Event:

At 2:34 p.m., Investigator Joe received an email from WM reporting that a WM truck had driven over the grass on Everett Street.

At 2:49 p.m., Joe arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.

At 2:53 p.m., Joe had a brief conversation with Emilio, who explained that the driver had run over the grass while trying to make way for an oncoming vehicle.

At 3:08 p.m., Joe contacted Marcelo, the Claims and Compliance Officer, to inform him of the incident. Marcelo stated that he would visit the site to assess the damage, but would wait for the property owner’s decision.

At 4:12 p.m., Joe visited the customer’s house and spoke directly with Tammy that Waste Management should repair the damaged grass. However, she mentioned that the decision needed to be confirmed with her husband, David.

At 4:18 p.m., Joe called David, explained the incident, and David agreed that Waste Management should proceed with the repair.

Response for Corrective Action:
WM has taken responsibility for the damage and

Safety/MOT: None.

Required help/assistance: None.

What other team members need to be involved/notified: n/a

Fiscal/Procurement Section:

Pollution Control:
Risk Management:

FDEP:

Health Department: Final report will be forwarded to the department. None
Transportation Department (for any impact to roadways/closures): n/a

PUD PIO:

Compliance/Lab Section:

Collier County Sheriff’s Office:

Marco Island:

Everglades City:

Property Management Contact Information: N/A
- Property Management Company:
- Property Manager:
- Phone Number:
- E-mail Address:
- Address:
- Subdivision:

Note: If an emergency contractor is called in to perform work, an emergency P.O. must be created no later than the next business day.

Attachments: (Pictures and/or Location Map)

FULL RPORT 6059 EVERETT ST

Subject: Property Damage Mailbox

Address: 5342 Gilchrist St

Request #: 353805

Investigator: Akpenawo (Joe) Nyanudor

Contact #: 239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 8/29/24

Specifics of Event:

2:34 PM Akpenawo Joe Nyanudor received an email from Waste Management stating that one of their trucks had driven over the grass on Everett Street.

2:49 PM Akpenawo Joe Nyanudor arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.

2:53 PM Akpenawo Joe Nyanudor briefly discussed the incident with Emilio, who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.

2:59 PM Akpenawo Joe Nyanudor observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 1 yard in width.

3:08 PM Akpenawo Joe Nyanudor called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would be on his way to inspect the damage but mentioned that any action would depend on the property owner’s decision.

3:30 PM Akpenawo Joe Nyanudor walked around Everett Street to check for additional damage but found none.

4:10 PM Akpenawo Joe Nyanudor visited the homeowner at 6059 Everett Street to explain the situation. He informed the homeowner, Tammy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer of Waste Management was on his way to assess the damage and begin the repair process. Tommy agreed but mentioned that her husband, David Minton, would need to confirm before proceeding.

4:18 PM Akpenawo Joe Nyanudor called Tammy’s husband, David Minton, and explained the incident. Joe informed David that the Waste Management claim and compliance officer was on his way to assess the damage and start the repair process, which David acknowledged.

Response for Corrective Action:

Safety/MOT: None.

Required help/assistance: None.

What other team members need to be involved/notified: n/a

Fiscal/Procurement Section:

Pollution Control:
Risk Management:

FDEP:

Health Department: Final report will be forwarded to the department. None
Transportation Department (for any impact to roadways/closures): n/a

PUD PIO:

Compliance/Lab Section:

Collier County Sheriff’s Office:

Marco Island:

Everglades City:

Property Management Contact Information: N/A
- Property Management Company:
- Property Manager:
- Phone Number:
- E-mail Address:
- Address:
- Subdivision:

Note: If an emergency contractor is called in to perform work, an emergency P.O. must be created no later than the next business day.

Attachments: (Pictures and/or Location Map)

Supervisor for the event:

Name: Natalie Pochmara
Cell: 239-821-3540

Manager for the event:

Name: Matthew Hayes
Office: 239-438-0185

PLAIN REPOT 6059 EVERETT ST

2:34 PM Joe received an email from Waste Management stating that one of their trucks had driven over the grass on Everett Street.

2:49 PM Joe arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.

2:53 PM Joe briefly discussed the incident with Emilio, who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.

2:59 PM Joe observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 1 yard in width.

3:08 PM Joe called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would be on his way to inspect the damage but mentioned that any action would depend on the property owner’s decision.

3:30 PM Joe walked around Everett Street to check for additional damage but found none.

4:10 PM Joe visited the homeowner at 6059 Everett Street to explain the situation. He informed the homeowner, Tammy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer of Waste Management was on his way to assess the damage and begin the repair process. Tommy agreed but mentioned that her husband, David Minton, would need to confirm before proceeding.

4:18 PM Joe called Tammy’s husband, David Minton, and explained the incident. Joe informed David that the Waste Management claim and compliance officer was on his way to assess the damage and start the repair process, which David acknowledged.

MORNING SUN LANE COMMENT

The customer reported that a Waste Management trash truck was spilling trash along Morning Sun Lane. Joe visited the site in the Heritage Greens community to verify the complaint. During his visit, Joe observed that the Waste Management truck was discharging liquid and scattering trash on the street, particularly between addresses 1600 and 3100 Morning Sun Lane, in intervals of about 12 yards. Joe attempted to contact Marcello, the Waste Management claims and compliance officer, but received no response and left a voicemail requesting a callback

MORNING SUN LANE EMAIL

The customer reported that a Waste Management truck was spilling trash along Morningside Lane in the Heritage Greens community. I visited the location to verify the complaint and observed that the truck had scattered trash on Morning Sun Lane and was also discharging liquid, leaving a long mark on the street.

Could you please return to Morning Sun Lane to collect the trash and clean the street? The specific addresses to address are 1600 to 2500 Morningside Lane.

Please take before and after pictures as well.

Thank you.

HERITAGE GREENS TRASH SPILLS

At 3:38 PM Joe received an email reporting that a Waste Management truck was spilling trash along Morning Sun Lane.

At 4:30 PM Joe arrived at the scene on Morning Sun Lane and observed trash and liquid leaking from a Waste Management truck, leaving a trail of debris and liquid visible along the entire street, from 1600 to 2155 Morning Sun Lane.

At 4:37 PM Joe drove through the Heritage Greens community to check if other streets were affected. Upon turning onto Crestview Way, Joe noticed that the truck had also spilled trash and liquid along the street, from 1881 to 2108 Crestview Way, similar to what was seen on Morning Sun Lane.

At 4:41 PM Joe called Waste Management’s Claims and Compliance Officer, Marcelo, to inform him about the spill in Heritage Greens, but there was no response. Joe left a voicemail.

9/18/24

At 8:35 AM The next day, Joe returned Marcelo’s call to inform him about the spill in Heritage Greens. Marcelo confirmed that once the report was completed, he would head to the site to begin the cleanup process.

At 9:35 AM Joe returned to Heritage Greens to continue addressing the spill. Upon driving along Morning Sun Lane, he identified the specific locations where the trash and liquid had scattered. It appeared the trash was leaking from a hole in the truck, leaving a straight trail of liquid and trash at 12-yard intervals along the street.

At 10:30 AM Joe visited the Heritage Greens office to report the spill and inform them of Waste Management’s cleanup plan, but no one was present.

At 10:45 AM Joe called the Heritage Greens office at 239-777-2424 and spoke with Garrett, who mentioned that multiple property management companies handle the Heritage Greens development.

At 11:15 AM Joe and Garrett toured the community by golf cart to identify all the areas affected by the spill.

At 12:30 PM Joe called Darrell Management Group at 239-456-2727 and spoke with Casey George, informing her of the Waste Management truck spill. Joe assured her that Waste Management would handle the cleanup.

At 1:05 PM Joe contacted the customer who had originally reported the incident, explained the situation, and outlined the steps Waste Management was taking to clean up the spill.

At 2:45 PM Joe arrived in Golden Gate City to check the Waste Management truck that had spilled trash in Heritage Greens and verify whether any further spills had occurred. He confirmed that there were no additional spills in Golden Gate City.

At 3:35 PM Joe arrived in Victoria Park, where the truck had continued its collection route after leaving Heritage Greens. However, no spills were found in that area.

9/17/24

3:38 p.m. – An email was received by Joe from a resident, reporting that a Waste Management truck was spilling trash and liquid along Morning Sun Lane.

4:30 p.m. – Joe arrived at Morning Sun Lane and observed significant leakage of trash and liquid from a Waste Management truck. The spill extended along the entire street, from 1600 to 2155 Morning Sun Lane. The leaked material created a visible trail of trash and liquid.

4:37 p.m. – Joe conducted a broader survey of the Heritage Greens community to determine if additional streets were affected. Upon inspecting Crestview Way, it was noted that the same truck had spilled trash and liquid from 1881 to 2108 Crestview Way, similar to the condition on Morning Sun Lane.

4:41 p.m. – Joe contacted Marcelo, the Claims and Compliance Officer for Waste Management, to report the spill affecting the Heritage Greens community. There was no response, so a voicemail was left detailing the incident.

9/18/24

8:35 a.m. (next day) – Joe returned Marcelo’s call, providing an update on the spill within the Heritage Greens community. Marcelo confirmed that upon receipt of the formal report, he would initiate a site visit and commence the cleanup process.

9:35 a.m. – Joe arrived at the Heritage Greens community to continue the assessment of the spill. Further inspection of Morning Sun Lane revealed that the trash and liquid appeared to have originated from a hole in the Waste Management truck, leaving a consistent linear trail with trash deposits approximately every 12 yards.

10:30 a.m. – Joe visited the Heritage Greens community office to report the incident and inform the property management of Waste Management’s cleanup plan. However, no personnel were present at the office at that time.

10:45 a.m. – Joe called the Heritage Greens office at 239-777-2424 and spoke with Garrett, who informed him that multiple property management companies were responsible for the development. Garrett confirmed he would assist in addressing the issue.

11:15 a.m. – Joe and Garrett conducted a site survey via golf cart, identifying all areas impacted by the trash and liquid spill within the Heritage Greens community.

12:30 p.m. – Joe contacted Darrell Management Group at 239-456-2727 and spoke directly with Casey George. He informed her of the incident and confirmed that Waste Management would be responsible for the cleanup efforts.

1:05 p.m. – Joe contacted the resident who initially reported the incident. He provided an update on the status of the cleanup efforts and explained Waste Management’s plan for addressing the spill.

Additional Monitoring:

2:45 p.m. – Joe arrived at Golden Gate City to follow up on the Waste Management truck involved in the spill. No further trash or liquid was found at that moment Golden Gate City or in any of the areas indicated by the truck’s GPS.

3:35 p.m. – Joe arrived at the Victoria Park community, where the Waste Management truck had conducted collections after leaving Heritage Greens. No additional spills or issues were identified at this location.

9/19/24

8:46 a.m.: Joe contacted Angel to request the GPS location data for truck 105198, which had spilled trash in the Heritage Greens community. Angel informed Joe that he was not in the office at the time but would provide the GPS details in the afternoon. Angel also indicated that the truck had likely been in several areas prior to Heritage Greens, including Quail Woods, Regions Park, and Crescent Lake Community.

9:53 a.m.: Joe arrived at Quail Woods Community and conducted a search of the streets known as The Lane. No debris was observed at this location.

10:10 a.m.: Joe proceeded to Regions Park, as per Angel’s suggestion. After a thorough inspection of the area, no trash or debris was found on the streets or in the surrounding circle.

10:30 a.m.: Joe arrived at Crescent Lake Community and performed a visual inspection, driving around the circle. No debris was discovered at this site.

11:00 a.m.: Joe arrived at Victoria Park for further investigation. No debris was observed. Joe spoke with a resident, Mark Collin, who confirmed that on Tuesday, following the waste management truck’s route, there were six distinct locations with visible debris across the neighborhood. The mess was substantial enough that a street sweeper had to clean the area twice.

12:30 p.m.: Joe continued his investigation at Golden Gate City, backtracking the route of the waste management truck suspected of spilling trash and liquid waste in Heritage Greens Community.

2:00 p.m.: Joe followed up with Angel regarding the GPS information. Angel sent the requested GPS data.

3:30 p.m.: Joe received a return call from customer Lee Gizzy, whom he had previously contacted. Joe informed Lee that arrangements were being made to clean up the affected areas in the Heritage Greens community.

4:00 p.m.: Jeremy continue backtracking the truck’s route while the incident report was being finalized as per supervisor instructions.

NEW REPORT

9/17/24

3:38 PM Joe received an email stating that a Waste Management truck was spilling trash along Morning Sun Lane.

4:41 PM Joe called Waste Management’s Claims and Compliance Officer, Marcelo, to inform him about the spill in Heritage Greens, but there was no response. Joe left a voicemail.

9/18/24

8:35 AM The next day, Joe returned Marcelo’s call to inform him about the spill in Heritage Greens. Marcelo confirmed that once the report was completed, he would head to the site to begin the cleanup process.

10:45 a.m. – Joe called the Heritage Greens office at 239-326-6370 and spoke with Garrett, who informed him that multiple property management companies were responsible for the development. Garrett confirmed he would assist in addressing the issue.

11:30 AM Joe and Garrett toured the community by golf cart to identify all the areas affected by the spill.

12:30 PM Joe called Darrill Management Group at 239-592-9115 and spoke with Casey George, informing her of the Waste Management truck spill. Joe assured her that Waste Management would handle the cleanup.

1:05 PM Joe contacted the customer who had originally reported the incident, explained the situation, and outlined the steps Waste Management was taking to clean up the spill.

Additional Monitoring:

2:45 p.m. – Joe arrived at Golden Gate City to follow up on the Waste Management truck involved in the spill. No further trash or liquid was found at that moment in Golden Gate City or in any of the areas indicated by the truck’s GPS

9/19/24

8:46 AM Joe called Angel to request the GPS for truck number 105198, which had spilled trash in the Heritage Greens community on Tuesday. Angel responded that he wasn’t in the office at the time but would send the GPS when he returned in the afternoon. He also suggested that the truck had been in several locations, including Quail Woods, Regions Park, and Crescent Lake community, before heading to Heritage Greens.

9:53 a.m.: Joe arrived at Quail Woods Community and conducted a search of the streets known as The Lane. No debris was observed at this location.

10:10 AM Joe visited Regions Park as suggested by Angel, observed no trash on the streets, and drove around the entire circle without finding anything.

10:30 a.m.: Joe arrived at Crescent Lake Community and performed a visual inspection, driving around the circle. No debris was discovered at this site.

12:30 p.m.: Joe continued his investigation at Golden Gate City, backtracking the route of the waste management truck suspected of spilling trash and liquid waste in Heritage Greens Community.

2:00 p.m.: Joe followed up with Angel regarding the GPS information. Angel sent the requested GPS data.

4:00 p.m.: Jeremy would continue backtracking the truck’s route while the incident report was being finalized as per supervisor instructions.

THIS MORNING REPORT

9/17/24

3:38 PM Joe received an email stating that a Waste Management truck was spilling trash along Morning Sun Lane.

4:37 p.m. – Joe conducted another search in the Heritage Greens community to determine if additional streets were affected. Upon inspecting Crestview Way, it was noted that the same truck had spilled trash and liquid from 1881 to 2108 Crestview Way, similar to the condition on Morning Sun Lane.

4:41 PM Joe called Waste Management’s Claims and Compliance Officer, Marcelo, to inform him about the spill in Heritage Greens, but there was no response. Joe left a voicemail.

9/18/24

8:35 AM Next day, Joe returned Marcelo’s call to inform him about the spill in Heritage Greens. Marcelo confirmed that once the report was completed, he would head to the site to begin the cleanup process.

9:35 a.m. – Joe arrived at the Heritage Greens community to continue the assessment of the spill. Further inspection of Morning Sun Lane revealed that the trash and liquid appeared to have originated from a hole in the Waste Management truck, leaving a line with trash deposits approximately every 12 yards.

10:45 a.m. – Joe called the Heritage Greens office at 239-326-6370 and spoke with Garrett Alvarez, stated that multiple property management companies were responsible for the development. Garrett confirmed he would assist in addressing the issue.

11:30 AM Joe and Garrett toured the community by golf cart to identify all the areas affected by the spill.

12:30 PM Joe called Dorrill Management Group at 239-592-9115 and spoke with Casey Terry, informing her of the Waste Management truck spill. Joe assured her that Waste Management would handle the cleanup.

1:05 PM Joe contacted the customer who had originally reported the incident, explained the situation, and outlined the steps Waste Management was taking to clean up the spill.

Additional Monitoring:

9/19/24

9:53 a.m.: Joe arrived at Quail Woods Community and conducted a search of the streets known as The Lane. No debris was observed at this location.

10:10 AM Joe visited Regions Park as suggested by Angel, observed no trash on the streets, and drove around the entire circle without finding anything.

10:30 a.m.: Joe arrived at Crescent Lake Community and performed a visual inspection, driving around the circle. No debris was discovered at this site.

12:30 p.m.: Joe continued his investigation at Golden Gate City, backtracking the route of the waste management truck suspected of spilling trash and liquid waste in Heritage Greens Community.

2:00 p.m.: Joe followed up with Angel regarding the GPS information. Angel sent the requested GPS data.

4:00 p.m.: Supervisor Natalie suggested that Jeremy should continue the backtracking while the report should be completed as the GPS show more locations

Joe received an email stating that waste Management truck was spilling trash on Court way Street. Joe called the customer Lynn Gizzy,but there was no response and Joe left a voicemail.

.: Joe received a return call from customer Lee Gizzy, whom he had previously contacted. Joe informed Lee that arrangements were being made to clean up the affected areas in Quail Woods particully on Court WAy

At 3:45 p.m., Joe received a service request from customer Diana Fulham (239-77-4235) reporting that a Waste Management truck had struck her mailbox.

At 4:15 p.m., Joe called Diana and informed her that he would visit the following morning to assess the damage to the mailbox.

At 9:30 a.m., Joe visited the site and spoke with Diana, who explained that the Waste Management truck hit her mailbox while turning around in a cul-de-sac. Upon inspection, Joe noticed that the mailbox was leaning at an angle but did not observe any visible damage. He also noted there were no green or black paint marks, nor were there any tire marks on the ground to suggest the truck had been near the mailbox.

At 11:00 a.m., Joe requested GPS and video footage from the Waste Management truck route managers to verify the incident.

At 3:00 p.m., Joe received the GPS data and video evidence from the Waste Management trucks servicing the street. Based on the video, it appeared that one of the trucks had indeed hit the mailbox while reversing.

Joe then called Diana to inform her that, based on the evidence, Waste Management is responsible for the damage to her mailbox.

MAILBOX

At 3:45 p.m., Joe received a service request from customer Diana Fulham (239-77-4235) reporting that a Waste Management truck had struck her mailbox.

At 4:15 p.m., Joe called Diana and informed her that he would visit the following morning to assess the damage to the mailbox.

At 11:00 a.m., Joe requested GPS and video footage from the Waste Management truck route managers to verify the incident.

Joe then called Diana to inform her that, based on the evidence, Waste Management is responsible for the damage to her mailbox.

DRIVEWAY

12:12 PM Joe received an email from customer service reporting that a customer claimed a Waste Management truck had damaged his driveway at 4701 15th Ave SW.

1:00 PM Joe arrived at the address, knocked on the customer’s door, but received no response.

1:30 PM Joe called the customer and asked if he had any proof that a Waste Management truck had backed onto the driveway and caused the damage. The customer said he had no evidence, only tire marks that suggested a vehicle had backed up onto the driveway.

1:37 PM Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.

1:45 PM Ricardo Goycochea one of the WM Route Managers, arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.

2:00 PM Joe called Marcelo to inform him of the customer’s complaint. Marcelo stated he would wait for the report.

Based on the observations, it does not appear that Waste Management is responsible for the damage.

4 SHORT NOTES

DRIVEWAY SR NOTE

Joe received an email from customer service that a customer, Leon Jones claimed that a Waste Management truck had damaged his driveway. Joe visited the site observed several tire marks on the driveway but found it difficult to confirm if they were from a Waste Management truck. Joe then contacted Marcelo, the Waste Management claims and compliance officer, who said he would visit the site to assess the tire marks.

YARD WASTE MISSED SR NOTE

The customer reported that the yard waste truck missed picking up yard waste tied at the curbside on 09/26/24. Joe contacted the customer and assured her that he would monitor the situation. Joe then called Emilio, the Waste Management yard waste route manager, and followed up with an email requesting that a driver be sent to collect the missed yard waste

YARD WASTE EMAIL

The customer reported that the trash truck missed picking up yard waste tied at the curbside on 09/26/24.

Could you please send a driver to collect the yard waste at 220 Montgomery Court in the Autumn Woods development?

Additionally, please HOC the yard waste for the next two collections and provide before and after photos. Thank you.

ACIR DRIVEWAY REPORT

12:12 PM Joe received an email from customer service reporting that a customer Leon Jones claimed a Waste Management truck had damaged his driveway at 4701 15th Ave SW.

1:00 PM Joe arrived at the address, knocked on the customer’s door, but received no response.

1:37 PM Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.

1:45 PM Richards Goycoth WM Recycle Route Manager arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.

2:00 PM Joe called Marshall to inform him of the customer’s complaint. Marcelo stated he would wait for the report.

3:45 PM Joe emailed the report to Supervisor John Mark for review and she replied that Marshall needs to access the damage before the final report

4:20PM Joe called Marshall to go and examine the damage and he replied that he is in his way to evaluate the damage.

September 30, 2024

9:30 AM Joe called Marshall to verify what was his assessment he confirm that the tire marks are indeed WM tire marks

DRIVERS EMAIL

The customer has reported that Waste Management recycling truck 106267 has been overflowing with items, leading to some falling onto the ground at 6355 Van Busten St on September 30, 2024

Please remind all drivers to remain cautious and attentive while carrying out their duties.
Thank you.

The customer reported that Waste Management truck drivers have been throwing yard waste carts into the canal without any apparent reason. Additionally, the customer stated that after confronting the drivers about their actions, they refused to collect her yard waste at 150 3^rd St on October 01, 2024

Kindly remind the drivers to maintain professionalism while carrying out their duties.

Thank you.

3050 THOMASSON DR

Customer Nick Da Agustino expressed dissatisfaction with the condition of his neighborhood, noting that trash has been scattered around, primarily due to some units being used as Airbnbs. He also mentioned that the dumpster has a strong odor, and before the storm, a neighbor knocked down a light pole, leaving the pole in front of the dumpsters.
Joe visited the customer’s location to verify the complaint and assess the situation. He spoke with Mr. D’Agostino, who confirmed the details. Joe explained the process for addressing these issues and assured him that the situation would be closely monitored. Joe then contacted Premier Property Management, which oversees the property, to arrange for personnel to clear the trash near the dumpster.

BROWN GOODS

The customer reported that her brown goods were missed due to a miscommunication. Joe visited the customer’s home to verify the complaint and check if the items were still at the curb. After contacting the customer, she confirmed the details. Joe explained the HOC process to her, advising that the brown goods should be placed back in the garage and brought out again on Monday. He assured the customer that he would monitor the situation. Joe also informed me, Michelle, the Waste Management Route Manager, about the situation.

FOXBORO

Joe received an email from supervisor Natalie Pochmara, about the dumpster at Foxboro overflowing onto the ground. Joe visited the site to assess the situation and spoke directly with the manager, Joseph Cakin, who confirmed that the overflow was due to a new restaurant using their dumpster for trash disposal, increasing the load. Joe advised the manager to either speak with the restaurant about getting their own dumpster or increase the frequency of pickups to resolve the issue. The manager said he would inform the restaurant owner, Tom Polly Jr. Joe then contacted Daryl from WM to explain the situation, and Daryl stated he would monitor the situation and respond as needed.

7800 UMBERTO CT

Joe conducted a follow-up site inspection at 7800 Umberto Ct to assess the hydraulic leak marks on the street. Joe noted that the marks were still visible. To ensure a thorough evaluation, Joe walked the entire length of the affected area and inspected both the street and adjacent sidewalks. To provide additional assurance, Joe reviewed photos taken from the initial inspection and compared them with the current condition of the site. Based on this comparison, it was clear that the marks were still visible.

4705 ARBORETUM CIRCLE

Joe conducted a follow-up inspection at 4705 Arboretum Circle to assess the coolant leak marks. Joe observed that the coolant leak marks were no longer visible. To ensure a proper evaluation, Joe drives the entire circle and inspected both sides of the street. No signs of coolant residue or staining were found.

DUMPSTER DOOR

3:27 PM. Joe received an email from Supervisor Notley stating that a Waste Management truck had damaged the dumpster door at 457 Country Hollow Court.
3:50 PM. Joe arrived at the location and observed that the dumpster door had been ripped off the wall and was leaning against one of the dumpster’s walls. Upon closer inspection, Joe noticed that only the hinges had come off the wall; the door itself was not damaged.
4:00 PM. A resident of Country Hollow Commons, Mike Gusto (239-222-5266), approached Joe and explained that he had seen the Waste Management truck driver rip off the door. The driver was waiting in front of the dumpster for someone to arrive before leaving.
4:15 PM. Joe called Marcelo, the Claims and Compliance Officer, to report the damage at 457 Country Hollow Court. Marcelo immediately responded, saying he was on his way to the location.
4:18 PM. Marcelo arrived, assessed the damage, and noted that this particular dumpster door had been a recurring issue. He recommended that the door be repositioned to prevent further problems in the future.
4:30 PM. Joe called the property manager, Christine Nebraska, and left a voicemail requesting a callback.

October 17, 2024

10:00 AM. (Next Day) Christine Lebuziewski returned Joe’s call, stating that Waste Management should repair the door. Joe explained that Marcelo, the Claims and Compliance Officer, had recommended realigning the door to ensure long-term sustainability. Christine acknowledged the recommendation and agreed that it was acceptable.

DUMPSTER DOOR 2

3:27 PM. Joe received an email from Supervisor Notley stating that a Waste Management truck had damaged the dumpster door at 457 Country Hollow Court.
3:50 PM. Joe arrived at the location and observed that the dumpster door had been ripped off the wall and was leaning against one of the dumpster’s walls. Upon closer inspection, Joe noticed that only the hinges had come off the wall; the door itself was not damaged. The dumpster area appeared to be in good condition apart from the door issue. Joe took photos of the damage for documentation purposes. The surroundings were clean, and there was no sign of other structural damage to the enclosure or nearby property.
4:00 PM. A resident of Country Hollow Commons, Mike Gusto (239-222-5266), approached Joe and explained that he had seen the Waste Management truck driver rip off the door. The driver remained at the scene, waiting in front of the dumpster for someone to arrive before leaving. Mike added that this was not the first time issues had arisen with the dumpster’s door, suggesting that it may have been installed improperly. Joe asked Mike if he had any other relevant details, but Mike could only confirm that he saw the incident and had not spoken directly to the driver. Joe thanked Mike for his cooperation and made note of the driver’s apparent attempt to wait for further instructions.
4:15 PM. Joe called Marcelo, the Claims and Compliance Officer, to report the damage at 457 Country Hollow Court. Marcelo immediately responded, saying he was on his way to the location. Joe waited near the dumpster, ensuring that no one tampered with the damaged door. He took additional photos from various angles while waiting for Marcelo to arrive, to ensure that a complete record of the situation was available.
4:18 PM. Marcelo arrived, assessed the damage, and noted that this particular dumpster door had been a recurring issue. He recommended that the door be repositioned to prevent further problems in the future. Marcelo explained that the tight clearance in the area may have contributed to the frequent incidents with the door. He suggested contacting the property manager to discuss potential modifications to the enclosure’s design. Marcelo emphasized that resolving the alignment issue would not only prevent further damage but also improve efficiency for the waste collection process.
4:30 PM. Joe called the property manager, Christine Nebraska, and left a voicemail requesting a callback. He informed her about Marcelo’s recommendations and asked for her input on how she’d like to proceed. Joe made a note to follow up if he did not receive a response within 24 hours.

October 17, 2024

10:00 AM. (Next Day) Christine Lebowski returned Joe’s call, stating that Waste Management should repair the door. Joe explained that Marcelo, the Claims and Compliance Officer, had recommended realigning the door to ensure long-term sustainability. Christine acknowledged the recommendation and agreed that it was acceptable. She mentioned that she would discuss the matter with the property’s maintenance team and follow up once she had more details. Joe confirmed that he would keep Marcelo informed and await further instructions before proceeding with repairs.

FOXBORO MISSED

Daryl DeFrance, Route Manager for Waste Management, called and stated that the regular pickup day for Waste Management at Foxboro is on Wednesdays. However, due to Hurricane Milton, Waste Management missed last week’s collection, which likely caused the overflow. He confirmed that the trash was collected this Wednesday and assured that Waste Management will continue to monitor the situation and provide additional assistance if needed.
Daryl also mentioned that the missed collection was an isolated incident caused by the storm, and regular service will resume without further delays. He emphasized that they are committed to ensuring that any future disruptions are communicated to the property in advance. Waste Management will increase their monitoring efforts in the coming weeks to ensure that no further overflow occurs. If necessary, additional trucks can be dispatched for extra pickups. Daryl also reassured Joe that he would personally oversee the situation to prevent similar issues from recurring.

MONDAY SUNNARY

4701 15^th Ave SW

Few days before Hurricane Milton, Joe visited Leon Rhodes, who noted that numerous vehicles, including Waste Management trucks, frequently turn around in his driveway. Leon even has a photo of a Waste Management truck doing so. Joe and Leon had planned to meet again after the storm to discuss the issue further. Joe is currently working on scheduling a suitable day to meet Leon

3216 Van Buren Ave

Joe was on-site for a follow-up inspection and called the customer to thank him for reporting the recycling spill in the area. Joe assured the customer that he will continue to monitor the situation, and the customer was pleased with the response.

3550 Thomason Dr

Joe has made multiple attempts to contact the property manager at Paramount Management Company but has been unsuccessful. The customer, John Mark Da-Augustin, suggested obtaining the property owner’s phone number to reach them directly. In the meantime, Joe has already contacted Da-Augustin twice without a response and left a voicemail requesting a callback.

2204 Shadowlawn Dr

Joe was on-site for a follow-up inspection and confirmed that Waste Management had picked up the household furniture. Joe contacted the customer, Stephen, to inform him of the completion, and Stephen expressed his satisfaction. Joe assured him that he would continue to monitor the area to ensure proper service.

2650 County Barn Rd

Joe called the customer, John, to apologize for the Waste Management driver’s behavior and assured him that he would monitor the situation. John mentioned that since the next collection day was only a day or two away, he decided to let the matter go. Joe also informed John that he would follow up to ensure the issue is properly addressed.

4420 Thomason Dr

Joe attempted to contact Thom, the owner of the Foxboro Sports Bar, at 4420 Thomason Dr to inform him that Waste Management has collected the trash. However, there was no response, so Joe will try again

4550 Old Mahogany Ct

Joe called the customer, Eugene, to check if Waste Management had picked up the yard waste. Eugene confirmed that the yard waste had been collected. Joe assured him that he would continue to monitor the situation to ensure consistent service. Joe also reminded Eugene to reach out if any further issues arise.

Joe was on-site for a follow-up inspection and observed that the yard waste violation had been resolved.

General Information

Joe was on-site for a follow-up inspection and observed that the yard waste violation had been resolved. He informed the customer of the resolution and received positive feedback. Joe will continue to monitor the area to ensure compliance moving forward. He also reminded the customer to contact him if any further concerns arise.

COOLANT LEAK

8:42 AM: Joe received an email reporting that Waste Management truck number106674 had leaked coolant fluid on Hidden Terrace Road.

9:09 AM: Joe arrived at Hidden Terrace Road and observed a Waste Management truck parked on the street. When approached the driver, the driver stated that he was not responsible for the coolant leak.

9:15 AM: Joe drove around the street to check for signs of a coolant leak but couldn’t confirm anything. Joe decided to contact Waste Management Recycle Route Manager Ricardo to verify the address but received no response.

10:00 AM: Ricardo returned the call, confirming the correct address and informing Joe that the incident had occurred earlier, at 6:00 AM, and the truck had already been sent to the shop. Joe then thoroughly scanned the street and located the coolant leak in front of 901 Hidden Terrace Road.

10:50 AM: Joe called Marcelo, the Claims and Compliance Officer, to report the coolant leak at 901 Hidden Terrace Road. Marcelo responded that he would visit the site later in the day to inspect it.

Joe noted that the spill had not come into contact with water or soil.

9:09 AM: Joe arrived at Hidden Terrace Road and saw a Waste Management truck parked on the street. When he approached the driver, the driver claimed he was not responsible for the coolant leak. After comparing truck numbers, Joe noticed that the numbers did not match. Joe informed the driver about the reported incident and continued investigating. He decided to search the area for any other trucks or signs of the leak.

NEW COOLANT LEAK

9:10 a.m.: Joe received an email reporting that Waste Management truck number 311545 had leaked coolant fluid on Adkins Avenue.
9:35 a.m.: Joe arrived at Adkins Avenue and observed the Waste Management truck in front of 6066 Adkins Avenue. The driver, Jose Cabillas, was waiting. When approached, Jose stated that around 8:00 a.m. he noticed a coolant leak, immediately stopped, and informed Waste Management. A mechanic, William Alvarado, was sent and arrived around 8:30 a.m. He identified a leaking hose, replaced it, and completed the repairs by 9:15 a.m.
9:43 a.m.: Joe called Emilio Middle, the route manager for yard waste, but received no response.
9:45 a.m.: Joe called Marcelo, the claims and compliance officer, to report the coolant leak at 6066 Adkins Avenue. He also asked if it was okay to release the driver. Marcelo confirmed that the driver could be released and said he would visit the site later in the day.
9:47 a.m.: Joe released the driver to continue his route.
9:51 a.m.: Emilio returned the call, stating that he had informed Marcelo about the coolant leak. Joe updated Emilio that the driver had already been released.
10:15 a.m.: Joe drove around Adkins Avenue to check for any additional coolant leaks but found none. He noted that the coolant had not come into contact with water or soil.

NEW MESSAGES

The customer reported that their mailbox was hit by a Waste Management truck. Joe visited the customer’s house to verify the complaint and inspect the mailbox. He knocked on the door but received no answer. Joe then called the customer, who mentioned that they are currently in Michigan, while their son is residing at the house in Naples. The customer advised Joe to contact the son for further details on the incident. Joe attempted to call Marcelo to inform him but received no response, so he left a voicemail requesting a callback.

The customer reported that Waste Management trucks were spilling and scattering debris throughout their community. Joe visited the site to address the complaint and observed a trash spill with broken glass and plastic bags scattered across the street. He spoke directly with the customer, who confirmed the presence of broken glass and debris in her driveway. Joe explained the process to the customer and assured her that he would monitor the situation. He also attempted to contact Waste Management’s claims and compliance officer, Marcelo, to inform him of the incident, but was unable to reach him and left a voicemail requesting a call back.

Joe received an email reporting that Waste Management truck number 311545 had a coolant leak on Atkins Avenue. Joe arrived at the scene and observed the truck parked in front of 6066 Atkins Avenue, where the driver, Jose, was waiting. When approached, Jose explained that he suspected the coolant leak around 8:00 a.m., at which point he stopped and reported the issue to Waste Management. A mechanic named William was dispatched and arrived between 8:00 and 8:30 a.m. He identified the leaking hose, replaced it, and completed the repair by 9:15 a.m. Joe then called Emilio and Marcelo to inform them about the situation. Marcelo responded, stating that he would be there later, and Joe released the driver to continue his route.

21 GROUPER DR

October 23, 2024

3:30 p.m.
Joe received an email reporting that a customer at 21 Grouper Drive had complained about a Waste Management truck leaving trash, including broken glass, on her driveway.

4:30 p.m.
Joe arrived at 21 Grouper Drive and observed a significant amount of trash leakage, including broken glass, plastic bags, and liquid, on the customer’s driveway. Joe apologized and assured the customer he would monitor the situation and ensure it was cleaned up. However, due to time constraints, Joe informed her he would return the following day to complete the process.

4:50 p.m.
Joe called Waste Management’s Claims and Compliance Officer, Marcelo Menejia, to report the spill at 21 Grouper Drive and left a voicemail requesting a callback, as there was no answer.

October 23, 2024

8:50 a.m.
Marcelo returned Joe’s call and stated that he would go to the site to inspect the spill.

9:45 a.m.
Joe returned to 21 Grouper Drive to continue the assessment and spoke with the customer. She mentioned that she was unable to leave her house because of the broken glass, fearing it would damage her tires.

10:00 a.m.
Joe went ahead to sweep the broken glass from the driveway to allow the customer to leave safely. Joe also explained the cleanup process and outlined the steps Waste Management would take to address the liquid stains on her driveway.

10:50 a.m.
Joe continued his inspection of Grouper Drive and discovered another spill at the end of the street. Joe proceeded to inspect other streets in the area, finding additional spills on Flounder Drive, and Piers A, B, C, D, E, and J.

2:30 p.m.
Joe continued inspecting the remaining streets for additional spills.

MAILBPX REPORT A1

At 1:30 p.m., Joe received an email reporting that a customer at 252 Countryside Drive had complained that a Waste Management truck hit their mailbox.

At 3:00 p.m., Joe visited the site, knocked on the door, but received no answer. Joe called the customer, who stated that he did not witness the truck hitting the mailbox. The customer mentioned that his son, who had been living in the house before the incident, had placed the trash cart near the mailbox. When the son returned, the mailbox was already on the ground. The customer advised that any further information regarding the mailbox should be directed to his son, who must be contacted for further details. Joe observed the mailbox lying on the ground but noted no damage consistent with a Waste Management truck. There were no green or black paint marks on the mailbox, no tire tracks, or other evidence suggesting a truck was involved.

At 4:00 p.m., Joe called Marcelo to inform him about the complaint but was unable to reach him and left a voicemail.

At 8:50 a.m. the next day, Marcelo returned the call and stated that based on the available evidence, it was determined that the mailbox was already damaged before any trucks serviced the area.

Based on the evidence and observations, it appears that Waste Management is not responsible for damaging the mailbox.

MAILBOX REPORT B2

At 1:30 p.m., Joe received an email reporting that a customer at 252 Countryside Drive had complained that a Waste Management truck hit their mailbox.

At 4:00 p.m., Joe called Marcelo to inform him about the complaint but was unable to reach him and left a voicemail.

At 8:50 a.m. the next day, Marcelo returned the call and stated that based on the available evidence, it was determined that the mailbox was already damaged before any trucks serviced the area.

Joe has requested GPS and video footage from Waste Management managers. He also called the customer and left a voicemail requesting a return call.

Based on the evidence and observations, it appears that Waste Management is not responsible for damaging the mailbox. Joe is currently awaiting GPS data and video footage from Waste Management to continue the investigation.

MAILBOX REPORT

Subject: Property Damage Mailbox

Address: 252 Countryside Dr

Service Request #:

Investigator:

Contact #:239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date:

Specifics of Event:

At 1:30 p.m., Joe received an email reporting that a customer at 252 Countryside Drive had complained that a Waste Management truck hit their mailbox.
At 3:00 p.m., Joe visited the site, knocked on the door, but received no answer. Joe called the customer, who stated that he did not witness the truck hitting the mailbox. The customer mentioned that his son, who had been living in the house before the incident, had placed the trash cart near the mailbox. When the son returned, the mailbox was already on the ground. The customer advised that any further information regarding the mailbox should be directed to his son, who must be contacted for further details. Joe observed the mailbox lying on the ground but noted no damage consistent with a Waste Management truck. There were no green or black paint marks on the mailbox, no tire tracks, or other evidence suggesting a truck was involved.
At 4:00 p.m., Joe called Marcelo to inform him about the complaint but was unable to reach him and left a voicemail.
At 8:50 a.m. the next day, Marcelo returned the call and stated that based on the available evidence, it was determined that the mailbox was already damaged before any trucks serviced the area.
Based on the evidence and observations, it appears that Waste Management is not responsible for damaging the mailbox.

Response for Corrective Action:

WM is not at fault for the property damage.

Safety/MOT: None.

Required help/assistance: None.

What other team members need to be involved/notified: None.

Fiscal/Procurement Section:

Pollution Control:
Risk Management:

FDEP:

Health Department: Final report will be forwarded to the department. None
Transportation Department(for any impact to roadways/closures):

PUD PIO:

Compliance/Lab Section:

Collier County Sheriff’s Office:

Marco Island:

Everglades City:

Property Management Contact Information:

Property Management Company:
Property Manager:
Phone Number:
E-mail Address:
Address:
Subdivision:

Property
Property Manager:
Phone Number:
E-mail Address:
Address:
Subdivision:

Property Management Company:
Property Manager:
Phone Number:
E-mail Address:
Address:
Subdivision:

Note: If an emergency contractor is called in to perform work, an emergency P.O. must be created no later than the next business day.

Attachments: (Pictures and/or Location Map)

Supervisor for the event:

Name: Natalie Pochmara
Cell: 239-821-3540

Managerfor the event:

Name: Matthew Hayes
Office: 239-438-0185

TRASH SPILL

Subject: Trash Spill

Address: 21 Grouper Dr

Service Request #:

Investigator:

Contact #:239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 10/22/24

Specifics of Event:

3:30 PM. Joe received an email reporting that a customer at 21 Grouper Drive had complained about a Waste Management truck leaving trash, including broken glass, on her driveway.
4:30 PM. Joe arrived at 21 Grouper Drive and observed a significant amount of trash leakage, including broken glass, plastic bags, and liquid, on the customer’s driveway. Joe apologized and assured the customer he would monitor the situation and ensure it was cleaned up. However, due to time constraints, Joe informed her he would return the following day to complete the process.
4:50 PM. Joe called Waste Management’s Claims and Compliance Officer, Marcelo Menejias, to report the spill at 21 Grouper Drive but there was no response and left a voicemail requesting a callback,

October 23, 2024

8:50 AM. Marcelo returned Joe’s call and stated that he would go to the site to inspect the spill.
9:45 AM. Joe returned to 21 Grouper Drive to continue the assessment and spoke with the customer. She mentioned that she was unable to leave her house because of the broken glass, fearing it would damage her tires.
10:00 AM. Joe went ahead to sweep the broken glass from the driveway to allow the customer to leave safely. Joe also explained the cleanup process and outlined the steps Waste Management would take to address the liquid stains on her driveway.
10:50 AM. Joe continued his inspection of Grouper Drive and discovered another spill at the end of the street. Joe proceeded to inspect other streets in the area, finding additional spills on Flounder Drive, and Piers A, B, C, D, E, and J.
2:30 PM. Joe continued inspecting other streets for additional spills.

Response for Corrective Action:

WM is responsible for the spill and will perform for the associated cleanup

Safety/MOT: None.

Required help/assistance: None.

What other team members need to be involved/notified: None.

Fiscal/Procurement Section:

Pollution Control:
Risk Management:

FDEP:

Health Department: Final report will be forwarded to the department. None
Transportation Department(for any impact to roadways/closures):

PUD PIO:

Compliance/Lab Section:

Collier County Sheriff’s Office:

Marco Island:

Everglades City:

Property Management Contact Information:

Property Management Company:
Property Manager:
Phone Number:
E-mail Address:
Address:
Subdivision:

Property
Property Manager:
Phone Number:
E-mail Address:
Address:
Subdivision:

Property Management Company:
Property Manager:
Phone Number:
E-mail Address:
Address:
Subdivision:

Note: If an emergency contractor is called in to perform work, an emergency P.O. must be created no later than the next business day.

Attachments: (Pictures and/or Location Map)

Supervisor for the event:

Name: Natalie Pochmara
Cell: 239-821-3540

Managerfor the event:

Name: Matthew Hayes
Office: 239-438-0185

MAILBOX DAMAGE

1:30 p.m. Joe received an email reporting that a customer at 252 Countryside Drive, stating that a Waste Management truck had hit their mailbox.
3:00 p.m. Joe visited the location, knocked on the door, but received no answer. He then called the customer, who clarified she hadn’t seen the truck hit the mailbox. She recommended contacting her son, John, who lived in the house before the incident, for additional information.
3:15 p.m. Joe noted the mailbox was lying on the ground, with no visible green or yellow paint marks, tire marks, or other signs suggesting involvement by a Waste Management truck.
4:00 p.m. Joe attempted to reach Marcelo to report the complaint, leaving a voicemail after no response.

10/23/24

9:15 a.m. Marcelo returned the call, indicating that based on the available evidence, the mailbox appeared to have been damaged before any Waste Management truck serviced the area.

10/24/24

1:00 p.m. Joe called the customer again, leaving a voicemail to request that John be informed of his visit to discuss the incident.
1:30 p.m. Joe revisited the house and successfully spoke with John, who explained that around 6:00 a.m., he had taken both garbage and recycle carts out, placing one near the mailbox. When he returned later to pick up the carts, he found the mailbox already down.
3:00 p.m. Joe contacted Marcelo to request GPS and video footage from both the trash and recycle trucks that had serviced the area, leaving a voicemail.

10/25/24

9:00 a.m. Marcelo returned the call, providing photo evidence from one of the Waste Management trucks. This evidence showed that the mailbox was down before either truck entered Countryside Community on Monday, November 21, 2024, confirming that the damage occurred prior to Waste Management’s arrival.

10/28/24

9:00 a.m. Joe called Chris, the customer who filed the initial complaint, to inform her that based on the evidence gathered, Waste Management was not responsible for the damage to the mailbox.

Bottom of Form

MAILBOX FULL REPORT

Subject: Property Damage Mailbox

Address: 252 Countryside Dr

Service Request #:

Investigator:

Contact #:239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date: 10/22/24

Specifics of Event:

1:30 p.m. Joe received an email reporting that a customer at 252 Countryside Drive, stating that a Waste Management truck had hit their mailbox.
3:00 p.m. Joe visited the location, knocked on the door, but received no answer. He then called the customer, who clarified she hadn’t seen the truck hit the mailbox. She recommended contacting her son, John, who lived in the house before the incident, for additional information.
3:15 p.m. Joe noted the mailbox was lying on the ground, with no visible green or yellow paint marks, tire marks, or other signs suggesting involvement by a Waste Management truck.
4:00 p.m. Joe attempted to reach Marcelo to report the complaint, leaving a voicemail after no response.

10/23/24

9:15 a.m. Marcelo returned the call, indicating that based on the available evidence, the mailbox appeared to have been damaged before any Waste Management truck serviced the area.

10/24/24

1:00 p.m. Joe called the customer again, leaving a voicemail to request that John be informed of his visit to discuss the incident.
1:30 p.m. Joe revisited the house and successfully spoke with John, who explained that around 6:00 a.m., he had taken both garbage and recycle carts out, placing one near the mailbox. When he returned later to pick up the carts, he found the mailbox already down.
3:00 p.m. Joe contacted Marcelo to request GPS and video footage from both the trash and recycle trucks that had serviced the area, leaving a voicemail.

10/25/24

9:00 a.m. Marcelo returned the call, providing photo evidence from one of the Waste Management trucks. This evidence showed that the mailbox was down before either truck entered Countryside Community on Monday, November 21, 2024, confirming that the damage occurred prior to Waste Management’s arrival.

10/28/24

9:00 a.m. Joe called Chris, the customer who filed the initial complaint, to inform her that based on the evidence gathered, Waste Management was not responsible for the damage to the mailbox.

Bottom of Form

Response for Corrective Action:

WM is not responsible for the damage

Safety/MOT: None.

Required help/assistance: None.

What other team members need to be involved/notified: None.

Fiscal/Procurement Section:

Pollution Control:
Risk Management:

FDEP:

Health Department: Final report will be forwarded to the department. None
Transportation Department(for any impact to roadways/closures):

PUD PIO:

Compliance/Lab Section:

Collier County Sheriff’s Office:

Marco Island:

Everglades City:

Property Management Contact Information:

Property Owner: Chris
Phone Number:310-710- 6090
E-mail Address: jonnyrayno@gmail.com
Address: 252 Countryside Dr
Subdivision: Countryside Community

Note: If an emergency contractor is called in to perform work, an emergency P.O. must be created no later than the next business day.

Attachments: (Pictures and/or Location Map)

Supervisor for the event:

Name: Natalie Pochmara
Cell: 239-821-3540

Manager for the event:

Name: Matthew Hayes
Office: 239-438-0185

NEW CARTS

The customer called to report that her cart was dirty and, due to her age, she was unable to clean it. She requested a replacement. Joe contacted her directly and explained he would address the issue the following day due to time constraints. As promised, Joe visited the next day, replaced the cart, and the customer was very pleased with the resolution.

FOLLOW-UP INSPECTION

Joe conducted a follow-up site inspection at 228 Fox Glen Dr to assess the hydraulic leak stains on the street. Joe observed that the marks remained visible and walked the entire length of the affected area to ensure a thorough evaluation. After careful inspection, it was clear that the stains had not fully disappeared.

HOLLIDAY MANOR

12:40 p.m. Joe received an email from customer service reporting that Waste Management trash truck number 363760 was leaking a liquid in the Holiday Manor community.

1:00 p.m. Joe arrived at 213 Redwood Lane, where he observed the Waste Management truck parked. Joe spoke with the driver, Augustine Azahares, who explained that liquid sometimes leaks from the bottom of the truck when the trash is compressed, but everything else with the truck was functioning normally.

1:19 p.m. Joe called Emilio to report the situation. Emilio immediately provided the truck’s GPS location and advised Joe to check the liquid to ensure it was not hydraulic fluid or coolant. Emilio noted that he would either release the driver or send him to the shop depending on Joe’s findings.

1:24 p.m. After thoroughly inspecting the leak, Joe confirmed that the liquid was trash-related and was released when the waste was compressed.

1:30 p.m. Joe concluded that the liquid was indeed from the compressed trash and allowed the driver to continue.

2:00 p.m. Joe called Marcelo to inform him of the liquid leak. Marcelo responded that he would visit the location to inspect the liquid and assess the situation.

2:30 p.m. Joe continued to drive within the community, using the GPS coordinates sent by Emilio to check for additional spill areas.

HOLLIDAY MANOR 2

Incident Summary Report

12:00 p.m.
Joe received an email from customer service indicating that a customer, Shelby Douche, called to report Waste Management truck #363-760 leaking a bluish liquid onto the streets of Holiday Manor Community.

1:00 p.m.
Joe contacted Emilio Meadow, a Waste Management route manager, requesting the truck’s precise location. Emilio promptly replied, sharing the truck’s exact position at the end of Redwood Lane, along with GPS coordinates.

1:05 p.m.
Joe arrived at 213 Redwood Lane, where he located the truck. He spoke with the driver, Augustine Azaria, who explained that he had noticed liquid dripping from the truck’s tailgate when compressing garbage. To demonstrate, Augustine started the truck, compressed the garbage, and showed how the liquid dripped.

1:30 p.m.
After a thorough examination, Joe confirmed that the liquid appeared to be trash-related, released during garbage compression. Joe determined that it was indeed waste liquid and allowed the driver to continue the route, after coordinating with Emilio.

2:00 p.m.
Joe contacted Marcelo Medius, the Claims and Compliance Officer at Waste Management, to inform him of the liquid leak. Marcelo responded that he was en route to the location for inspection.

2:30 p.m.
Using the GPS coordinates provided by Emilio, Joe continued driving through the community to check for any further spills.

3:45 p.m.
A resident, identified as “My Dude” at 239-745-2393, stopped Joe and reported seeing the Waste Management truck leaking bluish liquid throughout the community earlier. The resident invited Joe onto a golf cart to show the locations along Palm Drive where he had observed the leaks. After evaluating this new leak, Joe observed that this liquid appeared to be hydraulic fluid, distinctly different from the previous garbage liquid.

4:15 p.m.
Joe documented hydraulic leaks observed on the following streets:

Palm Drive
Oaks Lane
Temple Lane
Willow Lane
Redwood Lane

Due to time constraints, Joe planned to continue the assessment the following day.

TEXAS ROADHOUSE

8:37 a.m. Joe received an email from Waste Management reporting that garbage truck #2120-71 was leaking hydraulic fluid at 6815 Collier Boulevard.

9:10 a.m. Joe arrived on-site and observed the truck parked behind the Texas Roadhouse restaurant at 6815 Collier Boulevard, positioned near the dumpster and leaking hydraulic fluid. Joe also noted that Waste Management mechanic John Ellerbe was already working under the truck, having arrived at 9:00 a.m.

9:15 a.m. Joe approached the Waste Management driver, Chain Lee Gonzalez, to understand what happened. Gonzalez explained that while attempting to lift the dumpster, it stalled mid-air before suddenly dropping back down. He then noticed that the primary PTO hose had ruptured, causing significant hydraulic fluid leakage. Gonzalez immediately locked the valve to prevent further spillage.

9:23 a.m. Joe called Marcelo Menejias, the Waste Management Claims and Compliance Officer, to inform him of the hydraulic fluid leak. Marcelo stated he was on his way to the location.

9:30 a.m. Joe spoke with mechanic John Ellerbe, who confirmed that a hydraulic hose connected to the control valve had burst, resulting in the loss of approximately 10 gallons of hydraulic fluid. John was in the process of replacing the hose and planned to refill the lost hydraulic fluid.

9:45 a.m. Mechanic John Ellerbe completed the repairs and requested that Gonzalez test the lifting mechanism, which operated perfectly. John confirmed that the repairs were complete.

10:00 a.m. Marcelo arrived at the location and initiated the cleanup process.

10:20 a.m. Joe coordinated with Marcelo and cleared the driver to resume his route.

10:30 a.m. Joe observed that the spill did not contact any water or soil.

11:20 a.m. Joe met with Texas Roadhouse owner Deborah Davenport, informing her about the spill and explaining the next steps. Davenport expressed her satisfaction with the handling of the situation.

Top of Form

Bottom of Form

GOLDCOAST CT

10/28/24

12:00 pm. Joe received an email from customer service reporting that a Waste Management truck drove over a customer’s grass on Goldcoast Ct.
3:00 pm. Joe called the customer and left a voicemail stating he would visit the following day to assess the situation.

10/29/24

9:00 am. Joe called the customer again to confirm he would be visiting in the afternoon to inspect the lawn. The customer confirmed she would be available.
2:30 pm. Joe arrived at the property on Goldcoast Ct. upon inspection; Joe observed tire marks on the grass from multiple vehicles. After closely examining the tracks, Joe noted that the pattern was inconsistent with Waste Management tire marks. Joe then spoke directly with the customer, explaining his observations and indicating that the marks were unlikely from a Waste Management truck.
4:30 pm. Joe called Marcelo, Waste Management’s claims and compliance officer, to report the situation and left a voicemail requesting a callback.

10/30/24

9:23 am. Marcelo returned Joe’s call, confirming that the tire marks were not from a Waste Management truck

4:50 pm Based on this assessment, Joe concluded that Waste Management was not responsible for the lawn damage.

10/31/24

9:00 am. Joe called Phillies Tennis, the customer who file the complaint, to inform her that based on the evidence gathered; Waste Management was not responsible for the damage to the mailbox.

GOLDCOAST GRASS DAMAGE

Joe received an email from customer service reporting that a Waste Management truck had driven over a customer’s grass on Gold Coast Ct. After inspecting the damage and consulting with claims and compliance officer Marcelo Menejias, who confirmed that the tire marks were not from a Waste Management vehicle, Joe called the customer and left a voicemail explaining that the evidence showed Waste Management was not responsible for the damage.

CALDECOTT DR

8:54 a.m., Joe received an email from Customer Service stating that a customer, Lee Meges, had reported a Waste Management truck leaking liquid on Crown Point Boulevard.

9:20 a.m., Joe arrived at Crown Point Boulevard but found no evidence of a spill—the street appeared clean. Joe then called Lee Meges for the exact location, and the customer clarified that the spill was actually in the Lely community on Caldecott Dr.

9:50 a.m., Joe arrived at Caldecott Dr and observed a Leachate spill extending roughly a quarter of a mile.

10:18 am Joe contacted Marcelo Manejias, the Claims and Compliance Officer at Waste Management, who confirmed he would inspect the site.

10:50 a.m., after inspecting the area, Joe confirmed that the liquid appeared to be trash-related leachate, likely released during garbage compression.

11:30 a.m., Joe drove through the community to check for any additional spills but found none.

At 12:15 p.m., Joe returned to the office to obtain the contact information for the property manager from the office manager. He then reached out to inform the property manager about the spill.

WATER PUD ST ANDREW BLVD

Joe received an email from supervisor, Natalie Pochmara, indicating that a palm tree has damaged the water meter box at 705 Saint Andrew Boulevard. The customer must remove the palm tree or the county will relocate the water meter box, which would require the customer to hire a plumber for reconnection.
Joe visited the site, spoke with the customer, and explained the situation. Joe advised her that she could either remove the palm tree herself or allow the county to relocate the meter box, which would involve hiring a plumber for reconnection. The customer acknowledged this information and decided to remove the palm tree to avoid additional costs. Joe confirmed he would follow up with her at the same time next week.

WM DRIVER’S BEHAVIOR CUSTOMER

Joe received an email from customer service reporting that a customer had complained about the Waste Management driver’s behavior. The customer stated that the driver consistently drags his trash cart from the curbside into his driveway, leaving it there instead of returning it to where he collected the cart. The customer said he is disabled; retrieving the cart from his driveway is difficult for him. Additionally, he noted that the cart is damaged and still left on the driveway. He requested assistance in having someone pick it up.
Joe visited the location and spoke with the customer, Bruce, who expressed frustration that this has been an ongoing issue. Joe moved the trash cart from the driveway to inside the house and assured Bruce that he would monitor the situation moving forward.

ARTESIA COMMUNITY HYDRAULIC LEAK

12:54 p.m.: Joe received an email from Customer Service stating that a property manager from the Artesia Community reported a Waste Management truck had leaked hydraulic fluid on three streets: Santiago Circle, Luciana Lane, and Ocean Drive.

1:30 p.m.: Joe arrived at Artesia Community and observed hydraulic fluid leaks on Santiago Circle, Luciana Lane, and Ocean Drive.

2:30 p.m.: Joe called Marcelo Magic, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

3:00 p.m.: After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

3:05 p.m.: Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace.

3:15 p.m.: Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive.

ARTESIA

12:54 pm. Joe received an email from Customer Service stating that a property manager from the Artesia Community reported a Waste Management truck had leaked hydraulic fluid on three streets: Santiago Circle, Luciana Lane, and Ocean Drive.

1:30 pm. Joe arrived at Artesia Community and observed hydraulic fluid leaks on Santiago Circle, Luciana Lane, and Ocean Drive.

2:30 pm. Joe called Marcelo Magic, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

3:05 pm. Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace.

3:15 pm. Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive. Brysen confirmed that he had authorized Waste Management to proceed with the clean-up

ARTESIA SUMMARY

Joe received a report from the Artesia Community property manager, Brysen Russ, about hydraulic fluid leaks on multiple streets caused by a Waste Management truck. Joe inspected the affected areas, confirmed the presence of hydraulic fluid, and identified additional leaks on two other streets. He attempted to contact Waste Management’s Claims and Compliance Officer, Marcelo Meneji, leaving a voicemail. Joe then met with Brysen, who confirmed the truck leak was witnessed by landscapers and authorized Waste Management to handle the cleanup.

NEW ARTESIA COMMUNITY SUMMARY

Joe received an email from customer service stating that Brysen Russ, the property manager of Artesia Community, reported that Waste Management truck leaked hydraulic fluid on several streets. After inspecting the affected areas, Joe confirmed the hydraulic fluid leaks and identified additional leaks on two more streets. Joe then attempted to reach Marcelo Meneji, the Claims and Compliance Officer at Waste Management, leaving a voicemail. Later, Joe met with Brysen, who confirmed that landscapers had observed the truck leak and authorized Waste Management to proceed with the cleanup.

LIQUID SPILL SHORT COMMENT

Joe received an email reporting that Waste Management truck number 314106 had spilled liquid across the streets of………………………………………………………………………………
Joe visited the site and observed the spill covering approximately 100 yards, from 1600 to 2100 Estero Boulevard…………………………………………………………………………………
Joe contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the spill. Marcelo responded that he would arrive in a few hours to address the issue and begin the cleanup process

CATTLEROCK WAY MAILBOX DAMAGE

10:25 a.m. Joe received an email from Customer Service reporting that a customer, Florence Carter, stated that a Waste Management truck had hit her mailbox on Cottlerock Way in the Naples Lakes Community.

2:30 p.m. Joe arrived at 5090 Cattlerock Way in Naples Lakes Community and observed the mailbox was barely hanging on its stand. Joe immediately called Florence Carter, who explained that when she went outside to retrieve her cats, she noticed the mailbox had been damaged. She saw the Waste Management garbage truck passing by and asked the driver about the mailbox. He responded that he had not been the one who struck it.

3:05 p.m. Joe called Marcelo Manejias, the Claims and Compliance Officer at Waste Management, but received no answer. Joe left a voicemail requesting a callback.

3:25 p.m. Joe then called Ricardo Goycochea to request video footage of the recycle truck. No answer was received, so Joe left a voicemail requesting a callback.

3:45 p.m. After further inspection of the mailbox, Joe observed that the damage was not consistent with an impact from a Waste Management truck. There were no green or yellow paint marks on the mailbox, nor were there tire marks on the ground.

MONDAY SUMMARY CLOSING NO FURTHER ACTION

3050 THOMASON DR

The premier property management company has not responded despite multiple attempts to contact them. Additionally, John Nick Da Agustino has not returned calls, even though several voicemails were left on his phone A few weeks ago the dumpster was partially cleaned, trash has started piling up again, and residents are leaving garbage on the ground.

The issue seems to stem from a few community members renting out their properties as short-term rentals, such as Air bnb. These renters appear to be less concerned about maintaining the property. At this time, no further actions are required.

8027 Sorrento Lane:

Joe contacted the customer, Cynthia, to confirm whether Waste Management had collected her bulky items. She confirmed that the items were indeed collected and expressed satisfaction. As of now, no further action is required.

4420 Thomason Dr

Joe made a courtesy visit to 4420 Thomason Drive and spoke with the assistant manager, Tracy. Tracy stated that they are no longer experiencing issues with dumpster overload. Joe also observed that the dumpster area was clean. At this time, no further action is required.

3550 Mahogany Ridge Ave:

Joe contacted the customer to confirm whether Waste Management had picked up his yard waste. The customer confirmed that the debris has been collected. At this time, no further action is required.

3050 11th Ave SW:

Joe asked Marsha Knight to confirm whether the hurricane debris at 3050 11th Avenue Southwest had been collected by the cleanup crew. Marsha confirmed that the debris has been

118 JEEPERS AVE

Joe conducted a follow-up inspection at the property and spoke with the owner, who explained that the tenants were in the process of moving out and had placed unwanted items on the curb. Waste Management has since collected all the items. At this time, no further action is required.

21 Grouper Drive:

Joe visited the site to verify if Waste Management had cleaned up the driveway. He observed that the driveway was clean. At this time, no further action is required.

332 Pier A:

Joe visited the customer at her location and spoke with her directly. She explained that she had contacted customer service because she noticed a Waste Management truck spilling trash liquid in the community. Joe assured her that Waste Management would address the issue and that he would monitor the cleanup. Later, Joe followed up with the customer to inform her that Waste Management had cleaned up the area. The customer expressed her satisfaction with the resolution.

209 Pier D:

Waste Management has collected the 25 hurricane installation debris bags. At this time, no further action is required.

4409 Robin Avenue:

Trash carts have been delivered to the customer, who expressed satisfaction. At this time, no further action is required.

184 Gulfport Dr:

Joe, along with the neighbors, moved the items to the front of the house at 184 Gulfport Dr. At this moment, no further action is required.

4585 Lakewood Blvd:

Joe visited the location and observed that the hurricane debris had been collected by the hurricane cleanup crew. At this time, no further action is required.

595 Goldcoast Ct:

Joe called the customer and spoke with her directly, explaining that, unfortunately, Waste Management was not at fault. The customer acknowledged this.

107 Trinidad Street:

Joe called Comcast representative Mike Platt to inform him about the low-hanging wires and left a message for him.

Joe later called Mike to follow up and confirm if he had received the message. Mike confirmed that he had.

2216 Curtis Dr:

Joe visited the site and spoke with the customer, Eli Swetland, explaining that the hurricane cleanup crew would be at the location soon to pick up the yard waste. Joe assured the customer that he would monitor the situation.

3145 Peters Ave:

Joe called the customer as a follow-up to check if she had contacted FPL to request the collection of yard waste and debris. Since there was no answer, Joe left a voicemail requesting a call back?

7225 Bellining Way:

Joe called the customer to confirm if Waste Management had collected the mixed trash from the previous collection day. The customer confirmed that Waste Management had collected it. At this time, no further action is required.

2905 Karen Drive:

Joe called the customer, Spencer, and asked if the driver had repeated the same behavior. Bruce responded, “Not at all.”

6947 Marna Loa Ln:

Joe visited the location and observed that there were no spilled recycling items on the ground. He then called the customer, who confirmed that the Waste Management driver returned to pick up the items after she had reported the incident. At this time, no further action is required.

5090 Castlerock Way:

Joe received an email from customer service stating that Florence Carter reported a Waste Management truck had struck her mailbox at 1590 Castlerock Way in the Naples Lake community. Joe visited the site and observed the mailbox hanging loose on its stand. He immediately contacted the customer, Florence Carter, who explained that she noticed the mailbox was hit when she returned to pick up a card.

Joe then called Marcelo to inform him of the complaint. Marcelo stated that he would go to inspect the site. Two days later, after reviewing the video evidence, Marcelo concluded that Waste Management was responsible for the damage.

TUESDAY SUMMARY

2216 CURTIS ST

Joe received an email from customer service stating that a customer, Florence, reported two neighbors, Eli and Jeff, who live on Curtis Street, have been dumping yard waste along the fence and in the street.

Joe visited the location and attempted to contact Florence but was unable to reach her. A voicemail was left informing her of the visit.

Additionally, Joe had previously spoken to Eli on Thursday and explained that dumping yard waste along the fence is considered illegal dumping. Eli acknowledged the explanation and understood the proper procedures.

Next steps include following up with Jeff to ensure he is also informed about proper disposal practices.

2650 AIRPORT RD S

Joe received an email from customer service regarding a report from Larry about ongoing issues with their dumpster. The dumpster is often full, and some tenants have been dumping mattresses and other items nearby, making it difficult for Waste Management to collect.

Joe spoke with a tenant, Elsa, who expressed frustration about tenants improperly disposing of various materials at the dumpster. Also, the owner of Larry’s Lunch Box mentioned preparing the dumpster’s surroundings for easy collection by Waste Management on Tuesday, ensuring space is freed up for his trash the following day. However, he also shared his frustration over how tenants are treating the dumpster.

Joe advised three tenants, Elsa of Baby Beauty Saloon, Lewis of Fast track and Larry of Larry’s lunch box at a different location about the proper use of dumpsters.

4409 ROBBINS ST

Joe received an email from customer service stating that customer Patty Laura reported her trash cart wheels had been damaged by Waste Management drivers.

Joe visited the site and contacted Patty, who mentioned she was not at home but had left the cart outside. Joe replaced the wheels on the cart, resolving the issue. No further action is required.

ACIR LEACHATE LEAK REPORT

11:40 am. Joe received an email from customer service indicating that a customer, Veronica Leonard, reported a waste management truck leaking liquid on Van Buren Avenue.

12:40 pm. Joe arrived at Van Buren Avenue and observed fluid leaks running along the entire length of the street.

2:05 pm. Joe drove around the area to check for additional leaks but found none.

3:00 pm. After a thorough inspection, Joe concluded that the spilled liquid appeared to be leachate.

3:50 pm. Joe sent an email to the waste management route managers informing them about the spill.

November 19, 2024

3:43 pm. Later Daryll confirmed that truck number 212260 was responsible for the leak. He mentioned that the vehicle was under inspection and promised to provide further updates once the issue was identified.

SHORT SUMMARY

Joe received an email from customer service reporting that a waste management truck leaked liquid on Van Buren Avenue. Upon inspection, he observed leaks along the street, determined the liquid was likely leachate, and notified route managers.

The next day Daryll confirmed truck 212260 caused the leak and mentioned that the vehicle was under inspection and promised to provide further updates once the issue was identified.

WEDNESDAY SHORT SUMMARY

21 GROUPER DR

Joe spoke with the customer and asked if Waste Management had cleaned up her driveway. She mentioned that they did a marvelous job and she was very satisfied. Waste Management also inquired if she had any bulky items she wanted to dispose of, but she said no and expressed her appreciation for the offer. She thanked Waste Management for their excellent services. No further actions are required

21 GROUPER DR CARTS MISPLACED

Joe spoke with the customer to check if she had experienced any further issues with Waste Management placing the carts on her driveway instead of their original location. She laughed and said that, this time, she’s no longer a victim. Everything is good now. No furher actions are required

332 PIER A

Joe made two courtesy visits to the customer’s home, but she was not available. He also called and left her a voicemail regarding the Waste Management spill in her community. However, she has not returned the call. No further action is required at this time.

2216 CURTIS ST

Waste Management has collected the yard waste near the fence, and no further action is needed.

3248 PETERS ST

Joe made a courtesy visit and spoke with Rachel, who shared that she had contacted FPL and spoken to their representatives but did not receive much help. Eventually, she reached out to a top FPL official, Tom, who explained that FPL contracts with residents and customers state that if FPL cuts trees, the property owner is responsible for collecting any debris that falls on their property.

Rachel further explained that, based on this clarification, her husband collected all the FPL-related debris in the neighborhood. He then contacted Waste Management, who informed him that they would only pick up the debris when they are in the neighborhood as part of their regular schedule.

THURSDAY SUMMRY

3050 THOMASON DR

3550 Mahogany Ridge Ave:

Joe contacted the customer to confirm whether Waste Management had picked up his yard waste. The customer confirmed that the debris has been collected. At this time, no further action is required.

118 JEEPERS AVE

21 Grouper Drive:

Joe visited the site to verify if Waste Management had cleaned up the driveway. He observed that the driveway was clean. At this time, no further action is required

184 Gulfport Dr:

Joe, along with the neighbors, moved the items to the front of the house at 184 Gulfport Dr. At this moment, no further action is required.

595 Goldcoast Ct:

Joe called the customer and spoke with her directly, explaining that, unfortunately, Waste Management was not at fault. The customer acknowledged this.

107 Trinidad Street:

Joe called Comcast representative Mike Platt to inform him about the low-hanging wires and left a message for him.

Joe later called Mike to follow up and confirm if he had received the message. Mike confirmed that he had.

2216 Curtis Dr:

7225 Bellining Way:

2905 Karen Drive:

Joe called the customer, Spencer, and asked if the driver had repeated the same behavior. Bruce responded, “Not at all.”

6947 Marna Loa Ln:

FOLLOW-UP INSPECTION

Joe conducted a follow-up inspection at 228 Forest Glen Drive to assess the hydraulic leak stain on the street. Joe observed that the stain are no longer visible. The stain are gone

. Joe conducted a follow-up site inspection at 228 Fox Glen Dr to assess the hydraulic leak stains on the street. He observed that the marks remained visible and walked the entire length of the affected area to ensure a thorough evaluation. After careful examination, it was clear that the stains had not fully disappeared.

Joe conducted a follow-up site inspection at 228 Fox Glen Dr to assess the hydraulic leak stains on the street. He observed that the marks remained visible and walked the entire length of the affected area to ensure a thorough evaluation. After careful examination, it was clear that the stains had not fully disappeared.

FOLLOW UP INSPECTION

FOLLOW-UP INSPECTIONS

Joe conducted a follow-up inspection on Van Buren Avenue to assess the leachate leak stain on the street. Upon observation, Joe noted that the marks were no longer visible. Joe drove the entire length of the street, and after a thorough evaluation, confirmed that the leachate stains were no longer present.

Joe conducted a follow-up inspection on Van Buren Avenue to assess the hydraulic leak stains caused by a Waste Management truck. After a thorough evaluation, including driving along the entire length of the street, Joe confirmed that the stains were no longer visible.

Joe conducted a follow-up inspection at 4670 Manchester Street to assess the coolant leak stains. Joe observed that the stains are still present and remain clearly visible. After thoroughly evaluating and inspecting the area, Joe confirmed that the stains have not been removed.

Joe conducted a follow-up inspection at 2617 Strawberry Street to assess whether the stains on the street were still present. Joe drove along the entire street and observed that the stains remain visible. Joe can confirm that the stains have not yet been removed.

Joe conducted a follow-up inspection at 456 Carlton Street to assess the hydraulic stains on the roadway. Joe observed that the stains were still visible. Joe proceeded to drive along the entire street to examine the extent of the issue. After a thorough evaluation, Joe confirmed that the stains remain present on the street.

TREE TRUNK PICK-UP

Joe received an email from customer service reporting that a customer, Skip Riffle, mentioned a 16-17 ft tree trunk on the street at Cope Lane, which had fallen due to Hurricane Milton. Joe visited the location, observed the tree trunk, and took a photo, which he sent to his supervisor, Natalie, for further instructions. Joe is currently awaiting her response.

EMAIL GPS DATA

Hi Natalie,

I just wanted to inform you that I received the GPS data from Waste Management and meticulously retraced every step of truck 212-260. After thoroughly monitoring its route, I did

Hi Natalie,

I wanted to let you know that I received the GPS data from Waste Management and carefully reviewed every step of truck 212-260’s route. After a detailed inspection, I found no signs of any leaks throughout the entire monitoring process.

Hi Natalie,

I wanted to update you that I’ve received the GPS data from Waste Management and reviewed every step of truck 212-260’s route. After a thorough check, I didn’t find any evidence of a leak along the way.

TOMORROW COMMENT

Hi Matt,

I’ve noticed Hurricane Milton debris at the following locations:

1120 Silver Sands Avenue
2050 Winterview Street
2084 Winterview Street
2025 47th Avenue NE
2744 Arbutus Way

Please refer to the attached photo for more details.

Hello Jeremy,

Please review the attached picture in the email and determine if this construction debris should be added to the Waste Management collection

A customer reported that her neighbor placed Hurricane Milton debris in front of 2744 Arbutus Avenue. Joe visited the location to verify the complaint and observed construction debris at the curbside. He spoke with Sharon, who confirmed that the construction debris was a result of Hurricane Milton. Joe informed her that he would consult with his superiors to determine if the debris qualifies for collection and would follow up with her regarding the outcome.

Hi Matt,

Here are a few locations where I’ve noticed Hurricane Milton debris:

[List the locations, e.g., 1470 Silver Sands Avenue, etc.]

Please refer to the attached photo for more details.

Please let me know if you need additional details or assistance.

FOLLOW UP INSPECTION

Joe conducted a follow-up inspection at Heritage Green Community to assess the leachate leak stain on the street. Upon observation, Joe noted that the marks were no longer visible. Joe drove through out the entire community and after a thorough evaluation, confirmed that the leachate stains were no longer present.

2 FOLLOW UP

Joe conducted a follow-up inspection at Heritage Green Community to assess the leachate leak stain on the streets. Upon observation, Joe noted that the marks were no longer visible. Joe drove the entire community and after a thorough evaluation, confirmed that the leachate stains were no longer present.

Joe conducted a follow-up inspection at the Heritage Green Community to assess the leachate leak stain. Upon observation, he noted that the marks were no longer visible. Joe thoroughly evaluated the entire community, driving through the area, and confirmed that the leachate stains were no longer present.

MAILBOX

2:46 PM: Joe received an email from Waste Management stating that truck number 106673 struck the mailbox at 6172 Woodstone Dr.

3:09 PM: Joe arrived at 6172 Woodstone Dr and observed that the mailbox had been hit, with some parts lying on the ground.

3:15 PM: Joe spoke with Mitch Novak, a tenant who was moving into the house. Mitch stated that he did not witness the incident but mentioned that his neighbor, Alan Mclaughlin, had seen what happened. Joe then spoke with Alan, who explained that when the driver lifted the cart, he did not lower it before moving to the next house, causing the cart to strike the mailbox.

3:40 PM: Joe called Marcelo Menejias, the Waste Management Claims and Compliance Officer, to report the situation. Marcelo stated he would review the report and decide on the next steps.

4:00 PM: Joe inspected the area around the mailbox to check for any additional damage but found none.

4:05 PM: Joe contacted the homeowner to inform her about the situation and the damaged mailbox. The homeowner stated that she would like Waste Management to repair the mailbox, as required by the Woodstone Estate Association.

MAILBOX SUMMARY

Joe received an email from Waste Management reporting that truck #106673 had struck a mailbox at 6172 Woodstone Dr. Upon visiting the site, Joe observed that the mailbox was hanging from its stand and learned from a witness, Alan McGregor, that the driver had failed to lower the cart, which caused the incident. Joe reported the situation to Marcelo Magic, Waste Management’s Claims and Compliance Officer, who stated he would wait for the official report before determining next steps. After inspecting the area and finding no additional damage, Joe contacted the homeowner, Mary Linhard who requested that Waste Management repair the mailbox as required by the Woodstone Estate Association.

WEDNESDAY SHOET SUMMARY

Joe attempted to contact the customer to follow up on any potential issues with the yard waste. However, there was no response, so Joe left a voicemail requesting a call back.

Joe contacted the customer at 256 Meadowack Circle to check if there were any issues. The customer stated that Waste Management had collected the yard waste the following day and expressed gratitude for their services.

Joe reached out to the customer at 7225 Billini Way to confirm if Waste Management had collected the trash on the next scheduled service day. The customer confirmed that the trash was collected and expressed satisfaction with the service.

Joe contacted the customer at 2509 Karen Dr to check if there were any further issues. The customer responded that everything has been going well and they are satisfied with the service.

Joe conducted a follow-up inspection at 251 Price Street and observed that the hurricane debris had been collected by the cleanup crews. No further action is needed.

Joe conducted a follow-up inspection at 1115 Central Dr and confirmed that the hurricane debris had been cleared. No further action is required.

Joe contacted the customer at 2905 Karen Dr to check if there were any ongoing issues with trash carts being placed in the middle of the driveway. There was no response, so Joe left a voicemail and plans to follow up later.

Joe conducted a follow-up inspection at 2188 Frederick St and confirmed that the hurricane debris had been collected. No further action is needed.

Joe contacted the customer, Rogers, at 14338 Manchester Dr to inform him that the smaller 35-gallon trash can is currently unavailable. Joe assured Rogers that as soon as the trash can becomes available, he will notify him and arrange for immediate delivery.

Joe contacted the customer at 5950 Cope Ln to explain that, according to FEMA regulations, Cope Lane is classified as a private road, and FEMA cannot operate on private roads. Additionally, Waste Management is unable to pick up large tree trunks of that size as they exceed their handling capacity. Joe advised that the only option is to cut the trunk into smaller pieces for Waste Management to collect. The customer acknowledged and understood the message.

Joe delivered the new trash cart to the customer at 7793 Hawthorne Dr and collected the old trash cart. No further action is required.

Joe called the customer at 4830 Devon Circle to confirm if she had purchased the trash cart from Waste Management. She confirmed that she had. No further action is required.

Joe called the customer at 2025 47th Ave to confirm if the hurricane debris had been collected. The customer confirmed that the debris had been picked up. No further action is required.

Joe emailed Waste Management’s front load route manager, Darrell De Francisco, requesting to shift the pickup time at 2000 Unity Way from 5:00 a.m. to after 6:00 a.m. This change is to accommodate a customer who has been complaining about being disturbed in the morning by the noise from the dumpster.

Joe visited the location at 6048 Town Center Circle and knocked on the door, but there was no response. However, he noticed that the water department had installed a new RPZ water meter on the property. Joe will follow up and recheck later.

Joe conducted a follow-up visit to check if the hurricane debris had been collected at 3148 Peters Ave. He observed that the debris was no longer at the curbside. No further action is required.

Joe conducted a follow-up inspection at 3275 Bayshore Dr and observed that the dumpster enclosure has been repaired. No further action is required.

Joe conducted a follow-up visit to 571 Airport Rd and observed that the area around the dumpster was clean and tidy. Additionally, Waste Management had collected the overload and garbage on the ground. No further action is required.

Joe conducted a follow-up visit to 571 Airport Rd and observed that the area around the dumpster was clean and tidy. Waste Management had collected the overload and garbage on the ground. No further action is required.

Joe conducted a follow-up visit to 2477 Arbutus St and observed that the construction debris placed on the curbside has not been collected.

Subject: Request to Reschedule Pickup Time at 2000 Unity Way
Dear Darrell,
I hope you’re doing well. I would like to request that the pickup time for 2000 Unity Way be rescheduled to after 6:00 a.m. to accommodate a customer who has been experiencing disturbances in the morning due to noise from the dumpster.
Please let me know if this adjustment is possible.
Thank you for your attention to this matter.
Best regards,

ROAD MAINTENANCE

Subject: Request for Road Maintenance – Street Sign Repair at 107 Trinidad Street
Natalie,
Please use the service request number 365173 and the attached report to request road maintenance for the repair of the street sign at 107 Trinidad Street, Marco Island.
Thank you for your assistance.
Best regards,
[Your Name]

[Your Name]

THURSDAY SHORT SUMMARY

Joe attempted to contact the customer again to check for any issues, but the call went directly to voicemail. No further action is needed.

Joe emailed Supervisor Nelly to request the customer’s phone number.

Joe attempted to contact the customer again but received no response. He left a voicemail requesting a callback. No further action is needed.

Joe visited 1:07 Trinidad Street and observed that Comcast had fixed the wiring. However, the street signs had not been reinstalled and were no longer on the ground.

Joe visited the customer and spoke with them directly. The customer mentioned noticing an improvement over the past two collections.

Joe spoke with the customer, who stated that the driver’s behavior has slightly improved. Additionally, the customer has a broken trash cart that needs to be replaced with a new one.

Joe conducted a follow-up inspection at the location and observed that the dumpster was clean and its surroundings were tidy.

Joe spoke with the customer at 59-50 Cope Lane and explained that, as Cope Lane is a private street, FEMA cannot operate there. Additionally, Waste Management cannot collect the large tree trunk unless it is cut into smaller pieces. The customer responded that they do not have the tools to cut the tree into smaller sections.

Joe called the customer to explain that the construction debris on the curbside is considered illegal dumping, and they are responsible for its proper disposal.

Joe called the customer, who reported that the early morning dumpster pickups were disrupting his sleep. Joe explained that he is working to adjust the pickup time, and the customer acknowledged the explanation.

Joe visited the location for a follow-up inspection but was unable to speak with the property owner. However, he observed that work was being done on the dumpster enclosure.

Subject: Request to Change Dumpster Pickup Time at 2000 Unity Way

Hi John,

I hope you’re doing well. Could you please adjust the dumpster pickup time at 2000 Unity Way to after 6:00 a.m.? The current pickup time is causing some disruption, and a later time would be appreciated.

Thanks for your help!

Best regards,
[Your Name]

Subject: Request for Road Maintenance – Broken Street Sign at Capri Boulevard

Hi Nelly,

Please use service request numbers 3, 4, 5, 6, and 2, along with the attached report, to request road maintenance for the installation of the broken street sign at Capri Boulevard.

Let me know if you need anything else.

Best regards,
[Your Name]

DRIVEWAY

Joe investigated a claim from Leon that a Waste Management truck damaged his driveway at 4701 15th Ave SW. During his initial inspection, Joe found tire marks but no definitive evidence linking them to a Waste Management vehicle. Route Manager Richards Goycoth also concluded the marks did not match their trucks. Joe informed Marcelo about the complaint and submitted a report to Supervisor Natalie, who recommended meeting with Leon again before closing the service request. When Joe met with Leon again, Leon presented photographic evidence showing a Waste Management truck backing onto the driveway.

BARRETT AVE MAILBOX

Joe received an email from Waste Management reporting that truck #105207 had struck a mailbox at 3185 Barrett Ave. Upon visiting the site, Joe observed that the mailbox was lying on the ground. Joe called Marcelo Menejias, Waste Management’s Claims and Compliance Officer, who stated he would wait for the official report before determining next steps. After inspecting the area and finding no additional damage, Joe contacted the homeowner, who requested that Waste Management repair the mailbox.

3:51 PM: Joe received an email from Waste Management stating that truck number 105207 struck the mailbox at 3185 Barrett Ave

December 10, 2024

9:15 AM: Joe arrived at 3185 Barrett Ave and observed that the mailbox had been hit, and lying on the ground

9:30 AM: Joe spoke with the homeowner, Joyce Aryee who was stated that she did not witness the incident but mentioned that as she returmed to pick up the cart when she observed the mailbox on the ground.

9:50 PM: Joe called Marcelo Menejias, the Waste Management Claims and Compliance Officer, to report the situation but there was no answer. Joe left a voicemail requesting a call back

4:00 PM: Joe inspected the area around the mailbox to check for any additional damage but found none.

4:05 PM: The homeowner stated that she would like Waste Management to repair.

BARRETT MAILBOX 2

Joe received an email from Waste Management stating that truck #105207 had collided with a mailbox at 3185 Barrett Ave. When Joe visited the site, he observed the mailbox on the ground. He then contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, who indicated he would wait for the official report before deciding on next steps. After inspecting the area and finding no further damage, Joe reached out to the homeowner, who requested that Waste Management handle the mailbox repair.

3:51 PM: Joe received an email from Waste Management reporting that truck #105207 had struck the mailbox at 3185 Barrett Ave.

9:15 AM: Joe arrived at 3185 Barrett Ave and observed that the mailbox had been knocked over and was lying on the ground.

9:30 AM: Joe spoke with the homeowner, Joyce Aryee, who stated that she had not witnessed the incident but noticed the mailbox on the ground when she returned to retrieve the cart.

9:50 AM: Joe attempted to contact Marcelo Menejias, Waste Management’s Claims and Compliance Officer, to report the situation. There was no answer, so Joe left a voicemail requesting a callback.

4:00 PM: Joe inspected the area around the mailbox for additional damage but found none.

4:05 PM: The homeowner expressed that she would like Waste Management to repair the mailbox.

BARRETT MAILBOX 3

3:51 PM: Joe received an email from Waste Management reporting that truck #105207 had struck the mailbox at 3185 Barrett Ave.

9:15 AM: Joe arrived at 3185 Barrett Ave and observed that the mailbox had been knocked over and was lying on the ground.

9:30 AM: Joe spoke with the homeowner, Joyce Aryee, who stated that she had not witnessed the incident but noticed the mailbox on the ground when she returned to retrieve the cart.

10:03 PM: Joe inspected the area around the mailbox for additional damage but found none.

10:45 PM: The homeowner expressed that she would like Waste Management to repair the mailbox.

4L15 pm. Joe revisited the location and had a direct conversation with the homeowner. During the discussion, Joe explained the repair process, and she expressed her preference for Waste Management to handle the mailbox repair.

BARRETT MAIL SHORT NOTE

Joe received an email from Waste Management reporting that truck #105207 had struck a mailbox at 3185 Barrett Ave. Upon visiting the site, Joe observed the mailbox lying on the ground. He then contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, who stated he would be visiting the site to assess it. After inspecting the area and confirming there was no additional damage, Joe spoke with the homeowner, who requested that Waste Management take responsibility for repairing the mailbox.

MAILBOX

Joe received an email from Waste Management reporting that truck #105207 had hit a mailbox at 3185 Barrett Ave. Joe observed the mailbox on the ground. Joe contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, who informed him that he would visit the site to conduct an assessment. After inspecting the area and confirming no additional damage, Joe discussed the matter with the homeowner, who requested that Waste Management take responsibility for repairing the mailbox.

NEWMEW

Joe received a report via email from Waste Management regarding truck number 314466 leaking coolant at the Whistler Cove apartment complex. Upon arrival at Whistler Cove, Joe observed a Waste Management truck parked in front of the dumpster. When he approached the driver, the driver explained that he noticed coolant dripping after parking and had already called for assistance.

Joe immediately contacted Marcelo, the Claims and Compliance Officer, to inform him about the incident. Marcelo mentioned he was en route to the site. Joe then reached out to mechanic Michael Bell to assess the issue. Michael confirmed that the coolant leak was originating from the engine, and the vehicle would need to be towed to the shop for repairs

TUESDAY MORNING DEC 17

Joe received an email from customer service stating that a property manager at Enchanted Acres reported a resident at 109 Enchanting Blvd was using irrigation during prohibited hours and even had it on at the time of reporting.

Joe visited the location three days ago and observed the resident, Dave Steele, holding a water hose and watering his plants. Joe immediately approached Dave to advise him to water responsibly to avoid impacting neighbors. Dave acknowledged the guidance.

At that time, Dave was not in violation. However, Joe returned to the location later, knocked on Dave’s door, and provided him with educational materials, including booklets highlighting irrigation guidelines and allowed watering times.

Joe received an email from Supervisor Natalie Portugal regarding a trash bag left at 2464 Andrew Drive. Joe visited the site to address the situation and check if the trash was still at the curbside. He spoke with the homeowner, Don, about the trash bags in front of his house.

Upon inspection, Joe determined that the bags contained C&D (construction and demolition) materials. He informed Don that C&D materials cannot be collected by Waste Management. Don responded that he would take the bags to the landfill on Saturday.

Joe received an email from Supervisor Natalie Portugal about a trash bag at 2464 Andrew Drive. He visited the location and spoke with the homeowner, Don, regarding the issue. Upon inspection, Joe found that the bags contained C&D (construction and demolition) materials. He explained to Don that Waste Management cannot collect these items. Don agreed to take the materials to the landfill on Saturday.

Incident Report Summary

11:54 p.m.: Joe received an email from Waste Management reporting that truck #105207 was leaking fluid in the Guadiato Courts area of the Village Walk community. Upon arrival at 3723 Guadiato Court, Joe observed the truck parked with the driver and Alex, the acting WM Recycle Manager.
12:45 p.m.: Joe spoke with the driver, Jose, who stated that the spill likely resulted from paint being compressed in the garbage, causing it to drip onto the street.
12:54 p.m.: Joe contacted Marcelo Menjias, the Claims and Compliance Officer, to report the spill. Marcelo confirmed he was en route to the site and instructed that the truck should be released to proceed to the landfill and then to the shop.
12:57 p.m.: Joe released the truck to continue its route to the landfill and subsequently to the shop.
2:30 p.m.: After inspecting the affected area, Joe confirmed that the substance spilled appeared to be paint.
3:00 p.m.: Joe conducted a drive-through inspection of the Village Walk community and identified spills on two additional streets. The spills were not in contact with water or soil.
3:30 p.m.: Joe visited the property management office and spoke with Property Manager John, who authorized Waste Management to proceed with the cleanup.

SUMMARY

Joe received a report from Waste Management about truck #105207 leaking fluid in the Village Walk community. Upon arriving at 3723 Guadiato Court, he found the truck with the driver, Jose, and acting WM Recycle Manager, Alex. Jose explained the spill was likely caused by paint leaking during garbage compression. Joe reported the spill to Claims and Compliance Officer Marcelo Menjias, who instructed him to release the truck to the landfill and then the shop. After inspecting the area, Joe confirmed the spill was paint and identified two additional affected streets without water or soil contamination. Later, the property manager authorized Waste Management to proceed with the cleanup.

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ARTESIA SPILL

10:09 am. Joe received an email from Waste Management about truck # 105352 leaking fluid in the Artesia community at 1534 Marton Ct.

!0:30 am Joe arrived at Marton Ct and observed Waste Management truck parked at 1534 Marton with the driver, Jorge Rodriguez and Waste Management route manager Michael Rosenberg waiting

10:40 am. Joe spoke with the driver, Jorge, who mentioned that the leak was likely coming from the truck’s grabber. Upon noticing the leak, Jorge immediately stopped the truck and informed the Waste Management office. He was then told that a mechanic was being dispatched to repair the issue.

10:50 am. Joe then contacted Marcelo, the Claims and Compliance Officer, to inform him about the situation. Marcelo confirmed that he was on his way to the site.

EMAIL TO LEAVE EARLY

Subject: Request for Early Leave on December 24th

Dear Supervisor Marvin,

I hope this message finds you well. I am writing to request your approval to leave work an hour early, at 4:00 PM instead of my usual 5:00 PM, on December 24th. I have a doctor’s appointment scheduled for that evening, and this adjustment would ensure I can arrive on time.

I will make sure all my responsibilities for the day are completed or appropriately handed off before leaving. Please let me know if there are any concerns or if you would like me to make alternative arrangements.

Thank you for your understanding and support.

Best regards,
[Your Full Name]
[Your Position]

LOMBARDY MAILBOX

8:50 am. Joe received an email from Waste Management stating that truck number 313191 had struck the mailbox at 4606 Lombardy Lane
10:45 am. Joe arrived at the site and observed that the door of the mailbox was lying on the ground.
10:50 am. Joe then called Emilio Meadow to verify what had happened. Emilio mentioned that, according to the driver, the incident occurred while the driver was attempting to make room for an oncoming vehicle, resulting in the door of the mailbox being hit.
11:00 am. Joe contacted Marcelo, the Claims and Compliance Officer, to inform him of the incident. Marcelo responded that he would head to the site as soon as possible.
11:05 am. Joe noticed a sign posted on the property and called the number provided. Jim Messina answered the call and explained that the homeowners were out of town, and he was responsible for the property. After Joe explained the incident, Jim authorized Waste Management to proceed with the repairs to the mailbox.

LOMBARDY MAILBOX SUMMARY

Joe received an email from Waste Management reporting that truck #313191 had struck the mailbox at 4606 Lombardy Lane. Upon arriving, Joe observed the mailbox door on the ground and contacted Emilio Meadow, who explained the driver hit the mailbox while making room for an oncoming vehicle. Joe informed Marcelo, the Claims and Compliance Officer, who confirmed he would visit the site. Joe then called the number on a sign posted on the property and spoke to Jim Messina, the caretaker, as the homeowners were out of town. After Joe explained the incident, Jim authorized Waste Management to repair the mailbox.

AFTER CHRISTMAS COMMENT

LEON RHODES

Joe and Leon Rhodes met to discuss the issue of Waste Management using the driveway to turn around. During the meeting, Leon showed Joe a photo of a Waste Management truck reversing on the driveway. Joe requested that Leon email him the photo, and the meeting concluded at that point.

Joe called Leon to remind him that he had not yet received the photo. Leon replied that he would try to send it again.

Later, Joe sent an email to Leon requesting a response with the photo attached.

As of now, Joe is awaiting the photo to proceed with the investigation.

BRUCE SPENCER

Joe tried to contact the customer, Bruce Spencer, again, but there was no answer. No action is required

2000 UNITY WAY

Joe contacted the customer, Keith, to inquire if he had experienced any early-morning noise from a dumpster. The customer responded that there had been no recent noise. He explained that he had previously emailed the school before reaching out to Waste Management and Collier County about the issue. The school principal assured him that the matter would be addressed, and since then, there has been no further noise.

TRENT SEAGRAPES

Joe attempted to contact the customer again to inquire if there were any additional issues, but there was no response. No further action is required.

109 ENCHANTING

Joe visited the location at 109 Enchanting Blvd to investigate a possible water violation but found no evidence of any violations.

2464 ANDREW DR

Joe conducted a follow-up inspection on-site and observed that the hurricane debris, previously placed in a black bag at the curbside, had been removed. No further action is required.

11063 TAMIAMI TRAL EAST

Joe informed Darryl De Francisco that Supervisor Natalie Poch had requested the removal of the dumpster at the vacant building. Joe visited the location to verify whether the dumpster had been removed and found that it was still present.

11063 TAMIAMI TRAIL EAST

Joe informed Darryl De Francisco that Supervisor Natalie had requested the removal of the dumpster at the vacant building located at 11063 Tamiami Trail East. Joe visited the site to verify whether the dumpster had been removed and confirmed that it had been removed.

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SOUTHWIND VILLAGE REPORT

12/30/24

4:01 PM: Joe received an email from Waste Management reporting that truck #313149 was leaking paint in Southwind Village on Fillmore Street.

4:21 PM: Joe arrived at Southwind Village and located the Waste Management truck parked at 295 Fillmore Street. The driver was present along with Waste Management Route Manager Carlos Beto.

4:25 PM: Joe approached the driver, Johnny Jasman, to investigate. Johnny explained that he observed a blue liquid dripping from the tail end of the truck and identified it as paint. He noted that the paint leaked onto the street when the truck compressed garbage.

4:28 PM: Joe contacted Marcelo to report the issue. Marcelo informed him that another Waste Management Route Manager, George, was on his way to the location. Marcelo instructed Joe to release the driver to proceed to the landfill.

4:30 PM: Joe released the driver to continue to the landfill.

4:40 PM: Joe began inspecting the streets for paint leaks. Due to time constraints, Joe postponed the inspection until the following day.

12/31/24

8:35 AM: Joe resumed the inspection in Southwind Village and found no additional evidence of paint leaks. Joe confirmed that the paint had not come into contact with water or soil.

9:30 AM: Joe visited the Southwind Village office to inform management of the incident. Joe spoke with property manager Joyce Coleman, who authorized Waste Management to clean up the paint leak.

Joe received an email from Waste Management regarding a paint leak from truck #313149 in the Southwind Village on Fillmore Street. Upon arriving at 295 Fillmore Street, Joe found the truck along with the driver, Johnny Jasman, and Route Manager Carlos Beto. Johnny explained that the paint leaked onto the street whenever the truck compressed garbage. Joe reported the issue to Marcelo Menejars, Waste Management’s Claims and Compliance Officer. Marcelo informed Joe that another route manager, George, was on his way to the location and instructed Joe to release the driver to proceed to the landfill. After inspecting one additional street, Joe postponed the rest of the inspection until the following day due to time constraints. Joe confirmed that the paint leak did not come into contact with water or soil.

Joe received an email from Waste Management reporting that truck #313149 was leaking paint on the streets in Southwind Village. Upon arriving at Fillmore Street, Joe observed a blue liquid dripping from the rear of the truck. Joe contacted Marcelo, Waste Management’s Claims and Compliance Officer, to report the issue. Marcelo informed Joe that Route Manager George Fenadez was on his way to the location and requested that the driver be released to proceed to the landfill. After releasing the driver, Joe continued inspecting the streets for evidence of paint leaks. Joe confirmed that the paint leak did not come into contact with water or soil.

WAWA GAS STATION

9:15 a.m. Joe received an email from Waste Management reporting that truck #106266 was leaking coolant at 12456 Tamiami Trail East.

10:05 a.m. Joe arrived at 12456 Tamiami Trail East and observed the coolant leak in the Wawa gas station parking lot.

10:08 a.m. Joe assessed the situation and confirmed that the leak was coolant. He determined the spill was limited to one location, covering approximately half a gallon. Joe confirmed that the coolant had not come into contact with water or soil.

10:10 a.m. Joe contacted George Rodriguez, Waste Management personnel responsible for cleanup, who confirmed he was en route to the location.

10:50 a.m. George Rodriguez arrived on-site and began cleaning the coolant spill in the parking lot.

11:30 a.m. Joe informed the Wawa gas station manager about the incident. The manager authorized Waste Management to proceed with the cleanup.

SUMMARY

Joe received a report from Waste Management about truck #106266 leaking coolant at 12456 Tamiami Trail East. Upon arrival, Joe confirmed a coolant spill of approximately half a gallon in the Wawa gas station parking lot, with no contact with water or soil. He contacted George Rodriguez from Waste Management, who confirmed he was on his way to handle the cleanup. George arrived and started cleaning the spill. Joe informed the Wawa gas station manager, who authorized Waste Management to proceed with the cleanup.

BARRETT DRIVEWAY

12:30 pm. Joe received an email from Customer Service regarding a complaint from Kimberly Prior, who reported that Waste Management trucks have been backing onto her driveway at 3186 Barrett Avenue, causing a hole in the ground and damaging her mailbox and trees.

1:21 pm. Joe arrived at 3186 Barrett Avenue and observed tire marks from Waste Management trucks on the driveway. Joe attempted to speak with the customer by knocking on her door but received no response.

2:00 pm. Joe contacted George Rodriguez, the Waste Management personnel responsible for repairs, to inform him of the incident. George stated he would visit the location in the later to assess the situation.

2:30 pm. After further inspection of the driveway, Joe confirmed that Waste Management trucks were responsible for the damage.

TUESDAY 2025 SUMMARY

Joe conducted a follow-up inspection on-site and observed that the customer had placed the construction debris into a large bag. The customer explained that they are consolidating all the debris into a single bag and plan to dispose of it all at once.

Joe conducted a follow-up inspection on-site and observed that the customer had gathered the construction debris into a large bag. The customer explained that they are consolidating all the debris into a single bag and plan to dispose of it once the building renovation is complete.

Joe made a courtesy call to the customer to check if they had any issues. However, the call experienced poor connection and was dropped. When Joe tried calling back, the call went straight to voicemail.

Subject: Follow-Up on Dumpster Removal Communication

Dear [Route Manager’s Name],

I hope this message finds you well. I wanted to check if you’ve been able to communicate with Supervisor Natalie regarding the removal of the dumpster. Please let me know if there are any updates or if additional information is needed from my end.

Subject: Follow-Up on Dumpster Removal Communication

Dear [Route Manager’s Name],

I hope this message finds you well. I wanted to check if you’ve been able to communicate with Supervisor Natalie regarding the removal of the dumpster.

Additionally, we’ve noticed that illegal dumping at the site has increased. Attached are pictures showing the situation before and now for your reference. Please let me know if there are any updates or if additional information is needed from my end.

Looking forward to your response.

NEW YEAR SUMMARY

LEON RHODES

Subject: Follow-Up on Waste Management Truck Incident – Next Steps?

Dear

Leon Rhodes, the customer at 4701 15th Avenue SW, previously reported that a Waste Management truck has been backing onto his driveway. He has now provided a photo as evidence of the incident. Please find the attached file for details.

Could you advise on the next steps to address this issue?

ALESK Z

Subject: Guidance Needed: Waste Management Truck Incident at 1716 Royal Circle

Dear

Before Christmas, a Waste Management truck backed into a tree at 1716 Royal Circle, damaging the Christmas decoration lights. The customer is unsure of how to proceed. Should we close this service request now, or are additional steps required?

Your advice would be appreciated.

109 ENCHANTING BLVD

Subject: Guidance Needed: Service Request Follow-Up

Dear

I have visited this location several times but have not been able to meet the customer. Should I keep the service request open until I am able to meet them, or take other steps? Your advice would be appreciated.

NICK’S DRIVEWAY

Joe received an email from customer service indicating that Nick Holly reported the gravel placed on his driveway by Waste Management has worn out and needs replenishment.

To address the issue, Joe consulted Jeremy for advice. Jeremy informed him that the WM Claims and Compliance Officer, Marcelo, was on vacation and would determine the appropriate course of action upon his return.

Once Marcelo returned, Joe reached out to him, and Marcelo confirmed that due to wear and tear, the driveway required additional gravel to support Waste Management trucks backing onto it.

Joe visited the location and observed that the gravel was nearly depleted.

MOON LAKE LEAK

Joe received an email from Waste Management reporting that truck #106271 was leaking hydraulic fluid at the Moon Lake community.

Upon arriving at Moon Lake, Joe observed the truck parked at 5007 Old Pond Drive and encountered Waste Management mechanic Martin Alvarado leaving the scene. Joe approached Martin to inquire about the issue. Martin explained that the problem was a cracked oil ring on the PTO block, which he had replaced

Joe then spoke with the driver, Every Campus, who stated that he initially thought the liquid on the street was water from the AC. Upon closer inspection, he realized it was hydraulic fluid and immediately called for assistance.

Joe contacted Marcelo to report the incident. Marcelo informed Joe that he would visit the location later to assess the situation.

Joe began tracing the hydraulic fluid leak along Old Pond Drive and Jadin Drive but had to stop due to time constraints, planning to continue the search the next day.

The following day, Joe resumed the search but found no additional leaks. He confirmed that approximately 2 gallons of hydraulic fluid had leaked onto the street. The fluid did not come into contact with soil or water.

2200 ESTEY AVENUE

At 2200 Estey Ave, the customer reported having hurricane debris that needed to be picked up. Joe visited the location and observed the debris. He knocked on the door but received no response. Joe then called the customer and explained that the hurricane debris collection had ended approximately two months ago.

7984 CORADABA

At 7984 Coradaba, the customer reported that the Waste Management garbage truck had placed trash carts on his driveway, making it difficult for him to navigate around them. The customer requested someone to address the issue. Joe called the customer, apologized for the inconvenience, and assured him that he would monitor the situation moving forward.

DARRYL DETRANCESCO

You asked me to inform Daryl to remove the dumpster from the vacant property. The dumpster was removed a week ago; however, the furniture was left on the property. I need your advice on how to proceed.

LEON RHODES 2ND REPORT

Marcelo.

Marcelo, a few months ago, we reported that the damage to the driveway at 4701 15th Avenue SW was not caused by Waste Management. However, the customer has now provided evidence showing a Waste Management truck backing onto their driveway, including a photo as proof. Please review the photos and let me know your thoughts.

Natalie,

The customer, Leo Rose, has finally provided photo evidence of a Waste Management truck backing onto his driveway. Attached is the photo—please review it and let me know how to proceed.

Thank you.

ACIR REPORT

12:12 PM Joe received an email from customer service reporting that a customer claimed a Waste Management truck had damaged his driveway at 4701 15th Ave SW.

1:00 PM Joe arrived at the address, knocked on the customer’s door, but received no response.

1:37 PM Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.

1:45 PM Ricardo Goycoth WM Recycle Route Manager arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.

2:00 PM Joe called Marcelo to inform him of the customer’s complaint. Marcelo stated he would wait for the report.

3:45 PM Joe emailed the report to Supervisor Natalie Pochmara for review and she replied that Marcelo Menejias need to access the damage before the final report

4:20PM Joe called Marcelo to go and examine the damage and he replied that he is in his way to evaluate the damage.

September 30, 2024

9:30 AM Joe called Marcelo to verify what the situation and he confirm that the tire marks were not WM tire marks

January 21, 2025

11:00 am. However, Leon Rhodes has an evidence of WM truck backing onto his driveway

imperial wilderness

1:00 pm. Joe received an email from Waste Management regarding truck number 415751, which services Imperial Wilderness. The email stated that the driver, John Matos, failed to disconnect the wires from the power unit before pulling the compactor, resulting in damage to the breaker box.

2:00 pm. Joe visited the location and observed that the wires and breaker box were damaged, with the wires lying exposed on the ground. He then approached the maintenance supervisor, Juan Colmenares, who explained that when the driver pulled the compactor without disconnecting the wires, it caused the breaker box and related components to be pulled as well, leading to the damage.

2:30pm. Joe contacted Marcelo Manejais, the Claims and Compliance Officer, to inform him about the incident. Marcelo stated that he would visit the site to inspect the situation.

3:33 pm. Joe visited the Imperial Wilderness office, spoke with the Secretary, Deanna Davidson and explained the details of the incident.

Joe received an email from customer service reporting that Roger Castle, a customer, claimed a Waste Management truck had hit his mailbox on Ashton Court in The Woods community.

12:00 p.m.: Joe arrived at 4522 Ashton Court and observed that the mailbox did not appear to have substantial damage. He knocked on Roger Castle’s door but received no response. Joe then attempted to call Roger, but there was no answer.

12:40 p.m.: Roger Castle returned the call, explaining that he was at the hospital with his wife, who was undergoing surgery, and would not be able to address the matter immediately.

12:45 p.m.: Joe contacted Marcelo Maggie, the Waste Management Claims and Compliance Officer, to inform him of the situation. Marcelo stated that Waste Management was not responsible for the damage, as the incident had occurred prior to the truck’s arrival, and they had video evidence to support this. Joe is now waiting for the customer to return from the hospital to continue the investigation.

01/23/25

Subject: Request for Time Off

Hi [Recipient’s Name],

I hope you’re doing well. I’m writing to request time off on Friday morning, January 24th, from 8:30 a.m. to 11:00 a.m. to attend a doctor’s appointment at 8:40 a.m. in North Naples. I plan to return to work immediately afterward and should be back by 11:00 a.m.

Thank you for your understanding.

Best regards,
[Your Name]

01/02/25

11:00 am. Joe received an email from customer service informing him that Nick Stinger reported the gravel placed on his driveway by Waste Management had worn out and needed replenishment, referencing service request number 376569.

11:30 am. To address the issue, Joe consulted Jeremy for advice. Jeremy informed Joe that Waste Management’s claims and compliance officer, Marcelo Menejias, was on vacation and would determine the appropriate course of action upon his return.

01/21/25

Once Marcelo returned, Joe reached out to him, and Marcelo confirmed that due to wear and tear, the driveway required additional gravel to support Waste Management trucks backing onto it. Joe then visited the location and observed that the gravel was nearly depleted.

2:30 pm. Joe visited the location and observed that the gravel was nearly depleted,. After further inspection of the driveway, Joe confirmed that Waste Management trucks were responsible for the worn out.

NEW REPORT 01/24/25

ROGER KASTEL MAILBOX

Joe received an email from customer service reporting that Roger Kastel, a customer, claimed a Waste Management truck had hit his mailbox on Ashton Court in The Royal Wood community.

12:00 p.m.: Joe arrived at 4522 Ashton Court and observed that the mailbox did not appear to have been damage. Joe knocked on Roger Kastel’s door but received no response. Joe then attempted to call Roger, but there was no answer.

12:40 p.m.: Roger Kastel returned the call, explaining that he was at the hospital with his wife, who was undergoing surgery, and would not be able to address the matter immediately.

12:45 p.m.: Joe contacted Marcelo Menejias, the Waste Management Claims and Compliance Officer, to inform him of the situation. Marcelo stated that Waste Management was not responsible for the damage, as the incident had occurred prior to the truck’s arrival, and they had video evidence to support it. Joe is now waiting for the customer to return from the hospital to continue the investigation.

01/24/25

Roger Kastel returned the call and stated that he has photo evidence of the damaged mailbox, which he forwarded. However, he mentioned that he had already repaired the mailbox himself due to the community association’s strict rules. He also indicated that he no longer wishes to pursue the matter but advised that Waste Management drivers should exercise more caution when driving in the neighborhood.

NICK STINGER DRIVEWAY

Joe received an email from customer service stating that Nick Stinger reported the gravel placed on his driveway by Waste Management had worn out and needed replenishment, referencing service request number 376569.

To address the issue, Joe consulted Jeremy for advice. When supervisor Natalie Pochmara was on short break. Jeremy informed Joe that Waste Management’s claims and compliance officer, Marcelo Menejias, was on vacation and would determine the appropriate course of action upon his return.

When Marcelo returned, Joe reached out to him, and Marcelo confirmed that due to wear and tear, the driveway required additional gravel to support Waste Management trucks backing onto it.

Joe then visited the location and observed that the gravel was nearly depleted.

GRAND LELY RESORT

Joe received an email from customer service stating that Daniel Aybar, the property manager of Lily Grand Resorts, reported an incident in which a Waste Management truck struck the arm of the community’s back gate.

Joe visited the location but observed no visible damage. Joe contacted the property manager, Daniel Arbar, who stated he was not present at the scene. However, an eyewitness had reported the incident to him, and the incident was also captured on video. According to the eyewitness, the driver was using the wrong entrance to the community, which led to the truck hitting the arm of the back gate. The property manager stated that the gate arm was promptly restored by the management team.

Due to time constraints, the property manager suggested meeting the next day to assess the damage further.

Joe attempted to contact Marcelo Menejias, the Claims and Compliance Officer, but received no answer and left a voicemail requesting a callback.

The following day, Joe returned to the location and met with the property manager, Daniel Arbor, to examine the damage. It was determined that the Waste Management driver had not only struck the gate arm but had also damaged the power unit box that controls the arm.

The property manager of Grand Lily Resort reported that a Waste Management truck had hit the arm of the back gate. Joe visited the location but did not observe any visible damage. He then called the property manager, who stated that, due to time constraints, he would visit the site the following afternoon to investigate the issue further.

TREE OF LIFE

Joe received an email from Waste Management reporting that truck #212-257 was leaking fluid at 2132 Shadowlawn Drive.
Upon arrival at 2136 Shadowlawn Drive, Joe observed the truck parked behind the building. He noticed a small oil spill on the ground while Waste Management mechanic William Alvarado was working on the vehicle. Joe approached William to inquire about the issue. William explained that a plastic hose at the end of the dipstick had melted, causing the oil to drip.
Joe then called Waste Management’s Claims and Compliance Officer, Marcelo Magic, to inform him of the leak. Marcelo stated that he would head to the location.
Afterward, Joe visited the church property office and spoke with the property manager, Ernest Sarpong. He explained the incident involving the Waste Management truck leaking engine oil in the parking lot. Ernest confirmed that he had authorized Waste Management to proceed with the cleanup.

the tree

Joe was notified about truck #212-257 leaking oil at Shadowlawn Drive. He found the truck, observed a small spill, and learned from mechanic William Alvarado that a melted dipstick hose caused the leak. Joe informed Waste Management’s Claims Officer, Marcelo Magic, who headed to the scene. The property manager, Ernest Sarpong, authorized Waste Management to clean up the spill.

NICK STINGER DRIVEWAY REPORT

Joe received an email from customer service stating that the customer, Nick Stinger, who reported that the gravel on his driveway was wearing out and needed replenishment (service request #379572).

While Supervisor Natalie was on a short break, Joe reached out to Jeremy Florin for guidance. Jeremy mentioned that Waste Management’s Claims and Compliance Officer, Marcelo Menejias, was on vacation and would determine the course of action upon his return.

After Marcelo returned, Joe followed up with him regarding the issue. Marcelo confirmed that due to natural wear and tear, the gravel needed to be replenished to support Waste Management trucks backing onto the driveway.

Joe then visited the location at 2505 Barrett Avenue and observed that the gravel was significantly depleted. After further inspection, Joe confirmed that the driveway needed replenishment to sustain the weight of the Waste Management trucks.

NICK STINFER DRIVEWAY SUMMARY

Joe received a customer service email about Nick Stinger’s request to replenish the worn-out gravel on his driveway (service request #379572). While Supervisor Natalie was on break, Joe consulted Jeremy Florin, who advised that Claims and Compliance Officer Marcelo Menejias would address the issue after returning from vacation. Upon his return, Marcelo confirmed that the gravel needed replenishment due to wear and tear to support Waste Management trucks. Joe then visited 2505 Barrett Avenue and observed significant gravel depletion. After further inspection, Joe confirmed that replenishment was necessary to sustain the trucks backing onto the driveway.

LEON

12:12 PM Joe received an email from customer service reporting that a customer claimed a Waste Management truck had damaged his driveway at 4701 15th Ave SW.

1:00 PM Joe arrived at the address, knocked on the customer’s door, but received no response.

1:37 PM Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.

1:45 PM Ricardo Goycoth WM Recycle Route Manager arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.

2:00 PM Joe called Marcelo to inform him of the customer’s complaint. Marcelo stated he would wait for the report.

3:45 PM Joe emailed the report to Supervisor Natalie Pochmara for review and she replied that Marcelo Menejias need to access the damage before the final report

4:20PM Joe called Marcelo to go and examine the damage and he replied that he is in his way to evaluate the damage.

September 30, 2024

9:30 AM Joe called Marcelo to verify what the situation and he confirm that the tire marks were not WM tire marks

January 21, 2025

11:00 am. Joe received email from customer, Leon Rhodes who provide evidence showing a Waste Management truck backing onto his driveway. Base on this new evidence, it has been confirmed that Waste Management is responsible for the damage

Please write five short paragraphs of a report of a damage lawn at 2525 Ranchester Ct by Waste Management truck please follow the following format.

Paragraph 1:

Joe received an email from Waste Management stating that one of their trucks has damaged a customer’s lawn at 25:25 Rochester Court

Paragraph 2:

Investigator Joe arrive at the location and observe Waste Management truck tire marks on a top of the grass

Paragraph 3:

Joe contacted the waste management claims and compliance officer and inform him about the incident he stated that he will be heading to the location later

Paragraph 4:

Joe drive around the area for any other damage but found nothing

Paragraph 5:

After further inspection it appears that Waste Management truck has damaged the lawn

Paragraph 6

Joe contacted the homeowner and explain the incident to him and the homeowner authorized Waste Management to proceed with the repairs

Incident Report: Hydraulic Fluid Leak

11:11 AM – Joe received an email from Waste Management reporting that truck #105196 was leaking hydraulic fluid at 9528 Curlew Dr.

12:00 PM – Joe arrived at 9528 Curlew Dr. and observed the Waste Management truck parked in the cul-de-sac. The driver, Luis Fernandez, was waiting for a Waste Management mechanic to arrive. When Joe approached Luis to ask about the situation, Luis explained that he had noticed the leak, immediately stopped the truck, and contacted dispatch for assistance.

12:17 PM – Joe called Waste Management Claims and Compliance Officer Marcelo Menejias to report the leak. Marcelo stated that he was on his way to the location.

12:30 PM – Waste Management mechanic William Alvarado arrived and quickly identified the issue as a defective hydraulic motor inside the arm grabber, which was causing the fluid to leak.

1:00 PM – Marcelo and George arrived at the scene. After a brief discussion, Marcelo and Joe retraced the spill and identified three additional affected streets. Joe estimated that approximately two gallons of hydraulic fluid had leaked. The spill had not come into contact with water or soil.

2:30 PM – Joe visited the community office and spoke with property manager John Elvis. Joe explained the incident, detailing the hydraulic fluid spill across three streets. John acknowledged the situation and confirmed that he had authorized Waste Management to proceed with the cleanup.

Joe received a report at 11:11 AM that Waste Management truck #105196 was leaking hydraulic fluid at 9528 Curlew Dr. Upon arrival at noon, he found the truck parked in the cul-de-sac, with the driver, Luis Fernandez, waiting for a mechanic after noticing the leak and calling dispatch. By 12:30 PM, mechanic William Alvarado identified the issue as a defective hydraulic motor in the arm grabber. Marcelo Menejias and Joe later traced the spill across three additional streets, estimating a total leakage of about two gallons, with no contact with water or soil. At 2:30 PM, Joe informed property manager John Elvis, who approved Waste Management’s cleanup efforts.

Joe received a report of a hydraulic fluid leak from Waste Management truck #105196 at 9528 Curlew Dr. The driver had stopped and called dispatch, and a mechanic later identified a defective hydraulic motor as the cause. Marcelo Menejias and Joe traced the spill across three streets, estimating a two-gallon leak with no soil or water contact. Joe informed property manager John Elvis, who approved the cleanup.

Good morning from Joe

A rich man lived in luxury, ignoring Lazarus, a poor beggar suffering at his gate. When both died, Lazarus was carried to Abraham’s side in paradise, while the rich man was tormented in Hades.

Desperate, the rich man begged Abraham for relief, but Abraham reminded him that he had received good things in life while Lazarus suffered. A great chasm now separated them.

The rich man pleaded for Lazarus to warn his brothers, but Abraham said, “If they do not listen to Moses and the prophets, they will not be convinced even if someone rises from the dead.”

Joe received an email from customer service stating that a maintenance manager from the Artesia Community reported a waste management truck had leaked fluid on five streets: Santiago Circle, Martin Street, Artesia Drive, Oceania Drive, and Patton Drive.

Upon arriving at the Artesia Community, Joe observed hydraulic fluid leaks on these streets: Santiago at Artesia West, Martin Court, Perton Drive, and Oceania Drive.

Joe then visited the property management office and spoke with Assistant Property Manager Prentice Mahoney, who mentioned that the property manager was unavailable at the time but would be present later to authorize Waste Management to proceed with the cleanup.

Later, Joe met with the maintenance supervisor, John Apetti, and conducted a golf cart inspection of the community. During this inspection, they identified one additional affected street, bringing the total to six. The impacted streets are as follows: Santiago Street, Artesia West, Oceania Drive, Martin Court, Patton Street, and Perton Drive.

Joe contacted Waste Management’s Claims and Compliance Officer, Marcelo, to report the leak at Artesia Community and left a voicemail requesting a call back.

Additionally, Joe called Property Manager Craig Lamlain and left a voicemail requesting a call back regarding the situation.

ATERSIA COMMUNITY REPORT

Incident Report – Waste Management Hydraulic Fluid Leak

12:54 p.m. – Joe received an email from customer service stating that maintenance supervisor John Apperti from Artesia Community reported a Waste Management truck had leaked fluid on five streets: Santiago Circle, Marton Court, Artesia Drive West, Oceana Drive, and Perton Drive.

1:30 p.m. – Joe arrived at Artesia Community and observed hydraulic fluid leaks on the reported streets: Santiago Circle, Marton Court, Artesia Drive West, Oceana Drive, and Patton Drive.

2:00 p.m. – Joe visited the property management office and spoke with Assistant Property Manager Patrice Mahoney. She mentioned that the Property Manager was unavailable at the time but would be present later to authorize Waste Management to proceed with the cleanup.

2:15 p.m. – Joe met with Maintenance Supervisor John Apperti and conducted a golf cart inspection of the community. During the inspection, John and Joe identified an additional affected street, Vazcula Drive, bringing the total to six impacted streets: Santiago Circle, Marton Court, Artesia Drive West, Betting Drive, and Vazcula Drive. Approximately three gallons of hydraulic fluid had leaked onto the streets, but the spill did not affect water or soil.

3:15 p.m. – Joe attempted to contact Waste Management Claims and Compliance Officer Marcelo Menejias to report the leak at Artesia Community. There was no response, so he left a voicemail requesting a call back.

3:50 p.m. – Joe also called Property Manager Kraig Lamlein and left a voicemail requesting a callback regarding the situation.

4:00 p.m. – Marcelo returned the call and stated that the leak was an old incident that had occurred a few days prior. He requested a re-inspection before proceeding with the report. According to Marcelo, Michelle Scaven was preparing the report and was waiting for Maintenance Supervisor John Apperti to respond to her voicemail.

10:00 a.m. (Next Day) – Marcelo called back and confirmed that the leak was different from what he had initially assumed. He stated that the report should proceed.

11:00 a.m. – Joe visited the Artesia Property Management office and spoke with Property Manager Kraig Lamlein. He explained the Waste Management truck’s hydraulic fluid leak in the community. Kraig acknowledged the issue and confirmed that Waste Management should proceed with the cleanup.

ATERSIA ADDITIONAL INFORMATION

Please rewrite this message: Joe and maintenance supervisor Joe and maintenance supervisor John Apperti used golf cart to retrace the leak throughout the community and evaluate the extent of the spill during the inspection John and Joe identify an additional affected street Vascular drive bringing the total to six imparted street, Santiago Circle Morton Court Artesia drive West, Oceania drive Perton drive and Vascular drive Approximately 3 gallons of hydraulic fluid had leaked onto the streets but the spill did not come into contact with water or soil

Good

Joe and Maintenance Supervisor John Apperti used a golf cart to retrace the leak throughout the community and assess the extent of the spill. During the inspection, they identified an additional affected street, Vazcula Drive, bringing the total to six impacted streets: Santiago Circle, Marton Court, Artesia Drive West, Patton Drive, Oceana Drive, and Vazcula Drive. Approximately three gallons of hydraulic fluid had leaked onto the streets, but the spill did not come into contact with water or soil.

NEW MESSAGE

Joe received an email from Waste Management reporting that one of their trucks had struck the dumpster enclosure door at the Countryside Community on Danny House Way.

The next day, Joe arrived at the community but did not initially see any damage to the dumpster door. He then contacted Nancy Phillips, the person who reported the incident, to confirm the location and details of the damage. She informed him that it was between buildings 7360 and 7380. Upon inspecting the specified area, Joe found the damaged door.

Joe then called Waste Management’s Claims and Compliance Officer, Marcelo, to report the damage, and Marcelo confirmed he was on his way to the location.

Afterward, Joe visited the community office, spoke with the manager, and informed him about the situation. The manager acknowledged the issue and confirmed that Waste Management should proceed with repairing the dumpster enclosure door.

Joe conducted a follow-up visit at 2464 Andrew Drive and observed that the C&D bag was still on the cap side. He left a note emphasizing that it should be removed immediately.

Joe conducted a follow-up visit to the location but did not find the goggles on the driveway.

Joe conducted a follow-up visit and discovered that the irrigation system was not operating, so the violation has been updated.

Joe conducted a follow-up visit at 819 St. Andrews Boulevard and observed no debris. The curbside violation has been resolved.

Joe conducted a follow-up visit at 4514 Acadia Ln and observed that half of the yard waste had been collected, with the rest still remaining. Another follow-up is scheduled for February 20th.

Joe conducted a follow-up visit at 4404 Robins Avenue and observed no yard waste. The violation has been resolved.

Joe conducted a follow-up visit at 2996 Francis Avenue and observed that the trash around the dumpster had been collected. No further action is required at this time.

Joe allowed a few days for the property manager of 2145 Tama Circle to address any potential follow-ups. Since no further action has been required, this service request will be closed.

Joe delivered the trash cart to the customer. No further action is required.

Joe conducted a follow-up visit at 177 6th Street and observed that the yard waste was still at the curbside. He knocked on the customer’s door but received no response. Joe will follow up again on February 20th.

Joe conducted a follow-up visit at 5300 Georgia Avenue and confirmed that the debris had been removed. No further action is required, and the violation has been resolved.

Joe conducted a follow-up visit at 11460 Tamiami Trail East and spoke with the property manager, Adams. Adams mentioned that the landscaping company services the property twice a month and was waiting for them to collect and remove the yard waste. Joe will follow up again on February 20th.

Joe conducted a follow-up visit at 5242 Tremmel Street and confirmed that the debris and bulky items had been removed. No further action is required, and the violation has been resolved.

Natalie, could you please confirm if we have the attached sign that the customer is requesting? Let me know so I can pick it up from the office and deliver it to the customer.

Joe conducted a follow-up visit at 2607 Estey Avenue and spoke with the customer. The bulky items have been removed, and no further action is required. The violation has been resolved.

Joe delivered the new cart to the customer, who was satisfied. No further action is required.

NEW TODAY

Subject: Damage to Dumpster Enclosure Door – Countryside Community

On 02/13/25, Joe received an email from Waste Management stating that a Waste Management truck had struck the dumpster enclosure door at Countryside Community.

Upon arriving at the location, Joe inspected the damage and observed that the enclosure door frame had been impacted by the truck. Further inspection revealed that two screws securing the frame to the door had been removed, and the steel frame was burned.

Joe then contacted Marcelo Menejias, the Claims and Compliance Officer at Waste Management, to inform him of the extent of the damage. Marcelo stated that he would visit the site later in the day to assess the situation.

Later, Joe visited the Countryside Community office and informed the community manager about the incident. The manager acknowledged the issue and confirmed that Waste Management should proceed with the necessary repairs.

AFTERNOON REPORT

Here’s your revised message with improved clarity and flow:

At 4:05 p.m., Joe received an email from Waste Management stating that one of their trucks had struck the dumpster enclosure door at 7320 Saint Alves Way in the Countryside community.

At 10:00 a.m., Joe arrived at the location to inspect the damage. He observed that the enclosure door frame had been impacted by the truck. Upon further inspection, he discovered that one screw securing the frame to the door had been removed and that the steel frame was burned.

At 11:20 a.m., Joe attempted to contact Marcelo, the Claims and Compliance Officer at Waste Management, to inform him of the extent of the damage. There was no response, so Joe left a voicemail requesting a callback.

At 12:06 p.m., Marcelo returned the call and stated that he would visit the site later in the day to assess the situation.

At 12:15 p.m., Marcelo and George Rodriguez arrived to inspect the damage. Marcelo stated that he would wait for the official report before proceeding.

At 12:25 p.m., Joe contacted the property manager, Nancy Phillips, to explain the incident. She acknowledged the issue and confirmed that Waste Management should proceed with the necessary repairs.

This version maintains all key details while improving readability and professionalism. Let me know if you need any further refinements!

ABACO COMMUNITY SPILL

Joe received an email from Waste Management reporting that one of their trucks had leaked fluid at 4613 Bayshore Drive in the Abaco Bay Community.

Upon arriving at Abaco Bay, Joe observed a fluid leak in front of the three dumpsters. He then contacted Waste Management’s claims and compliance officer, Marcelo Menejias, who stated that he would be arriving within two hours to inspect the spill.

Joe proceeded to drive around the community to check for additional leaks but found none. It appears that approximately two liters of hydraulic fluid leaked in front of the dumpsters, with no contact with water or soil.

Joe then visited the Abaco Bay Community office and informed the manager, Maggie, about the incident. He provided details regarding the hydraulic fluid leak, and Maggie acknowledged the situation, confirming that she had authorized Waste Management to proceed with the cleanup.

BAYSHORE SPILL

Joe received an email from Waste Management reporting that truck number 212070 had leaked hydraulic fluid at 4613 Bayshore Drive in the Abaco Bay Community.

Upon arriving at Abaco Bay Community, Joe observed a fluid leak in front of the three dumpster enclosures. He then contacted Waste Management’s claims and compliance officer, Marcelo Maging, who stated he would arrive within two hours to inspect the spill.

Joe proceeded to drive around the Abaco Bay Community to check for additional leaks but found none.

He attempted to contact the Abaco Bay Property Management Company but was unable to reach the property manager, so he left a voicemail requesting a callback.

Later, property manager Bora Augusta returned the call, and Joe provided details about the hydraulic fluid leak. She acknowledged the issue and confirmed that Waste Management had been authorized to proceed with the cleanup.

Joe then requested the GPS data for truck number 212070 to track its route. He backtracked its path, identifying the initial leak at 1700 Windstar Dr and following it to the current location at 4613 Bayshore Dr.

CURB DAMAGE

Joe received an email from customer service regarding a report from a resident, Anne Crawshaw Coquin, who suspected that a Waste Management truck had damaged the curb at the intersection of Grandville Court and St. James Way in the Countryside community.

Joe visited the location, observed the damage, and spoke with Anne, who stated that while she did not witness the truck causing the damage, she strongly believes Waste Management was the only heavy-duty vehicle operating in the area during that time. According to Anne, she had walked her dog earlier and saw no damage, but when she walked her dog later, she noticed it.

Joe then contacted Waste Management’s Claims and Compliance Officer, Marcelo Menejias, who said he would review footage from the truck operating in the area, along with other related videos, before proceeding with the investigation.

Joe is now awaiting the outcome of Waste Management’s video review to determine the next steps.

CURB DAMAGE 2

Joe received an email from customer service stating that a customer, Anne Crawshaw Coquin, reported a Waste Management truck had damaged the curb at the intersection of Grandville Court and Saint James Way in the Countryside community.

Joe visited the location, inspected the damage, and spoke with Anne Crawshaw, who mentioned that while she did not witness the truck causing the damage, she strongly believes the Waste Management garbage truck was the only heavy-duty vehicle operating in the area at that time. She explained that she had walked her dog the previous evening and saw no damage, but upon walking her dog the following morning, she noticed it.

Joe then contacted Waste Management’s Claims and Compliance Officer, Marcelo Menejias, who confirmed that he would review footage from the truck operating in the area, along with other related videos, before proceeding with the investigation.

On 03/11/25, Joe followed up with Marcelo Menejias regarding the status of the investigation. Marcelo informed him that he was still waiting for Ricardo Goycochere’s findings and that the investigation remained ongoing.

At this time, Joe is still awaiting the results of Waste Management’s video review to determine the next steps.

CURB DAMAGE RESPONSIBLE AND NOT RESPONSIBLE

Joe received an email from customer service stating that a customer, Anne Crawshaw-Coquin, reported a Waste Management truck had damaged the curb at the intersection of Grandville Court and Saint James Way in the Countryside community.

Joe observed that the curb was damage but no visible tire marks, or other signs suggesting involvement by a Waste Management truck.

Joe then contacted Waste Management’s Claims and Compliance Officer, Marcelo Menejias, who stated that he would review footage from Waste Management truck servicing the area, along with other related videos, before proceeding with the investigation.

03/11/25,

Joe followed up with Marcelo Menejias regarding the status of their review. Marcelo mentioned that he was still waiting for Ricardo Goycochea’s findings and that the investigation remained ongoing.

03/12/25

Marcelo called Joe and informed him that, after reviewing the video footage, Waste Management concluded that the truck servicing the area was responsible for the damage.

Joe then went to the Countryside Community office and spoke with property manager Rose Clarkson. Joe informed her about the Waste Management truck damaging the curb at the intersection of Granville and Saint James Way. Rose acknowledged the issue and confirmed that Waste Management should move forward with the repairs.

Joe observed that the curb was damage but no visible tire marks, or other signs suggesting involvement by a Waste Management truck.

Joe then contacted Waste Management’s Claims and Compliance Officer, Marcelo Menejias, who stated that he would review footage from WM truck servicing the area, along with other related videos, before proceeding with the investigation.

03/11/25,

Joe followed up with Marcelo Menejias regarding the status of their investigation. Marcelo mentioned that he was still waiting for Ricardo Goycochea’s findings and that the investigation remained ongoing.

03/12/25

Marcelo called Joe and informed him that, after reviewing the video footage, Waste Management concluded that the truck servicing the area was not responsible for the damage.

Joe called Anne Crawshaw and informed her that, following a review of the video footage, Waste Management determined they were not responsible for the damage. Additionally, a site assessment found no tire marks or any evidence linking a Waste Management truck to the incident. Therefore, Waste Management is not liable for the damage.

CURB DAMAGE WAITING

Joe observed that the curb was damage but no visible tire marks, or other signs suggesting involvement by a Waste Management truck.

03/11/25,

Joe followed up with Marcelo Menejias regarding the status of their review. Marcelo mentioned that he was still waiting for Ricardo Goycochea’s findings and that the investigation remained ongoing.

As at now, Joe is still awaiting the outcome of Waste Management’s video review to determine the next steps,

MONDAY MORNING

Joe contacted the customer at 710 Hull Ct as a courtesy to verify that waste management services were being properly provided. The customer confirmed that the service has been excellent and expressed their satisfaction.

Joe was on location for a recheck and observed that Waste Management had collected the yard waste, Violation has been abated

Joe contacted the customer at 152 Fleur De Lis Ln to confirm whether Waste Management has been placing the trash carts as expected. The customer stated that everything has been fine so far

Joe was on location again to address concerns about bulky items being placed outside before the scheduled collection day. However, no bulky items were present. Joe attempted to contact Jenny for clarification on the item’s location but did not receive an answer. No further action is required.

MAILBOX DAMAGE

Joe received an email from customer service stating that a customer, Oscar Meza, reported a Waste Management truck had struck his mailbox at 5346 Warren Street.

Upon arriving at the location, Joe observed that the mailbox stand was damaged and broken into pieces. He immediately contacted Oscar Meza, who explained that when he placed the trash cart out in the morning, the mailbox was intact. However, upon returning to retrieve the cart, he found the mailbox broken, with the trash cart beside it.

Joe attempted to contact Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but received no answer. He left a voicemail requesting a call back.

After further inspecting the mailbox, Joe found no green or yellow paint marks that would indicate a Waste Management truck had struck it. Additionally, there were no tire marks near the mailbox.

Joe called Marcelo again to confirm whether he had received the message, but there was no response. He is now waiting for Marcelo’s reply to proceed with the investigation.

MAILBOX AND GATE REPORT

5346 WARREN ST

Joe received an email from customer service regarding a report from Oscar Meza, who claimed that a Waste Management truck had struck his mailbox at 5346 Warren Street.

Upon arriving at the location, Joe observed that the mailbox stand was severely damaged and broken into pieces. He immediately contacted Oscar Meza, who explained that when he placed his trash cart out in the morning, the mailbox was intact. However, upon retrieving the cart later in the day, he found the mailbox broken, with the trash cart positioned beside it.

Joe attempted to reach Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unable to get a response. He left a voicemail requesting a callback.

During his inspection, Joe found no green or yellow paint marks that would suggest the mailbox had been struck by a Waste Management truck. Additionally, there were no visible tire tracks near the area.

Joe followed up with Marcelo again, and Marcelo stated that he would review footage from the truck operating in the area, as well as other relevant video recordings, to assess the situation before moving forward with the investigation.

Currently, Joe is awaiting the results of the video review to determine the next course of action.

301 PIER C

Joe received an email from Waste Management stating that truck number 105259 had struck the entrance gate of Naples Land Yacht Harbor.

Upon arriving at the scene, Joe observed that the gate had been torn off its hinges and secured to the fence. Parked nearby at 5 Grouper Drive was West Management truck, with driver Daniel Leyva and Waste Management route manager Michael Rosenberg present.

Joe spoke with Daniel Leyva to understand what had occurred. Leyva explained that after completing his work in the community, he was exiting through the gate when it unexpectedly began to close. As the truck was nearly through, the gate struck it, became entangled with the tailgate, and was ultimately ripped off.

Joe then contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, to report the incident. Marcelo confirmed that he was on his way to the site.

Joe also spoke with David Hager, who oversees the community gates. Hager stated that he had already informed the president of Naples Land Yacht Harbor about the incident. They agreed that the community would handle the gate repairs and submit the invoice to Waste Management for reimbursement.

Later, Joe contacted Michael Espanola, the community’s president, to confirm the details. Espanola acknowledged the situation and reiterated that the community would proceed with repairs and bill Waste Management for the costs.

GOOD MORNING

Subject: Please Handle Trash Carts with Care

Good morning,

A customer has reported that their trash carts are being repeatedly thrown in the middle of their driveway, occasionally damaging the wheels. Please inform the driver to be careful and ensure carts are placed back properly after collection.

We appreciate your attention to this matter and your commitment to providing great service. Thank you for your cooperation.

Subject: Reminder: Yard Waste Pickup Concern

Good morning,

A customer has reported that their yard waste has been repeatedly missed on collection days. Please inform the driver to pay close attention to all streets and ensure no scheduled pickups are overlooked.

Thank you for your attention to this matter and for your continued dedication to excellent service.

Subject: Customer Concern: Trash Spill on Driveway

Good morning,

A customer has reported that the garbage truck spilled trash on their driveway, which has attracted unwanted animals and raised health concerns.

Please inform the driver to be more careful when handling the trash to prevent any future spills.

Thank you for addressing this promptly.

3837 28^th Ave SW

The customer reported that her yard waste was not picked up, an issue that has occurred multiple times. Joe contacted the customer and visited the location to verify the complaint and check if the yard waste was still at the curb. The customer confirmed the problem and noted that whenever the first house on the street has no yard waste, the drivers do not check the rest of the street.

While inspecting the area, Joe observed that yard waste remained uncollected at three houses on the same street. He apologized to the customer and assured her he would monitor the situation moving forward. Joe attempted to reach the Route Manager but was unsuccessful, so he followed up with an email requesting that a truck return to collect the remaining yard waste.

2965 41^st Ave NE

The customer returned the call and speculated that either a new driver was on the route or the driver was intentionally throwing the trash carts on the driveway. She explained that she couldn’t move the trash cart to the curb because of its broken wheels.

Joe apologized for the inconvenience and assured her that he would monitor the situation. Joe also informed her that he would check whether the wheels could be replaced or if a new trash cart was needed. The customer mentioned that she would be at work but would call in the afternoon to follow up on the process.

NEW REPORTS PROPERTY DAMAGE

MAILBOX DAMAGE

Joe received an email from customer service regarding a report from Oscar Meza, who claimed that a Waste Management truck had struck his mailbox at 5346 Warren Street.

Joe arrived at the site and observed the mailbox stand was severely damaged and broken into pieces. Joe immediately contacted Oscar Meza, who explained that when he placed his trash cart out in the morning, the mailbox was intact. However, upon retrieving the cart later in the day, he found the mailbox damaged.

Joe inspected the mailbox carefully and found no green or yellow paint marks that would suggest the mailbox had been struck by a Waste Management truck. Additionally, there were no visible tire tracks near the area.

Joe attempted to reach Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unable to get a response. Joe left a voicemail requesting a callback.

Currently, Joe is awaiting the results of the video review to determine the next course of action.

ENTRANCE GATE

Joe received an email from Waste Management stating that truck number 105259 had struck the entrance gate of Naples Land Yacht Harbor.

Joe arrived at the site and observed the gate had been torn off its hinges and secured to the fence. Parked nearby at 5 Grouper Drive was West Management truck, with driver Daniel Leyva and Waste Management route manager Michael Rosenberg present

Joe spoke with the truck driver Daniel Leyva who stated that after completing his work in the community, he was exiting through the gate when the gate unexpectedly began to close. As the truck was nearly through, the gate struck the truck and became entangled with the tailgate, and was ultimately ripped off.

Joe then contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, to report the incident. Marcelo confirmed that he was on his way to the site.

GENERAL REOPRT 2025 READY

GENERAL REPORT 2025

SPILL

12:54 pm. Joe received an email from Customer Service stating that a customer, John More reported that a Waste Management truck had leaked hydraulic fluid on Luciana Way

1:30 pm. Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,

2:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

2:30 pm. Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

3:05 pm. Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace and noted that approximately, three gallons of hydraulic fluid leaked in the community and had not come into contact with water or soil.

3:15 pm. Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive and confirmed that he had authorized Waste Management to proceed with the clean-up

MAILBOX DAMAGE

Joe received an email from customer service regarding a report from Oscar Meza, who claimed that a Waste Management truck had struck his mailbox at 5346 Warren Street.

Joe attempted to reach Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unable to get a response. Joe left a voicemail requesting a callback.

Currently, Joe is awaiting the results of the video review to determine the next course of action.

ENTRANCE GATE

Joe received an email from Waste Management stating that truck number 105259 had struck the entrance gate of Naples Land Yacht Harbor.

Joe then contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, to report the incident. Marcelo confirmed that he was on his way to the site.

DAMAGE GRASS

2:34 PM Joe received an email from Waste Management stating that one of their trucks had driven over the grass on Everett Street.

2:49 PM Joe arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.

2:53 PM Joe briefly discussed the incident with Emilio, who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.

2:59 PM Joe observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 1 yard in width.

3:08 PM Joe called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would be on his way to inspect the damage but mentioned that any action would depend on the property owner’s decision.

3:30 PM Joe walked around Everett Street to check for additional damage but found none.

4:10 PM Joe visited the homeowner at 6059 Everett Street to explain the situation. He informed the homeowner, Tammy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer of Waste Management was on his way to assess the damage and begin the repair process. Tommy agreed but mentioned that her husband, David Minton, would need to confirm before proceeding.

4:18 PM Joe called Tammy’s husband, David Minton, and explained the incident. Joe informed David that the Waste Management claim and compliance officer was on his way to assess the damage and start the repair process, which David acknowledged.

CURB DAMAGE

Joe observed that the curb was damage but no visible tire marks, or other signs suggesting involvement by a Waste Management truck.

03/11/25,

03/12/25

Marcelo called Joe and informed him that, after reviewing the video footage, Waste Management concluded that the truck servicing the area was not responsible for the damage.

DRIVEWAY DAMAGE

Please write five shorts paragraphs of a report of a customer reported that WM trucks has damaged their driveway by reversing on the driveway at 2050 Bellaire Blvd. Using the following format to write the report

Paragraph 1

Joe received an email from customer service stating that John Marshall reported that WM trucks has been backing up on his driveway resulting in damaging the driveway at 2050 Bellaire Blvd

Paragraph 2

Joe arrived at the location and observe that the driveway has been cracked with many cracks on the driveway

Paragraph 3

Joe contacted WM claims and compliance officer Marcelo magic to inform him about the driveway complaint Marcelo replied that he will be heading to the location letter

Paragraph 4

After further inspection it’s appears that there’s no tire marks on the driveway that matches with WM trucks.

Paragraph 5

Joe contacted the homeowner and explained

Sure! Here’s a clearer and more professional version of the message:

Joe received an email from Waste Management stating that a customer, Gonzalez Raphael, reported damage to his driveway at 3904 68th Avenue Northeast, allegedly caused by a Waste Management truck.

Joe visited the location and knocked on the customer’s door but did not receive a response. He inspected the driveway and observed several tire marks, but found no definitive evidence that they were made by a Waste Management truck.

Joe then called Marcelo, who informed him that the customer had sent him video footage and a photo showing a Waste Management truck reversing onto the driveway.

Let me know if you’d like it made more formal, casual, or tailored for a report or email.

Sure! Here’s a clearer and more professionally written version of your message:

Joe arrived at the location and observed that the driveway had been damaged. Upon further inspection, he noticed multiple tire marks on the driveway, including ones that appeared to be from a Waste Management truck.

Joe contacted Marcelo Menejias, the Claims and Compliance Officer at Waste Management. Marcelo confirmed that he had reviewed the video footage provided by the customer and concluded that Waste Management was responsible for the damage. He also stated that red reflectors will be installed on the driveway to prevent Waste Management trucks from using it in the future.

Joe then called and spoke with the customer, who confirmed the complaint. The customer explained that Waste Management trucks have been using her driveway to turn around, resulting in the damage. She stated that the driveway will be repaired and the invoice will be sent to Waste Management for reimbursement.

Let me know if you’d like this version to sound more formal, casual, or adapted for a specific report format.

NON COMPLIANCE

“Joe visited the location and confirmed that violations exist.”

“Waste Pro, the tag washer, and Joe visited the location and did not find any items. The washer has been removed.”

“Joe received an email from Waste Pro regarding a non-compliance issue at 1009 Michelin Court. Joe visited the location, inspected the tires, and courteously explained to the customer the proper way to dispose of them. The customer understood and immediately agreed to take the three tires to the landfill for proper disposal.”

“After receiving an email from Waste Pro about a non-compliance issue at 1009 Michelin Court, Joe visited the site, inspected the tires, and politely informed the customer of the correct disposal procedure. The customer acknowledged the guidance and promptly agreed to take the three tires to the landfill for proper disposal.”

“Joe received an email from Waste Pro regarding a non-compliance issue at 1003 Bastia Court. Joe visited the location, inspected the two TVs, and politely explained to the customer how to properly dispose of them. The customer understood clearly and promptly agreed to take the TVs to the landfill for proper disposal.”

“Joe received an email from Waste Pro regarding a non-compliance issue at 807 Tempest Terrace. Joe visited the location, inspected the C&D debris, and attempted to contact the resident by knocking on the door, but there was no response. Joe left an educational booklet near the debris explaining proper C&D disposal procedures and will revisit the location at a later time.”

“Joe received an email from Waste Pro regarding a non-compliance issue at 956 Hamilton Street. Joe visited the location but found no items at the curbside. The violation has been abated at this time.”

“Joe received an email from Waste Pro regarding a non-compliance issue at 960 Hamilton Street. Joe visited the location but did not find any items at the curbside.”

SERVICE REQUEST UPDATE

As discussed, you agreed to proceed with the driveway repairs and submit the invoice to Waste Management for reimbursement. Please send the invoice to Marcelo Menejias, Claims and Compliance Officer at Waste Management, via the following email address:

[Insert Email Address]

Thank you.

Following our conversation, you agreed to complete the driveway repairs and submit the invoice to Waste Management for reimbursement. Kindly send the invoice to Marcelo Menejias, Claims and Compliance Officer, at the email address below:

[Insert Email Address]

Thank you for your attention to this matter.

Subject: Driveway Repair and Invoice Submission

Dear [Customer’s Name],

As discussed, you agreed to proceed with the driveway repairs and submit the invoice to Waste Management for reimbursement. Once the repairs are completed, please send the invoice to Marcelo Menejias at the following email address:

[Insert Email Address]

Please let me know if you have any questions.

Joe made a second attempt to contact the customer but received no answer. He left a voicemail again requesting a call back.

Joe attempted to contact the customer but received no response. He left a voicemail requesting a call back.

Joe spoke with Marcelo, who requested to see a photo of the dress affected by the grease before proceeding further.

Joe spoke with the customer, who confirmed that a Waste Management driver replaced the broken wheels. As a result, no further action is needed.

Joe visited the customer, who mentioned that he works from home and usually observes the driver. However, he was not home during the recent collection days. He said he will monitor the driver during future visits and provide more information if available.

EVERGLADES TODAY

“Joe informed the customer that he would be at their location on April 14th to address the trash cart issue. Joe visited the customer and delivered a new trash cart, which the customer was pleased to receive. Everglades.”

“Joe was on location for a follow-up inspection and observed that the yard waste still remains. He will recheck on 04/21/25. 509 Stokes Ave.”

“Joe was on location for a recheck and observed that the household items have been removed. No further action is required. 501 Palmetto Ave.”

“Joe was on location for recheck and observed that the yard waste still remains. He will return on 04/21/25. 507 Boston Ave.”

“Joe was on location for a check and observed that yard waste still exists. Joe will follow up on 04/21/25. 1036 Ringo Ln.”

“Joe called the customer several times but received no answer. Since there has been no response to date, the case will be closed until the customer calls back, at which point it will be reopened. 4234 Hendry St.”

“Joe emailed Waste Management regarding the customer service issue and is currently waiting for their response. 2965 Chesapeake Bay Ct.”

“Kat, I’ve collected the yard waste and placed it in the paper bag you provided. Everything is all set for Waste Pro to collect it now. Cheers. 1418 Plum St.”

“Joe emailed Waste Management regarding the customer service issue and is currently waiting for a response from them.”

“Joe delivered a new cart to the customer, but the customer called to report that the size was different from the original. The original cart was 96, while the new one was 64. Joe then returned to exchange the 64 cart for the 96 cart.”

“Joe made a courtesy call to the customer to inquire about Waste Pro’s performance. The customer responded that he is still waiting for Waste Pro to show up before he can evaluate their performance.”

“Joe was on location for a follow-up inspection and observed that the demolition debris is still present. Joe knocked on the customer’s door but received no response and attempted to reach the customer by phone with no answer. Joe will try again later. 1509 Peace Way.”

“Joe was on location for a follow-up inspection and observed that the demolition debris has been removed. No further action is required.”

SOILED DRESS EMAIL

The customer reported that a Waste Management recycling truck left grease on their recycling cart. When the customer’s wife went to retrieve the cart, the grease transferred onto her dress.

Joe contacted the customer to verify the complaint. The customer confirmed the issue and inquired about who would be responsible for the damage to his wife’s dress.

Following Supervisor Natalie Pochmara’s guidance, Joe reached out again to request a photo of the soiled dress. The customer stated he was currently busy but would send the photo when available.

The customer has since submitted the photo and is requesting reimbursement for the damage to his wife’s dress caused by the Waste Management recycling truck.

MAILBOX DAMAGE CYNTHIA

3:30 pm. Joe receive an email from customer service regarding a report from Cynthia Brooks who claimed that Waste Management truck had struck her mailbox on Saturday, April 12, 2025 at 141 15th Avenue SW

4:10 pm. Joe contacted the customer by phone to inform her that he will be at the location the following morning to address the issue

04/15/25

9:30 am. Joe arrived at the site and observed the mailbox was damaged. Joe reached out to the customer Cynthia Brooks who explained that on Saturday morning between 9:30 am-10:00 am she noticed her mailbox was down immediately she’s suspected waste management garbage truck might be responsible because that was the only heavy duty truck operating in the area at that time

9:45 am. Joe inspected the mailbox carefully and fined no green or yellow paint marks that will suggest the mailbox has been struck by Waste Management truck. Additionally there were no visible tire marks near the area

9:55 am. Joe attempted to reach out to Marcelo Manejias Waste Management claims and compliance officer but was unable to get a response Joe left a voicemail requesting a call back

9:55 am. Joe contacted Marcelo Menejias claims and compliance officer who stated that he will review footage from the truck operating in the area on Saturday, April 12, 2025 as well as other relevant video recordings to access the situation before moving forward with the investigation

Currently Joe is awaiting the results of the video review to determine the next course of action

3:30 pm. Joe received an email from Customer Service regarding a complaint from Cynthia Brooks. She reported that a Waste Management truck had allegedly struck her mailbox on Saturday, April 12, 2025 at her residence located at 141 15th Avenue Southwest.

4:10 pm. Joe contacted Cynthia Brooks by phone and informed her that he would visit the location the following morning to investigate the matter.

04/15/25

9:15 am. Joe arrived at the location and observed that the mailbox was indeed damaged. Joe spoke with Cynthia Brooks, who stated that she noticed the mailbox was down between 9:30 a.m. and 10:00 a.m. on Saturday morning. She suspected a Waste Management truck may have been responsible, as it was the only heavy-duty vehicle operating in the area at that time.

9:20 am. Joe conducted a careful inspection of the mailbox. Joe found no green or yellow paint transfer that would suggest contact with a Waste Management vehicle. Additionally, there were no visible tire marks or other evidence in the surrounding area.

9:30 am. Joe attempted to contact Marcelo Menejias, Claims and Compliance Officer at Waste Management, but was unable to reach him. A voicemail was left requesting a call back

Joe is currently waiting on Waste Management response to determine the appropriate next steps.

4:10 pm. Joe contacted Cynthia Brooks by phone and informed her that he would visit the location the following morning to investigate the matter.

04/15/25

9:30 am. Joe contacted Marcelo Menejias claims and compliance officer who stated that he will review footage from the truck operating in the area on Saturday 04/12/25 as well as other relevant video recordings to access the situation before moving forward with the investigation

Currently Joe is awaiting the results of the video review to determine the next course of action

MAILBOX SHORT NOTE

The customer reported that their mailbox was struck by a Waste Management truck. Joe visited the customer’s location to investigate the complaint and inspect the mailbox. He then contacted the customer, who stated she suspected Waste Management was responsible for the damage. Upon inspection, Joe found no green or yellow paint marks that would indicate the mailbox had been struck by a Waste Management vehicle.

The customer reported that their mailbox was struck by a Waste Management truck. Joe visited the location to investigate the complaint and inspect the mailbox. He contacted the customer, who stated she suspected Waste Management was responsible for the damage. Upon inspection, Joe found green and yellow paint marks on the mailbox, indicating that it had likely been struck by a Waste Management vehicle.

WM RESPONSIBLE

Joe conducted a thorough inspection of the mailbox and found green and yellow paint on its surface, suggesting that a Waste Management vehicle may have made contact with it.

FOLLOW-UP CALL

“Joe made a courtesy call to the customer to confirm whether Waste Management had returned to collect the yard waste that day and to check if she had any other concerns. The customer confirmed that Waste Management had come back for the yard waste, and reported that everything was fine.”

“Joe followed up with the customer as a courtesy to check if Waste Management had returned to pick up the yard waste that day and to see if she had any other issues. The customer confirmed that the yard waste had been collected and everything was in order.”

“Joe followed up with the customer and was able to reach her. Joe inquired about her complaint regarding Waste Pro collecting both recycling and trash in the same truck. The customer expressed her frustration, stating that it’s disheartening to take the time to separate recyclables from trash, only to see Waste Pro mix them together, which defeats the purpose. She mentioned that she would try to gather evidence before calling again.”

“Joe successfully reached the customer during a follow-up call and asked about her concern regarding Waste Pro collecting both recycling and trash in the same truck. The customer shared her disappointment, saying it’s discouraging to sort recyclables separately only to see them combined during pickup, which undermines the whole effort. She mentioned that she plans to gather evidence before reaching out again.”

TODAY’S FLUID LEAKED

04/15/25

3:30 pm. Joe received an email from Waste Management reporting that one of their trucks had leaked fluid on 41st Avenue Northeast.

04/16/25

9:30 am. Joe arrived at the reported location and observed a small fluid leak on the street.

9:45 am. Joe attempted to contact Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but received no response. Joe left a voicemail requesting a callback.

10:20 am. Joe spoke with Marcelo Menejias, the Claims and Compliance Officer for Waste Management, who confirmed he would be going to the site to inspect the leak.

10:30 am. Joe drove up and down 41st Avenue NE to check for any additional leaks but found none. He identified the leaked fluid as coolant, estimating approximately half a gallon. The coolant did not come into contact with any water sources or soil.

GATE INCIDENT

10:15 a.m. – Joe received an email from Customer Service stating that a customer reported a Waste Management truck had once again backed into her gate, causing damage.

1:50 p.m. – Joe arrived at the site and observed a dent on the upper part of the gate.

Joe immediately contacted the customer and spoke with her directly. She confirmed the incident, stating that her father heard a loud noise consistent with a vehicle hitting the gate. However, by the time he arrived at the scene, the garbage truck was already a distance away. The customer also mentioned that the gate is now difficult to open due to the damage.

Joe attempted to reach Marcelo from Magic Waste Management, the Claims and Compliance Officer, to report the incident. There was no answer, so Joe left a voicemail requesting a call back.

Joe then conducted a detailed inspection of the area and observed multiple tire marks on the street, including those consistent with Waste Management trucks. However, he did not find any yellow or green paint marks on the gate.

Joe is currently awaiting a response from Waste Management in order to proceed with the investigation.

SPILLS AND PROPERTY DAMAGES REPORTS

SPILL

12:54 pm. Joe received an email from Customer Service stating that a customer, (John More) reported that a Waste Management truck had leaked (hydraulic fluid) (on Luciana Way)

12:54 pm. Joe received an email from Waste Management stating that a one of their trucks was leaking fluid at 272 Adkins Ct

1:30 pm. Joe arrived at the location and observed fluid leaks on Luciana Way,

1:30 pm. Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,

2:30 pm. Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

10:20 am. Joe spoke with Marcelo Menejias, the Claims and Compliance Officer for Waste Management, who confirmed he would be going to the site to inspect the leak.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be (hydraulic fluid.)

3:05 pm. Joe drove through the area to check for additional leaks and found none and noted that about (three gallons) of (hydraulic fluid) had leaked and did not come into contact with water or soil.

3:15 pm. Joe visited the office and spoke with the property manager, (Brysen Russell,) and informed him about the leak. The manager confirmed that he had authorized Waste Management to proceed with the clean-up

MAILBOX

Joe received an email from customer service stating that a customer, Oscar Meza, reported a Waste Management truck had struck his mailbox at 5346 Warren Street.

Joe received an email from Waste Management stating that one of their trucks had struck a mailbox at 5346 Warren Street.

Joe arrived at the reported location and observed the mailbox damaged.

Upon arriving at the location, Joe observed that the mailbox stand was damaged and broken into pieces. Joe immediately contacted Oscar Meza, who explained that when he placed the trash cart out in the morning, the mailbox was intact. However, upon returning to retrieve the cart, he found the mailbox broken, with the trash cart beside it.

2:30 pm.Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback

9:45 a.m.: Joe called Marcelo, the claims and compliance officer, to report the coolant leak at 6066 Adkins Avenue. He also asked if it was okay to release the driver. Marcelo confirmed that the driver could be released and said he would visit the site later in the day.

After inspecting the area and finding no additional damage,

Joe contacted the homeowner, Mary Linhard who requested that Waste Management repair the mailbox

Joe drove around the area to find any additional leaks and Angel search the following streets and found more lakes on the streets Collier boulevard, John Street, Davis boulevard, St Andrews boulevard and Holland Street. It appears that approximately have a gallon of hydraulic fluid leaks on the street however; the hydraulic fluid did not come into contact with water or soil

4:40 PM: Joe began inspecting the streets for paint leaks. Due to time constraints, Joe postponed the inspection until the following day.

WAITING ON VIDEO REVIEW

As at now, Joe is still awaiting the outcome of Waste Management’s video review to determine the next steps,

Based on the evidence and observations, it appears that Waste Management is not responsible for damaging the mailbox.

MAILBOX RESPONSIBILITY

Marcelo called Joe and reported that video footage from Waste Management trucks servicing that street shows the mailbox was already damaged before either truck arrived on Saturday, April 12th, 2025. This confirms that the damage occurred prior to Waste Management’s services.

Joe then contacted the customer, Cynthia Alvarez, who had filed the complaint, to inform her that based on the evidence gathered; Waste Management is not responsible for the mailbox damage.

Marcelo informed Joe via phone that video footage from the Waste Management trucks servicing the street on Saturday, April 12th, 2025, clearly shows the mailbox was already damaged before either truck arrived. This evidence confirms the damage occurred prior to Waste Management’s presence.

Joe subsequently reached out to the customer, Cynthia Alvarez, who had submitted the complaint, and explained that Waste Management is not liable for the mailbox damage based on the findings.

Marcelo called Joe and reported that both GPS data and video footage from the Waste Management trucks indicate the gate was already damaged before either truck serviced the street on Monday, April 14th. This confirms the damage occurred prior to Waste Management’s arrival.

Joe then contacted the customer, Bellingham Johnson, who had filed the complaint, to inform her that, based on the evidence collected, Waste Management is not responsible for the damage to the gate.

Marcelo informed Joe that GPS data and video footage from the Waste Management trucks confirm the gate was already damaged before either truck serviced the street on Monday, April 14th. This evidence verifies the damage occurred prior to Waste Management’s arrival.

Joe then followed up with the customer, Bellinger Johnson, who had submitted the complaint, to explain that Waste Management is not liable for the damage to the gate based on the findings.

MAILBOX VALEQUST

Joe received an email from Waste Management reporting that truck #312-532 had struck a mailbox at 2023 4th Avenue Northeast.

Upon arriving at the location, Joe observed that the mailbox was damaged. After a careful inspection, Joe noted that the mailbox had been slightly shifted to the right.

Joe then contacted Marcelo Menejias, the Claims and Compliance Officer at Waste Management, who stated that he would wait for the official report before proceeding.

Afterward, Joe spoke directly with the customer, Natalie Valequest. (239) 293-1661, email (natalieBell94@gmail.com) Joe explained that a Waste Management truck had hit her mailbox, causing it to shift slightly. Natalie acknowledged the incident and authorized Waste Management to proceed with the repair.

Joe received an email from Waste Management indicating that truck #312-532 had struck a mailbox at 2320 4th Avenue Northeast.

Joe visited the location and observed that the mailbox had been slightly shifted to the right.

Joe called Marcelo Menejias and left a message. Marcelo later returned the call and stated that he would wait for the official report before proceeding.

Joe then spoke with the customer, Natalie, explained the situation, and she acknowledged the damage. She gave verbal authorization for Waste Management to repair the mailbox.

JSA

DISTRACTED DRIVING
Lesson learned
Driving requires your full attention, there’s no room for distractions. Be intentional: set up hands-free devices before you hit the road, and plan your route and calls ahead of time. A few moments of preparation can prevent a lifetime of regret.

DRIVING I ADVERSE WEATHER AND TRAFFIC CONDITIONS
Lesson earned
Driving in poor weather or heavy traffic demands extra caution. Always put safety first by using good judgment and staying aware of your surroundings. Every situation is different, take time to assess the conditions and adjust your driving accordingly. Slow down, stay focused, and don’t let the schedule

pressure you into unsafe choices. Follow emergency protocols when needed and remain alert at all times. Safe driving saves lives.

EYE AND FACE PROTECTION
Lesson learned:
Safety starts with knowing the right procedures. Using the correct eye and face protection at the right time helps prevent injuries and lowers risk. Always follow safety guidelines to complete tasks safely and effectively.

JSA THIRD PERSON PLURAL

DISTRACTED DRIVING
Lesson learned:
We’ve learned that driving requires our full attention—there’s no room for distractions. We make it a point to set up hands-free devices before we hit the road and plan our routes and calls ahead of time. A few moments of preparation can help us avoid a lifetime of regret.

DRIVING IN ADVERSE WEATHER AND TRAFFIC CONDITIONS
Lesson learned:
We understand that driving in poor weather or heavy traffic demands extra caution. We always prioritize safety by using good judgment and staying aware of our surroundings. Every situation is different, so we take time to assess the conditions and adjust our driving accordingly. We slow down, stay focused, and don’t let tight schedules pressure us into unsafe decisions. We follow emergency protocols when needed and remain alert at all times. Safe driving is a shared responsibility—and it saves lives.

EYE AND FACE PROTECTION
Lesson learned:
We’ve learned that safety begins with knowing and following the proper procedures. Using the right eye and face protection at the right time helps us prevent injuries and reduce risk. We follow safety guidelines to ensure we complete every task safely and effectively.

JSA FIRST PERSON SINGULAR

DISTRACTED DRIVING
Lesson learned:
I’ve come to understand that when I’m behind the wheel, my focus needs to be 100% on the road. Distractions can wait. Now, I make sure to set up any hands-free devices before I even start driving. I plan my route and handle any important calls ahead of time. It only takes a few minutes, but it can make all the difference. I’d rather be safe than sorry.

DRIVING IN ADVERSE WEATHER AND TRAFFIC CONDITIONS
Lesson learned:
Driving in bad weather or heavy traffic really opened my eyes to how important it is to stay calm and alert. I’ve learned to slow down, think things through, and not let pressure rush me into risky moves. Every time I get behind the wheel in those conditions, I assess what’s going on around me and adjust my driving to match. It’s not just about getting there—it’s about getting there safely.

EYE AND FACE PROTECTION
Lesson learned:
I’ve learned that taking a few seconds to put on the right protective gear can save me from serious injury. Now, I never skip the step. I always use the right eye and face protection for the task at hand, and I make sure to follow all safety procedures. It’s a simple habit that keeps me safe and lets me do my job right.

SPILL

1:11 pm. Joe received an email from customer service reporting that customer Candy Galliagos observed a Waste Pro trash truck leaking a liquid resembling leachate on Lincoln Court.

2:15 pm. Joe arrived at the site and noted several spots of liquid consistent with leachate. Joe spoke with Waste Pro lead driver Ruben Rosales. Shortly after his arrival, it began to rain, and following the rainfall, the suspected spots were no longer visible.

3:08 pm. Joe contacted Gema Campos at Waste Pro to report the issue and requested GPS footage to help trace the source of the leak. Gema confirmed she would send the footage via email.

3:40 pm. Joe conducted a further inspection of the area but found no additional signs of a leak. Joe estimated that approximately half a gallon of leachate had spilled, which did not appear to have entered soil or water systems.

3:45 pm. Joe attempted to reach Golden Property Management to notify them of the incident. Joe was unable to reach anyone directly and left a voicemail requesting a callback.

LINCOLN CT LEAK

04/29/25

1:11 pm. Joe received an email from customer service regarding a report from resident Candy Gallegos that a Waste Pro trash truck was leaking liquid on Lincoln Ct.

2:15 pm. Joe arrived at the site and observed a few small spots of liquid consistent with leachate. Joe met with Waste Pro’s lead driver, Ruben Rosales, who was also on-site inspecting the area. After a brief introduction, Ruben and Joe began searching for the source of the leak. However, a sudden heavy rain interrupted the investigation, prompting both to seek shelter until the rain subsided

3:18 pm. Joe contacted Gema Campos of Waste Pro to report the incident and requested GPS tracking data to help determine if the leak extended beyond Lincoln Court. Gema confirmed she would send the GPS footage via email immediately.

3:45 pm. Joe resumed the inspection once the rain had stopped. However, due to the wet road conditions, any signs of a leak were unclear, making further identification difficult. Joe suspended the search and investigation until the following day, allowing time for the streets to dry.

4:00 pm. Joe attempted to notify the property manager at Golden Property Management but was unable to reach anyone directly. Joe left a voicemail requesting a call back.

04/30/25

Joe continued the inspection of Lincoln Court and backtracking the Waste Pro truck’s route to look for additional signs of a leak. No further evidence was found, likely due to the rain washing away any residue.

At this time, Joe is waiting for a response from Golden Property Management to proceed with the investigation.

MAY DAY

Joe attempted to contact the customer multiple times but received no response. As there has been no reply so far, the case will be closed for now. If the customer reaches out, the case will be reopened.

Joe conducted a follow-up inspection regarding the paint stains in the Valencia Lake community and noted the following:

Orange Grove Trail: Paint stains are still visible between addresses 2953–2941 and 2642–2613.
Groove Drive: The paint has been removed between 2242 and 2231; no stains were observed.
Princeton: No paint is visible between 2206–2205 and 2213–2206.

In conclusion, while some areas have been successfully cleaned, others still show signs of paint staining.

501 c3

Hi Matt,

I’d like your opinion on this situation.

The customer stated she has had two trash carts for the past few years—one billable and one provided for free by Collier County. According to her, the free cart was given to support her nonprofit 501(c)(3) animal rescue, which currently cares for about 50 animals. She says the extra cart was provided to accommodate this need.

The issue now is that the free cart was damaged by Waste Management, and she’s requesting a replacement. However, she’s been informed by Waste Management that there’s no record of her property having two carts.

Looking forward to your thoughts on how to proceed.

Hi Matt,

I’d like your opinion on this situation.

Looking forward to your thoughts on how to proceed.

Joe conducted a follow-up inspection in the Valencia Lakes Community and observed mixed results. Some areas have been fully addressed, while others still show visible issues. Below is the breakdown of his findings:

Orange Grove Trail:

2956 to 2958 Orange Grove Trail – Visible
2642 to 2640 Orange Grove Trail – Still visible
2515 to 2510 Orange Grove Trail – Still visible
2226 to 2225 Orange Grove Trail – Not visible
2415 to 2310 Orange Grove Trail – Not visible

Grove Drive:

2205 to 2206 Grove Drive – Still visible
2213 to 2215 Grove Drive East – Still visible
2225 to 2232 Grove Drive – Not visible
2240 to 2260 Grove Drive – Not visible

Joe completed a follow-up inspection in the Valencia Lakes Community. He found that while some areas have been resolved, others still show visible concerns. Below is a detailed summary:

Orange Grove Trail:

2956–2958: Visible
2642–2640: Still visible
2515–2510: Still visible
2226–2225: Not visible
2415–2310: Not visible

Grove Drive:

2205–2206: Still visible
2213–2215 Grove Drive East: Still visible
2225–2232: Not visible
2240–2260: Not visible

Let me know how you’d like to proceed or if any further action is needed.

MAY 9TH 2025

MAY 9^TH REPORT

Joe conducted a follow-up inspection in the Valencia Lakes Community to assess the paint stains on the streets. After visiting the community three times, Joe concluded that the stains are still visible.

After three visits to the Valencia Lakes Community, Joe performed a follow-up inspection and concluded that the paint stains on the streets are still visible.

As discussed, I contacted the customer, Cynthia Azevedo, to arrange a meeting. She has agreed to meet with you at her home on Tuesday, May 13th, 2025, at 9:00 a.m.

Please let me know if the date and time work for you.

Following up on our conversation about meeting with the customer, Cynthia Azevedo I reached out to her, and she confirmed she’s available to meet with you at her home on Tuesday, May 13th, 2025, at 9:00 am.

Please confirm if this date and time work for you.”

Hi Nelly,
Just checking, should I wait with the UBSC not-at-fault decision and sending the report until after Marcelo Menejias meets with the customer Cynthia Azevedo on Tuesday, May 13th, 2025?

WAITING ON THE MEETING

The video footage, submitted by Waste Management, was reviewed by Supervisor Natalie Pochmara. After careful review, Natalie concluded that the Waste Management truck was not responsible for the mailbox damage.

Following this, Joe contacted the customer, Cynthia Acevedo, who had filed the complaint. Joe explained the findings from the video review, which Cynthia acknowledged. However, she requested access to the video footage.

To address this request, Joe scheduled a meeting between Waste Management’s Claims and Compliance Officer, Marcelo Menejias, and Cynthia Acevedo for Tuesday, May 13, 2025, at 9:00 a.m. to review the footage together.

Joe is currently awaiting the outcome of this meeting in order to finalize the report.

Supervisor Natalie Pochmara reviewed the video footage submitted by Waste Management. Based on her assessment, Natalie concluded that the Waste Management truck was not responsible for the mailbox damage.

Joe then contacted the complainant, Cynthia Azevedo, to explain the findings. Cynthia acknowledged the explanation but requested access to the video footage.

To accommodate this, Joe arranged a meeting between Waste Management’s Claims and Compliance Officer, Marcelo Menejias, and Cynthia Azevedo on Tuesday, May 13, 2025, at 9:00 a.m. to review the footage.

Joe is currently awaiting the results of that meeting to complete his report.

SHORT & READY TO GO

Waste Management sent the video footage to Supervisor Natalie Pochmara, who reviewed it and concluded that the Waste Management truck was not at fault.

Joe then contacted the customer, Cynthia Azevedo, who had filed the complaint, to inform her that the video review confirmed the Waste Management truck was not responsible for the mailbox damage. Cynthia acknowledged the explanation.

The video footage was reviewed by Supervisor Natalie Pochmara after being submitted by Waste Management. Upon review, Natalie concluded that the Waste Management truck was not responsible for the mailbox damage

Joe then reached out to the customer, Cynthia Azevedo, who had submitted the complaint. Joe explained the findings from the video review, and Cynthia acknowledged that the Waste Management truck was not at fault for the mailbox damage but requested an access to the video footage

Joe has made multiple visits to the property and observed that the yard waste remained present. Joe also noted that the educational booklet left hanging on the door was still there, suggesting the property may be unoccupied. Joe contacted Emilio Medal, the Yard Waste Route Manager at Waste Management, to inform him of the situation. Emilio responded that he would monitor the situation. On 05/09/25, Emilio called back and confirmed that the yard waste had been removed. No further action is required.

Another One

During several site visits, Joe found that the yard waste remained uncollected and the informational booklet on the door was still in place—This shows that the property was likely vacant. Joe notified Waste Management’s Yard Waste Route Manager, Emilio Medal, who said he would check. On May 9, 2025, Emilio confirmed by phone that the debris had been cleared. No further follow-up is necessary.

ENTRANCE GATE

Joe received an email from Waste Management notifying him that one of their trucks had struck the entrance gate at 11030 Gulf Shore Drive.

Upon arriving at the location, Joe observed that the gate had been tied to the fence and its frame. He then contacted Marcelo Magic regarding the incident. Marcelo stated that he had been informed of the damage by Lee’s Shoppe and was also sent a video of the incident. After reviewing the footage, Marcelo concluded that Waste Management was responsible for the damage.

Joe conducted a thorough inspection of the gate and noted that the left side had been struck, causing it to bend slightly inward and resulting in loose hinges.

Joe then reached out to the property manager at Lee’s Shoppe, who confirmed that they would handle the repairs and send the invoice to Waste Management for reimbursement.

Joe was informed via email from Waste Management that one of their trucks had hit the entrance gate at 11030 Gulf Shore Drive.

Upon inspection at the site, Joe found that the gate had been secured to the fence and its frame. He contacted Marcelo Magic to discuss the situation. Marcelo shared that he had received a message from Lee’s Shoppe about the incident, along with a video. After reviewing the footage, Marcelo determined that the damage was caused by the Waste Management vehicle.

Further examination of the gate revealed that the left side had been impacted, slightly bent inward, and the hinges had become loose.

Joe then spoke with the property manager at Lee’s Shoppe, who confirmed they would handle the necessary repairs and forward the invoice to Waste Management for reimbursement.

Waste Management reporting that one of their trucks had struck the entrance gate at 11030 Gulf Shore Drive.

When Joe arrived on-site, he observed that the gate had been tied to both the fence and its frame. He then contacted Marcelo Magic, who explained that he had been notified of the damage by Lee’s Shoppe and had received a video of the incident. After reviewing the footage, Marcelo confirmed that the Waste Management truck was responsible for the damage.

A closer inspection of the gate showed that the left side had been hit, causing it to bend slightly inward, and the hinges were loosened.

Joe later spoke with the property manager at Lee’s Shoppe, who confirmed they would handle the repairs and send the invoice to Waste Management for reimbursement.

Joe received an email from Waste Management reporting that one of their trucks had struck the entrance gate at 11030 Gulf Shore Drive.

He proceeded to the scene and observed that the damaged gate had been tied to the fence.

Joe attempted to contact Marcelo to inform him of the incident but was unable to reach him. He left a voicemail requesting a call back.

ENTRANCE GATE 2

Incident Report – Gate Damage at 11030 Gulf Shore Drive

Joe received an email from Waste Management stating that one of their garbage trucks had struck the entrance gate at 11030 Gulf Shore Drive on May 9, 2025,

Upon arrival at the site, Joe observed visible damage to the entrance gate. After a detailed inspection, Joe noted that the left flank of the gate was severely bent. Additionally, the gate’s hinges were loose. The gate could no longer open or stand upright on its own; it had been tied to the fence with a rope to keep it in place. Due to its condition, the gate was left wide open and marked with yellow caution tape.

Following the inspection, Joe attempted to contact Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unable to reach him. Joe left a voicemail requesting a return call.

Joe then conducted a second thorough inspection of the area but found no additional damage. Joe contacted the property manager, Liz Shoppe, to inquire about the management’s decision regarding repairs. Liz stated that the management team was still in the process of making a decision and required additional time.

Joe is currently awaiting a response from Liz Shoppe and the management team to finalize the report.

Gate Damage Incident – 11030 Gulf Shore Drive

Joe received an email from Waste Management reporting that one of their garbage trucks had accidentally struck the entrance gates at 11030 Gulf Shore Drive on May 9, 2025

Joe promptly visited the site to assess the damage. Upon inspection, Joe found the entrance gate to be damaged. The left panel was badly bent, the hinges were detached and misaligned, and the gate could neither open nor remain upright on its own. To keep it from falling, the gate had been tied to the adjacent fence with a rope. It was left propped open and marked with yellow caution tape to alert others of the hazard.

Joe attempted to contact Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unsuccessful. Joe left a voicemail requesting a callback to discuss the matter.

After a second, more detailed inspection, Joe confirmed there were no other damages at the property. Joe then reached out to the property manager, Liz Shoppe, to ask about the management’s decision regarding repairs. Liz responded that the management team was still deliberating and needed additional time before making a decision.

Joe is currently awaiting a follow-up from property manager, Liz Shoppe and the property management team

Damage Report – Entrance Gate at 11030 Gulf Shore Drive

Joe received an email from Waste Management stating that one of their garbage trucks had collided with the entrance gates at 11030 Gulf Shore Drive on May 9, 2025

Joe visited the site to assess the situation. Upon inspection, Joe observed that the left section of the gate was severely bent, and the hinges had come loose and were misaligned. The gate was no longer functional; it couldn’t open or stand on its own. It had been tied to the fence with a rope to keep it upright and was left open, surrounded by yellow caution tape.

Joe attempted to contact Marcelo Menejias, Claims and Compliance Officer at Waste Management, but was unable to reach him. Joe left a voicemail requesting a return call.

After conducting a second inspection and finding no additional damage, Joe contacted property manager Liz Shoppe to inquire about the management’s repair decision. Liz stated that they were still in the process of making decision would be made shortly and she would need a little time.

Joe is currently awaiting Liz Shoppe and the management team before finalizing the report.

NOTES MAY 23 2025

Trash and recycling carts have been removed from the property. Joe briefly spoke with the property owner, Jean Marshall, about the need to remove the carts. Jean agreed and placed them at the curb for pickup.

The trash and recycling carts were removed from the property. Joe had a brief conversation with the property owner, Jean Marshall, who agreed they needed to be taken away. She then moved the carts to the curb for collection.

At 3508 Westcroix St, Joe was on site and observed that there was no structure on the lot. Additionally, trash and recycling carts were not present on the property.

Joe visited 3508 Westcroix St and noted that there was no building on the property. He also confirmed that the trash and recycling carts were not present.

At 436 Carver St, Joe conducted a follow-up inspection and observed that the yard waste had been removed. The violation has been abated.

Joe conducted a follow-up inspection and observed that most of the stains on the street had been removed.

Joe swapped the 48-gallon cart with a 96-gallon cart. The customer was satisfied with the service.

Joe replaced the 48-gallon cart with a 96-gallon cart. The customer expressed satisfaction with the exchange.

The customer reported that the Waste Management garbage truck has frequently been missing her trash. Joe contacted Waste Management’s route manager, Ricardo Gucci, to address the issue. Ricardo explained that the space near the last building is too tight for the truck’s mechanical grabber to reach the cart. He suggested that if the customer could move the cart forward about 3 feet, it would allow the driver to access it properly.

This recommendation was communicated to the customer; however, she stated that she is unable to move the cart for several reasons. At this point, we need to determine an alternative solution to resolve the issue.

Please advice.

The customer has reported ongoing issues with Waste Management missing her trash pickups. Joe reached out to Ricardo Goycochea, the trash route manager at Waste Management, to discuss the concern. Ricardo explained that due to limited space near the last building, the truck’s grabber cannot reach the cart. He recommended that the customer move the cart approximately 3 feet forward to allow proper access.

This suggestion was relayed to the customer, but she stated that she is unable to reposition the cart due to several constraints. We are now seeking a feasible solution to ensure consistent trash collection.

Please advice.

IBIS COVE CIRCLE

2:05 pm. Joe received an email from Waste Management reporting that truck #106208 had leaked fluid in the Ibis Cove Community at 8240 Ibis Cove Circle.

2:30 pm. Subsequently, Joe arrived at Ibis Cove Community and observed visible fluid leaks along Ibis Cove Circle.

3:00 pm. An hour later, Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management. However, there was no response, so Joe left a voicemail requesting a callback.

3:30 pm. Shortly, after inspecting the area, Joe confirmed that the fluid appeared to be hydraulic fluid. Joe then drove through the area to check for additional leaks but found none. Joe estimated that approximately two gallons of hydraulic fluid had leaked, but noted that it had not come into contact with any water or soil.

4:30 pm. Finally, Joe visited the office and spoke with the property manager, Rayna Jordan. Joe informed her about the leak, and she confirmed that she had authorized Waste Management to proceed with the clean-up.

Property Management Company: Advance Property Management

Property Manager: Rayna Jordan

Phone: 239-348-7340

Email: ibismanager@apmsfl.com

Address: 8120 Logan Way Naples FL 34119

NON COMPLIANCE TAG

1279 Allegiance W
1402 Bush St W
326 Jefferson Ave W
315 N 18 Th Street
215 N St
1836 Immokalee Dr
4400 Owens Way
5626 Celebration Dr
2400 Langebone St
47 24 Allegra Dr
5149 Ussepa Drive
4583 Lamaida W
5434 Italia Ct
1599 Genoa St
4974 Jovanne St
1264 Allegiance W
528 El Paso Trail
517 Madison Ave
706 Breezewood Dr
616 Sanctuary Rd
1282 N 18th St
1817 Lincoln Ave
1848 Lincoln Ave
1709 Carson Rd
2728 State St
1451 Durso Ct
1290 N 18th St
5491 Useppa Dr
5702 Mayflower W
4582 Lamada Ln
5702 Mayflower Rd
5173 Roman St
5702 Mayflower W
5173 Roman St S
5008 Salemo St
5044 Trevi Ave
4958 Iron Horse Way
6018 Diamonte Pl
1200 Allegiance W
1509 Peace Way
44 Tara St
1004 Palm Dr
1004 Phyllis Ln
1018 Jefferson Ave
706 Breezewood Dr
377 Rose Ave
337 Rose Ave
333 Rose Ave
607 Baker Blvd
570 Monza Ct
4153 Madison St
5980 Prosperity Ln
5552 Cameron Dr
4579 Lamadan Ln
1310 Plum St
208 S 3rd St
1502 Thomas Ln
1702 7th Avenue
802 N 18th St
2176 Sanctuary Rd
605 Gladiola St
1000 N 29th St
306 S 3rd St
606 S 5th St
2719 Eden Park
4956 Salerno St
2915 Max Drive
6437 Liberty Ln
6344 Prestige St
1043 Ringo Lane
1000 N 29th St
337 Rose Ave
901 East Delaware Avenue
6355 Kentucky W
6364 Stanback Way
914 Miraham Terrace
1205 Christian Terrace
3877 Justice Ct
550 N 19th St
687 Clifton Road
382 S 8th St
313 S 8^th St
S 8th Street
1414 Apple St
1413 Orange St
3418 Westcroix Dr
3516 Carson Lake Cir
1290 N 18th St
3516 Carson Lake Cir
1315 Apple St
1416 Pear St
1310 Orange St
1403 Pear St
5090 Monza Ct
1164 Allegiance Way
1135 Allegiance Way
5110 Lake Trafford Rd
807 Tippins Terr
941 Arthur Street
4024 Taylor St
1509 Peace Way
550 N 19th St
687 Clifton d
382 S St
313 8th St
1279 Allegiance Way
6350 Achievements Ave
1003 Ralauren Rd
1110 Bush St E
3902 Justice Cir
1009 Maraham Terr
801 Tippins Terr
950 Hamilton St
960 Hamilto

18TH AVE NE FLUID

Joe received an email from Waste Management reporting that truck #105197 was leaking fluid on 18th Avenue Northeast.

He arrived at the location and observed the truck, with driver Yvonne Michelle, parked near 511 18th Avenue Northeast. Yvonne explained that the leak was caused by a bolt that had come off the grabber motor, which led to fluid leaking. She noticed the issue immediately and stopped the vehicle.

Joe reported the incident to Waste Management Operations Manager Ricardo Gucci, who arrived on-site shortly after. Following a brief discussion, Ricardo authorized the truck to return to the shop.

During further inspection of the area, Joe located the missing bolt on the street, not far from where the truck had stopped. He returned the bolt to Ricardo.

Joe conducted a thorough sweep of the area to check for any additional leaks but found none. It was determined that less than half a gallon of hydraulic fluid had leaked, and the fluid did not come into contact with any water sources or soil.

Joe received a report via email from Waste Management regarding a fluid leak from truck #105197 on 18th Avenue Northeast.

Upon arriving at the scene, Joe observed the truck parked near 511 18th Avenue Northeast with driver Yvonne Michelle. Yvonne explained that the leak occurred when a bolt from the grabber motor came loose, causing hydraulic fluid to escape. She noticed the issue right away and stopped the vehicle promptly.

Joe notified Waste Management Operations Manager Ricardo Gucci, who arrived shortly after. Following a brief conversation, Ricardo authorized the truck’s return to the shop for further inspection.

While inspecting the area, Joe found the missing bolt on the street, not far from where the truck had stopped. He handed it over to Ricardo.

Joe then drove around the vicinity to check for additional leaks but found none. After a thorough inspection, it was concluded that less than half a gallon of hydraulic fluid had leaked. Importantly, the fluid did not make contact with any water sources or soil.

930 12TH ST SE

Joe received an email from Waste Management reporting that truck #17679 had leaked coolant on 12th Street Southeast.

Upon arriving at the scene, Joe observed the truck parked near 930 12th Street Southeast, with the driver, Jordan Alonso, present. Jordan explained that while turning around at the end of the street, he noticed coolant on the roadway and immediately stopped the vehicle.

Joe notified Waste Management Operations Manager Emilio Medal, who arrived shortly afterward. Following a brief discussion, Emilio arranged for a tow truck to transport the vehicle to the shop for evaluation and repairs.

Joe then drove up and down 12th Street Southeast to check for any additional leaks but found none. It appears the leak occurred between 910 and 930 12th Street Southeast. The total coolant lost was less than one gallon, and the fluid did not come into contact with any water sources or soil.

Joe received an email from Waste Management regarding a coolant leak from truck #17679 on 12th Street Southeast.

Upon arriving at the scene, Joe found the truck with driver Jordan Alonso. Jordan reported that while turning around at the end of the street, he noticed coolant leaking onto the roadway and immediately stopped the truck.

Joe informed Emilio Medal, who was already on-site. Emilio then arranged for a tow truck to transport the vehicle back to the shop for further inspection.

2082 GROVE DR

Joe received an email from Customer Service regarding a report submitted by Dominic Piscitelli who alleged that a Waste Management truck struck his mailbox at 2082 Grove Drive on Tuesday, June 17, 2025.

Upon arriving at the location, Joe observed that the mailbox was indeed damaged. After a thorough inspection, he noted that the mailbox had been slightly shifted to the right. Joe spoke directly with the customer, who stated that on Tuesday, June 17th, at approximately 10:00 a.m., when he returned to collect the emptied carts, he noticed damage to both the mailbox and the recycling cart positioned nearby.

Joe then contacted Ricardo Gucci, Waste Management Operations Manager, on June 17th to report the incident. Ricardo confirmed that the team would review the footage from the truck operating in the area that day, along with all relevant video recordings, to assess the situation before proceeding with the investigation.

Joe conducted a second inspection of the mailbox and found no green or yellow paint marks—typically associated with Waste Management vehicles—nor were there any visible tire marks in the vicinity.

At this time, Joe is awaiting the results of the video review to determine the appropriate next steps.

2082 GROVE 2

Joe received an email from Customer Service regarding a report filed by Dominic Theater Brooks, who claimed that a Waste Management truck struck his mailbox at 2082 Grove Drive on Tuesday, June 17, 2025.

Joe visited the property and confirmed that the mailbox had been damaged. Upon closer inspection, he observed that it had shifted slightly to the right. Joe spoke directly with the homeowner, who stated that around 10:00 a.m. on June 17th, he returned to retrieve his emptied carts and noticed that both the mailbox and the nearby recycling cart had been damaged.

Joe notified Ricardo Gucci, Waste Management Operations Manager, about the incident on June 17th. Ricardo stated that footage from the truck operating in that area, along with other relevant video recordings, would be reviewed to evaluate the situation before taking further steps.

Joe conducted a second inspection and found no green or yellow paint markings—typically left by Waste Management trucks—on the mailbox. Additionally, no tire marks were visible in the surrounding area.

Joe is currently awaiting the results of the video review to determine the appropriate course of action.

3813 HELMSMAN DR

Joe received an email from Customer Service reporting that Lisa Gatewood, the property manager, stated a Waste Management truck had leaked fluid along Helmsman Drive, from 3813 to 3827 Helmsman Drive.

Joe visited the site and observed that the spill extended further than initially reported, covering the area from 3813 to 3965 Helmsman Drive.

He contacted Ricardo Gotcochea, Operations Manager at Waste Management, to inform him of the situation. Ricardo confirmed he would be on-site to address the issue.

Joe also reached out to George Rodriguez from Waste Management’s cleanup team, who stated he would also be responding to the scene.

Joe received an email from Customer Service stating that the property manager from VA Community reported a fluid leak from a Waste Management truck on Helmsman Drive.

Upon arriving at the location, Joe observed hydraulic fluid leakage from 3813 to 3965 Helmsman Drive.

He notified Ricardo Gucci, Operations Manager at Waste Management, who confirmed he would respond to the scene to address the issue. Joe also contacted George Rodriguez from Waste Management’s cleanup team, who stated he was on his way.

Joe drove the full length of Helmsman Drive to check for any additional leaks but found none. The spill was contained between 3813 and 3965 Helmsman Drive, with an estimated total of one gallon of hydraulic fluid leaked. The fluid did not come into contact with water or soil.

Joe then visited the property manager’s office and spoke with Lisa Gatewood, who confirmed she had authorized Waste Management to proceed with the cleanup.

Joe was informed via email from Customer Service that the VA Community property manager reported a hydraulic fluid leak from a Waste Management truck on Helmsman Drive.

Upon arriving, Joe observed the leak spanned from 3813 to 3965 Helmsman Drive. He immediately contacted Ricardo Gucci, Operations Manager at Waste Management, who confirmed he would respond to the site. Joe also notified George Rodriguez from the cleanup team, who stated he was en route.

Joe conducted a full inspection of Helmsman Drive and found no additional leaks. The spill was limited to approximately one gallon of hydraulic fluid, with no impact to soil or water.

Joe then spoke with property manager Lisa Gatewood, who confirmed she had authorized Waste Management to carry out the cleanup.

MAILBOX FOLLOW UP

06/23/25

Joe was informed by Supervisor Natalie Pochmara through email that a review of Waste Management’s video footage showed the mailbox was already damaged before the truck serviced the street on June 17th.

Joe then called Dominic Piscitelli to inform him of Waste Management’s findings, confirming they were not responsible for the damage. The customer acknowledged and accepted this explanation.

06/23/25

Joe received an email from Supervisor Natalie Pochmara stating that, after reviewing the video footage from Waste Management, it appears the mailbox was already damaged prior to the truck servicing the area on June 17th.

Joe relayed this information to Dominic Piscitelli, explaining that Waste Management determined they were not at fault. The customer understood and accepted the explanation

03/12/25

Marcelo called Joe and informed him that, after reviewing the video footage, Waste Management concluded that the truck servicing the area was responsible for the damage.

Joe called (Anne Crawshaw) and informed (her) that, following a review of the video footage, Waste Management concluded they were responsible for the damage. Additionally, a site assessment found WM tire marks as evidence linking a Waste Management truck to the incident. Therefore, Waste Management is liable for the damage.

Subject: Time Off Request – Friday, July 11
I hope you're well. I’d like to request time off on Friday, July 11, for a doctor’s appointment.
Please let me know if you need any additional information or if there's anything I should arrange
in advance.
Thank you for your understanding.

Subject: Request for Time Off – July 11
Dear [Supervisor's Name],
I’m writing to request time off on Friday, July 11, as I have a doctor’s appointment scheduled
that day. Please let me know if this will cause any issues or if you need anything from me
beforehand.
Thank you for your consideration.

Subject: July 11 – Time Off Request
Hi [Supervisor's Name],
I wanted to let you know that I have a doctor’s appointment on Friday, July 11, and would like to
request that day off. Please let me know if you need anything from me prior to then.
Thanks in advance for your understanding.
Best,
[Your Name]

Subject: Interest in HART Opportunity
Hi [Supervisor's Name],
Thank you for mentioning the HART opportunity. I’d like to let you know that I’m definitely
interested and would appreciate any further details or next steps.
Best regards,

[Your Name]

Subject: Interest in HART Program
Hi [Supervisor's Name],
I just wanted to follow up and let you know that I’m interested in the HART program you
mentioned. Please let me know how I should proceed or if there's anything you need from me.
Thank you!
Best,
[Your Name]

Subject: Business Card Request
Hi [Supervisor's Name],
I realized I forgot to respond to the business card request—apologies for the oversight. I’m
definitely interested and would still like to move forward with it.
Please let me know if you need any details from me.
Best regards,
[Your Name]

Subject: Follow-Up on Business Card Request
Hi [Supervisor's Name],
Apologies for the delay—I just realized I hadn’t responded to the business card request. I’m
definitely interested and would still like to be included.
Please let me know if there's anything you need from me to get started.
Best,
[Your Name]

Subject: Business Card Request
Hi [Supervisor's Name],
I wanted to apologize for missing the earlier message about the business card request. I’m
definitely interested and ready to proceed whenever you are.
Please let me know if you need any information from me.
Thanks,
[Your Name]

Subject: Time Off Request – Thursday, July 3
Hi [Supervisor's Name],
I’d like to request a day off on Thursday, July 3rd. Please let me know if that’s okay.
Thank you,
[Your Name]

Subject: Request for Day Off – July 3
Hi [Supervisor's Name],
I’m writing to request a day off on Thursday, July 3rd. Please let me know if you need any
further information.
Thanks,
[Your Name]

Subject: Day Off Request – July 3
Hi [Supervisor's Name],
I would like to take a day off on Thursday, July 3rd. Please let me know if that works.

Best regards,
[Your Name]

Subject: Request to Visit IT Department
Hi [Supervisor's Name],
I’d like to go to the IT department this morning to collect my old computer. Please let me know
if that’s okay.
Thank you,
[Your Name]

Subject: Picking Up Old Computer
Hi [Supervisor's Name],
I plan to visit the IT department this morning to pick up my old computer. Please let me know if
that’s alright.
Thanks,
[Your Name]

COOLANT LEAK

Joe received an email reporting that Waste Management truck #105352 was leaking coolant at 9065 Siesta Bay Drive.

Upon arrival, Joe found the truck parked near the reported location. The driver, Lewis Fernandez, was present and explained that the check engine light had activated while driving. He immediately pulled over and discovered the coolant leak.

Joe promptly informed Carlos Fernandez, Operations Manager at Waste Management, and later updated Marcelo Menagis, Claims and Compliance Officer, who said he would visit the site to conduct an assessment.

Technician William Alvarado soon arrived, inspected the vehicle, and identified a faulty water pump as the source of the leak. He completed the repair, and the truck was cleared to continue servicing the area.

Joe then drove along Siesta Bay Drive to check for any further signs of leakage. No additional leaks were found. The spill was contained between 9065 and 9097 Siesta Bay Drive, with an estimated coolant loss of approximately 2 gallons. The coolant did not enter any soil or water sources.

MONDAY JUNE 30TH

Joe received an email reporting that Waste Management truck #105352 was leaking coolant at 9065 Siesta Bay Dr. Joe arrived at the location and found the truck parked near 9065 Siesta Bay Dr. The driver, Louis Fernandez, was present and explained that the check engine light came on while driving. He immediately pulled over and discovered the coolant leak. Joe promptly informed Carlos Fernandez, Operations Manager at Waste Management, and later updated Marcelo Menejias, Claims and Compliance Officer, who said he would later visit the site to conduct an assessment. Technician William Alvarado arrived, inspected the vehicle, and identified a faulty water pump as the source of the leak. He completed the repair, and the truck was cleared to continue servicing the area.

Following Up on the Hat

Hi Nelly!

Just letting you know I would like one of the work hats you mentioned.

Subject: Time off Request for Doctor’s Appointment – July 11

Natalie,

I would like to request time off on Thursday, July 11, from 8:30 am to 11:00 am to attend a doctor’s appointment.

Thank you

Subject: Heading to IT after Lunch

Natalie,

Just wanted to let you know that after our lunch, I would be heading over to the IT department to pick up my old computer.

3811 GOLDEN GATE BLVD

1:40 pm Joe received an email from customer service reporting that customer John Marante observed a Waste Management garbage truck servicing his residence leaking hydraulic fluid onto the roadway.

2:30 pm Upon arriving at the location, Joe encountered heavy rain and waited for conditions to improve before locating the leak. Joe then observed hydraulic fluid on the roadway in front of 3811 Golden Gate Boulevard East.

3:45 p.m. Joe notified Waste Management Operations Manager Carlos Fernandez and later left a voicemail for Marcelo Menejias, the Claims and Compliance Officer regarding the incident

3:30 pm Joe drove along Golden Gate Boulevard East to check for additional leaks but found none. It appears the leak occurred between 2031 and 4031 Golden Gate Boulevard East. The estimated total amount of hydraulic fluid leaked was approximately 3 gallons. The fluid did not come into contact with any water sources or soil.

47th AVENUE NE

Subject: Request for Roadway Repairs on 47th Avenue NE Due to Service Disruptions

Carlos Fernandez, Operations Manager at Waste Management, has observed that multiple intersections along 47th Avenue Northeast have roadway depressions that are impacting service operations. These dips in the pavement pose challenges for Waste Management truck drivers, making it difficult to safely navigate intersections and deliver consistent service.

A key area of concern is the intersection of 47th Avenue Northeast and 20th Street Northeast, where the road depression is particularly deep. The weight of the trucks causes instability when passing through, increasing the risk of accidents and delays in service.

Mr. Fernandez is requesting that the county evaluate the condition of these intersections and take appropriate action to repair the depressions. Addressing these issues will improve driver safety and help ensure dependable waste collection for the community.

SECOND ONE

Subject: Roadway Depression at Intersections on 47th Avenue NE Affecting Waste Management Operations

Carlos Fernandez, Operations Manager at Waste Management, has reported that several intersections along 47th Avenue Northeast have noticeable depressions in the roadway. He noted that these dips make it difficult for Waste Management truck drivers to safely navigate the intersections and effectively deliver services.

One particularly problematic location is the intersection of 47th Avenue Northeast and 20th Street Northeast, where the depression is severe enough to cause trucks to become unbalanced due to their heavy weight. This poses a safety risk and hinders consistent service delivery.

Mr. Fernandez recommends that the county inspect and repair these intersections to prevent potential accidents and to support Waste Management in maintaining reliable service for the community.

THIRD

This report is to formally bring to the County’s attention a roadway depression located at the intersection of 48th Avenue SE. The Operations Manager of Spintex Waste Management has expressed ongoing concern regarding this issue, as the depression has been creating significant challenges for their drivers when navigating the area during scheduled waste collection services.

The dip in the roadway not only disrupts the smooth operation of waste collection vehicles but also poses a safety hazard, particularly for large service trucks that require stable and level road conditions to operate safely. Spintex Waste Management drivers have reported difficulties maneuvering through the intersection, increasing the risk of equipment damage, delays in service delivery, and potentially serious accidents.

Given these concerns, Spintex Waste Management respectfully requests that the County assess and repair the affected section of roadway. Prompt action will support the continued safe and efficient delivery of waste management services in the area and help prevent any future incidents related to the road condition.

We appreciate your attention to this matter and look forward to your response.

DRIVEWAY

Joe received an email from Customer Service concerning a complaint submitted by Richard Ziploc. The customer claimed that Waste Management trucks have been repeatedly backing onto his driveway, which has led to visible damage to the asphalt.

Joe visited the location to assess the situation and observed cracking and wear on the driveway surface. During the site visit, he spoke with Mr. Ziploc, who explained that, due to his home being located at the dead end of the street, Waste Management trucks often use his driveway to turn around. He believes this repeated maneuvering is the cause of the asphalt damage.

While inspecting the area, Joe noted several tire marks on the driveway. However, there was no conclusive evidence confirming that the tracks were made by Waste Management vehicles.

Following the visit, Joe contacted Marcelo Magic, Waste Management’s Claims and Compliance Officer, to report the issue. Marcelo advised that he would personally visit the site to inspect the damage.

Joe is currently awaiting the results of Waste Management’s assessment before proceeding with the next steps in the investigation.

Joe received an email from Customer Service regarding a complaint from customer Richard Ziploc, who reported that Waste Management trucks have been backing onto his driveway, resulting in damage to the asphalt.

Joe visited the property and observed visible damage to the driveway. During the visit, he spoke directly with Mr. Ziploc, who explained that because his residence is located at the dead end of the street, Waste Management trucks often reverse onto his driveway to turn around. The customer believes that the repeated backing up has caused the asphalt to crack and deteriorate over time.

Upon further inspection, Joe noted multiple tire marks on the driveway; however, there was no definitive evidence linking the marks directly to Waste Management vehicles.

Joe contacted Marcelo Magic, the Claims and Compliance Officer at Waste Management, to inform him of the complaint. Marcelo indicated he would visit the site to assess the reported damage.

At this time, Joe is awaiting Waste Management’s assessment in order to proceed with the investigation

COMMENT

Joe received a notification from Customer Service regarding a complaint submitted by Richard Ziploc. The customer reported that Waste Management trucks have been repeatedly backing onto his driveway, resulting in damage to the surface.

Upon visiting the location, Joe confirmed that the driveway has visible cracks and signs of stress. He spoke directly with Mr. Ziploc, who stated that the trucks regularly reverse onto his property, and this activity has been causing ongoing issues, including deterioration of the asphalt.

Joe then reached out to Marcelo Magic, the Claims and Compliance Officer at Waste Management, to inform him of the situation. Marcelo acknowledged the report and stated he would visit the site to conduct an inspection of the damage.

JO MALIK

Joe previously spoke with the customer while investigating her son’s complaint. She explained that their house is located at the very end of the street, where there isn’t enough space for waste management trucks to turn around. As a result, the trucks consistently use her driveway on collection days, which has led to damage to the asphalt surface due to the weight of the vehicles.

Joe’s earlier conversation with the customer regarding her son’s complaint, she mentioned that their home is the last one on the street. Because there isn’t enough space for waste management trucks to turn around, the trucks repeatedly use her driveway on collection days. This repeated use has caused damage to the asphalt due to the weight of the vehicles.

CART DELIVERY

Joe delivered the 96-gallon trash cart to the customer.

CART DELIVERY 2

Joe has completed the delivery of the 96-gallon trash cart to the customer.

MESSAGE TO WASTE MANAGEMENT

The customer has reported that Waste Management trucks have been backing onto their driveway, resulting in damage to the asphalt surface. Could you please look into this matter? Thank you.

MESSAGE TO WASTE MANAGEMENT 2

The customer reported that Waste Management trucks have been using their driveway to reverse, which has caused damage to the asphalt. Please investigate this issue at your earliest convenience. Thank you.

MESSAGE TO WASTE MANAGEMENT REGARDING YARD WASTE CART

The customer reported that a Waste Management truck moved their yard waste cart into the middle of the road, where it was subsequently run over by other vehicles. Could you please look into this matter?

MESSAGE TO WASTE MANAGEMENT YARD WASTE CART 2

The customer stated that a Waste Management truck dragged their yard waste cart into the middle of the road, where it was later hit by passing vehicles. Please look into this issue.

The customer reported that a Waste Management truck relocated their yard waste cart into the middle of the street, where it was run over by other vehicles. Kindly investigate this matter.

Please rewrite this message the customer by the name Joe Malik reporter that Waste Management trucks has been backing up on their driveway as a result being damaging the driveway surface please look into this matter

A customer named Joe Malik reported that Waste Management trucks have been backing onto his driveway, resulting in damage to the surface. Please look into this matter.

WASTE PRO CART MISPLACED

A customer reported that Westboro truck drivers have been placing his trash can in the middle of his driveway. He requests that this be stopped immediately.

JEREMY’S C&D EDUCATION

Jeremy from Jeremy Flooring has asked Joe to visit a customer’s house at 570 14th Avenue Northeast to inform them about construction debris pickup, explaining that it is a one-time service and will not be repeated.

Joe visited the location and provided the homeowner and their son with informational booklets explaining the process, which they acknowledged and understood.

DRIVEWAY REPORT

Joe received a complaint from Customer Service stating that Jo Malik reported that Waste Management trucks have been backing onto his driveway, resulting in damage to the asphalt.

Joe arrived at the location and observed noticeable cracking on the driveway surface. Joe spoke with Jo Malik, who explained that because her home is situated at the end of a dead-end street, Waste Management drivers often reverse onto his driveway to turn around. According to the customer, this repeated activity has caused the asphalt to crack and deteriorate over time.

During further inspection, Joe observed multiple tire marks on the driveway. However, there was no definitive indication that the marks were left by Waste Management trucks.

Joe then contacted Marcelo Magic, Waste Management’s Claims and Compliance Officer, to inform him of the situation. Marcelo confirmed that he would visit the property to conduct his own assessment of the damage.

The investigation is currently on hold pending Waste Management’s site evaluation.

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