VA Property Damage Comm

VA Spill & Property Damage Comment

VA SPILL PROPERTY DAMAGE COMMENT

SPILLS AND PROPERTY DAMAGE REPORT COMMENT

SPILL

The customer reported that a Waste Management trash truck was spilling trash along Morning Sun Lane. Joe visited the location in the Heritage Greens community to verify the complaint. Upon inspection, Joe observed that the WM truck was leaking liquid and spilling trash from underneath, which scattered across the street. The spills occurred at approximately 12-yard intervals, starting from 1600 Morning Sun Lane and continuing to 3000 Morning Sun Lane.

SPILL

The customer reported that a Waste Management trash truck was spilling trash along Morning Sun Lane. Joe visited the site in the Heritage Greens community to verify the complaint. During his visit, Joe observed that the Waste Management truck was discharging liquid and scattering trash on the street, particularly between addresses 1600 and 3100 Morning Sun Lane, in intervals of about 12 yards. Joe attempted to contact Marcello, the Waste Management claims and compliance officer, but received no response and left a voicemail requesting a callback.

SPILL SUMMARY

Joe received a report from Waste Management about truck #105207 leaking fluid in the Village Walk community. Upon arriving at 3723 Guadiato Court, he found the truck with the driver, Jose, and acting WM Recycle Manager, Alex. Jose explained the spill was likely caused by paint leaking during garbage compression. Joe reported the spill to Claims and Compliance Officer Marcelo Menjias, who instructed him to release the truck to the landfill and then the shop. After inspecting the area, Joe confirmed the spill was paint and identified two additional affected streets without water or soil contamination. Later, the property manager authorized Waste Management to proceed with the cleanup.

GRASS DAMAGE

Joe received an email from Waste Management reporting that one of their trucks had driven over the grass on Everett Street. Joe arrived at the scene on Everett Street, where he saw the truck and Waste Management route manager, Emilio, speaking with the driver. Joe observed the grass was damaged. Joe visited the customer’s house and spoke directly with the customer, who agreed that Waste Management should repair the damaged grass. However, she mentioned that the decision needed to be confirmed with her husband, David.. Joe called David, explained the incident, and David agreed that Waste Management should proceed with the repair.

MAILBOX DAMAGE

The customer reported that their mailbox was hit by a Waste Management truck. Joe visited the customer’s house to verify the complaint and inspect the mailbox. Joe knocked on the door but received no answer. Joe then called the customer, who mentioned that they are currently in Michigan, while their son is residing at the house in Naples. The customer advised Joe to contact the son for further details on the incident. Joe attempted to call Marcelo to inform him but received no response, so he left a voicemail requesting a callback.

Liquid Spilled

Joe received an email reporting that Waste Management truck number 314106 had spilled liquid across the streets of…………………………………………

Joe visited the site and observed the spill covering approximately 100 yards, from 1600 to 2100 Estero Boulevard…………………………………………………

Joe contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the spill. Marcelo responded that he would arrive in a few hours to address the issue and begin the cleanup process

SPILL DAMAGE

The customer reported that Waste Management trucks were spilling and scattering debris throughout their community. Joe visited the site to address the complaint and observed a trash spill with broken glass and plastic bags scattered across the street. He spoke directly with the customer, who confirmed the presence of broken glass and debris in her driveway. Joe explained the process to the customer and assured her that he would monitor the situation. He also attempted to contact Waste Management’s claims and compliance officer, Marcelo, to inform him of the incident, but was unable to reach him and left a voicemail requesting a call back.

FOLLOW-UP INSPECTION

Joe conducted a follow-up inspection at 228 Forest Glen Drive to assess the hydraulic leak marks. He observed that the marks were not completely gone but noted they should fade over time. He recommended monitoring the area to ensure the leak doesn’t worsen. Joe also advised scheduling another inspection if the marks remain visible after a few weeks. Additionally, he suggested cleaning the area with a suitable detergent to help speed up the fading process.

SPILL DAMAGE

Joe responded to a report of Waste Management truck 212071 leaking hydraulic fluid behind Texas Roadhouse at 6815 Collier Boulevard. Mechanic John was already working on the truck, and the driver, Gonzalez, explained that a lift malfunction caused a major leak when the primary PTO hose burst. Joe notified Compliance Officer Marcelo Magic, who headed to the scene. Joe also informed Texas Roadhouse owner Deborah Davenport, who appreciated the handling of the situation.

SPILL

Joe received an email from customer service informing him that a customer, Shelby Dukes, had called to report that WM truck number 363760 was leaking a bluish liquid onto the streets in the Holiday Manor community. Upon visiting the location, Joe observed the truck parked at 213 Redwood Lane. He spoke with the driver, Augustine Azahares, who explained that he had noticed liquid dripping from the truck’s underside while compressing the garbage.
Joe documented the affected streets as follows:

Palm Dr
Willow Lane

GRASS DAMAGE

Joe arrived at the property on Gold Coast Court and observed tire marks on the grass from multiple vehicles. After closely examining the tracks, Joe noted that the patterns did not match those of Waste Management vehicles. Joe spoke directly with the customer, explaining his observations and indicating that the marks were unlikely caused by Waste Management trucks.

LOW HANGING WIRES

Joe received an email from customer service reporting that John Perry, a foreman for a construction company at 107 Trinidad Street, stated he witnessed a Waste Management truck drive through a Comcast power line crossing Capri Boulevard and Trinidad Street. Joe visited the site and observed a Comcast power line and a street sign lying on the ground on Capri Boulevard. Joe called John Perry to inform him that we are handling the repairs. Joe also contacted Comcast representative Mike Platt, leaving a voicemail to report that a Waste Management truck had pulled down a low-hanging wire.

SPILL HYDRAULIC

SPILL

Joe received a report from a customer, Lee Meges, about a Waste Management truck leaking liquid on Crown Point Boulevard. After initially finding no spill there, he confirmed with the customer that the actual location was in the Leley community on Caldecott Dr. Joe arrived at the new location, observed a leachate spill along a quarter-mile stretch, and reported it to Marcelo Magic, the Claims and Compliance Officer. After inspecting, Joe confirmed the liquid was trash-related. He later checked the area for further spills, found none, and informed the property manager about the incident.

MAILBOX DANAGE

The customer reported that their mailbox was struck by a Waste Management truck. Joe visited the customer’s location to investigate the complaint and inspect the mailbox. He then contacted the customer, who stated she suspected Waste Management was responsible for the damage. Upon inspection, Joe found no green or yellow paint marks that would indicate the mailbox had been struck by a Waste Management vehicle.

The customer reported that their mailbox was struck by a Waste Management truck. Joe visited the location to investigate the complaint and inspect the mailbox. He contacted the customer, who stated she suspected Waste Management was responsible for the damage. Upon inspection, Joe found green and yellow paint marks on the mailbox, indicating that it had likely been struck by a Waste Management vehicle.

VOICEMAIL
Joe called the customer, Lee Merge, to request information about the property management company. Lee was willing to provide the necessary details.

Joe attempted to reach the property manager of Precedent Property Management Company but was unable to contact her. He left a message regarding the spill on Caldecott Drive.