VA Mailbox Master Report

VA MAILBOX MASTER REPORT

MAILBOX DAMAGE 1

9:45 am. Joe received an email from Waste Management reporting that truck #312532 had struck a mailbox at 2023 4th Ave NE on April 23, 2025

10:15 am. Joe arrived at the location, and observed that the mailbox was damaged. After a careful inspection, Joe noted that the mailbox had been slightly shifted to the right.

11:30 am. Joe then contacted Marcelo Menejias, the Claims and Compliance Officer at Waste Management, who stated that he would wait for the official report before proceeding.

12:00 pm. Afterward, Joe spoke directly with the customer, Natalie Velazquez. (239) 293-1661, email (natalievel94@gmail.com) Joe explained that a Waste Management truck had hit her mailbox, causing it to shift slightly. Natalie acknowledged the incident and authorized Waste Management to proceed with the repair.

MAILBOX DAMAGE 2

3:30 pm. Joe receive an email from customer service regarding a report from Cynthia Brooks who claimed that Waste Management truck had struck her mailbox on Saturday, April 12, 2025 at 141 15th Avenue SW

4:10 pm. Joe contacted the customer by phone to inform her that he will be at the location the within two hours

9:30 am. Joe arrived at the site and observed the mailbox was damaged. Joe reached out to the customer Cynthia Brooks who explained that on Saturday morning between 9:30 am-10:00 am she noticed her mailbox was down immediately she’s suspected waste management garbage truck might be responsible because that was the only heavy duty truck operating in the area at that time

9:45 am. Joe inspected the mailbox carefully and fined no green or yellow paint marks that will suggest the mailbox has been struck by Waste Management truck. Additionally there were no visible tire marks near the area

10:20 am. Joe contacted Marcelo Menejias claims and compliance officer who stated that he will review footage from the truck operating in the area on Saturday, April 12, 2025 as well as other relevant video recordings to access the situation before moving forward with the investigation

Currently Joe is awaiting the results of the video review to determine the next course of action

MAILBOX DAMAGE 3

9:45 am. Joe received an email from customer service regarding a report from Cynthia Brooks, who claimed that a Waste Management truck had struck his mailbox at 5346 Warren Street on Monday, March 17, 2025

10:15 am. Joe arrived at the location and observed the mailbox stand was severely damaged and broken into pieces. Joe immediately contacted the customer, who explained that when he placed his trash cart out in the morning, the mailbox was intact. However, upon retrieving the cart later, he found the mailbox was broken.

10:35 am. Joe attempted to reach Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unable to get a response. He left a voicemail requesting a callback.

11:50 am. Joe inspected the mailbox again and found no green or yellow paint marks that would suggest the mailbox had been struck by a Waste Management truck. Additionally, there were no visible tire tracks near the area.

12:00 pm. Marcelo returned the call and stated that he would review the video footage from the truck operating in the area, as well as other relevant video recordings, to assess the situation before moving forward with the investigation.

Currently, Joe is awaiting the results of the video review to determine the next course of action.

MAILBOX DAMAGE 4

10:35 am. Joe attempted to reach Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unable to get a response. He left a voicemail requesting a callback.

Currently, Joe is awaiting the results of the video review to determine the next course of action.

04/25/25

2:15 pm. Marcelo called Joe and reported that video footage from Waste Management trucks servicing that street shows the mailbox was already damaged before either truck arrived on April 12th, 2025. This confirms that the damage occurred prior to Waste Management’s services.

3:05 pm. Joe then contacted the customer, Cynthia Brooks, who had made the complaint, to inform her that based on the evidence gathered; Waste Management is not responsible for the mailbox damage. Joe explained to the customer that Waste Management is not liable for the mailbox damage.

MAILBOX DAMAGE 5

9:45 am. Joe received an email from customer service regarding a report from Cynthia Brooks, who claimed that a Waste Management truck had struck her mailbox at 5346 Warren Street on Monday, March 17, 2025

10:35 am. Joe attempted to reach Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unable to get a response. He left a voicemail requesting a callback.

Currently, Joe is awaiting the results of the video review to determine the next course of action.

04/25/25

2:15 pm. Marcelo called Joe and reported that video footage from Waste Management trucks servicing that street shows Waste Management is responsible for the damage on April 12th, 2025. This confirms that Waste Management is liable for the damage

3:05 pm. Joe then contacted the customer, who had who made the complaint, to inform her that based on the evidence gathered; Waste Management is responsible for the damage. The customer acknowledged the explanation and authorized Waste Management to proceed with the repairs

AFTER VIDEO FOOTAGE REVIEW

Marcelo called Joe and reported that video footage from Waste Management trucks servicing that street shows the mailbox was already damaged before either truck arrived on Saturday, April 12th, 2025. This confirms that the damage occurred prior to Waste Management’s services.

Joe then contacted the customer, Cynthia Brooks, who had filed the complaint, to inform her that based on the evidence gathered; Waste Management is not responsible for the mailbox damage.

Marcelo informed Joe via phone that video footage from the Waste Management trucks servicing the street on Saturday, April 12th, 2025, clearly shows the mailbox was already damaged before either truck arrived. This evidence confirms the damage occurred prior to Waste Management’s presence.

Joe subsequently reached out to the customer, Cynthia Brooks, who had submitted the complaint, and explained that Waste Management is not liable for the mailbox damage based on the findings.

Marcelo called Joe and reported that both GPS data and video footage from the Waste Management trucks indicate the gate was already damaged before either truck serviced the street on Monday, April 14th. This confirms the damage occurred prior to Waste Management’s arrival.

Joe then contacted the customer, Cynthia Brooks, who had filed the complaint, to inform her that based on the evidence collected; Waste Management is not responsible for the damage to the gate.

Marcelo informed Joe that GPS data and video footage from the Waste Management trucks confirm the gate was already damaged before either truck serviced the street on Monday, April 14th. This evidence verifies the damage occurred prior to Waste Management’s arrival.

Joe then followed up with the customer, Bellinger Johnson, who had submitted the complaint, to explain that Waste Management is not liable for the damage to the gate based on the findings.

Marcelo called Joe and reported that both GPS data and video footage from the Waste Management trucks indicate Waste Management truck was responsible for the damage on Monday, April 14th. This confirms Waste Management truck was responsible

Joe then contacted the customer, who had made the complaint, to inform her that based on the evidence collected; Waste Management is responsible for the damage. The customer acknowledged the explanation and authorized Waste Management to proceed with the repairs

WOODSTONE COMMUNITY

2:46 PM: Joe received an email from Waste Management stating that truck number 106673 struck the mailbox at 6172 Woodstone Dr

3:09 PM: Joe arrived at 6172 Woodstone Drive and observed that the mailbox had been hit, with some parts lying on the ground.

3:15 PM: Joe spoke with Mitch Novak, a tenant who was moving into the house. Mitch stated that he did not witness the incident but mentioned that his neighbor, Alan McGregor, had seen what happened. Joe then spoke with Alan, who explained that when the driver lifted the cart, they did not lower it before moving to the next house, causing the cart to strike the mailbox.

3:40 PM: Joe called Marcelo Magic, the Waste Management Claims and Compliance Officer, to report the situation. Marcelo stated he would review the report and decide on the next steps.

4:00 PM: Joe inspected the area around the mailbox to check for any additional damage but found none.

4:05 PM: Joe contacted the homeowner to inform her about the situation and the damaged mailbox. The homeowner stated that she would like Waste Management to repair the mailbox, as required by the Woodstone Estate Association.